It Helpdesk Jobs in Rialto, CA (NOW HIRING)

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a IT Coordinator in Anaheim, CA.

Provides IT department services by implementing administrative systems, procedures, and policies; monitoring administrative projects, hardware and software purchasing, as well as inventory and asset management. May sometimes assist team in answering help desk calls and creating trouble tickets

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability. 
• Benefits coverage starts after one full month of employment!
• Generous vacation, sick, and holiday benefits!
• Generous 401(k) matching contributions and more!
• To view our detailed benefits guide, please visit our career site at www.pposbccareers.org

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education:

• High School Diploma or GED.
• Associate degree (preferred) or certification in information technology, computer systems, or related field and /or combination of experience.

 Minimum Work Experience:

• Minimum 1-year relevant experience working in IT required. 

Other Requirements:

• Excellent command of the English language - both written and verbal.
• Customer service and detail oriented.
• Good time-management skills, ability to work independently on multiple projects simultaneously.
• Knowledge of Microsoft Word/Excel software required.
• Must be able to work full time 8:00 AM – 5:00 PM, Monday thru Friday. 

Agency Standard Requirements:

• Strong commitment to quality healthcare and excellent customer service is required.
• Must thrive in a fast paced, rigorous environment with changing priorities.
• Ability to meet deadlines and work under pressure.
• Must demonstrate high level computer skills including; Microsoft Word, Excel and Outlook. Electronic medical records experience may also be required.
• This position requires travel to other sites and locations; if using a personal vehicle to meet this requirement, a valid CA driver’s license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.

Essential Functions: Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists.

• Maintains administrative workflow by studying methods; implementing; developing reporting procedures.
• Coordinates efforts of IT resources as they apply to organizational projects and initiatives.
• Acts as IT Liaison, maintains rapport with customers, managers, and employees by arranging continuing contacts; researching and developing new services and methods; and working with project management team where appropriate.
• Creates and revises systems and procedures by analyzing operating practices, studying the utilization of microcomputer and software technologies, evaluating personnel and technological requirements, and implementing changes.
• Owns and maintains IT asset management program from procurement to disposal.
• Provide administrative support to IT Staff. Responsible for operational efficiencies in administrative functions within IT, viz. invoices, vendor management, and communication.
• Helps in researching, developing, writing, and updating IT administrative policies, procedures, methods, and guidelines; communicating developments to management.
• Resolves administrative problems by analyzing information and identifying and communicating solutions.
• Maintains continuity of work operations by documenting and communicating needed actions to management, discovering irregularities, and determining continuing needs.
• Completes administrative initiatives by identifying and implementing new technology and resources, redesigning systems, and recommending the re-deployment of designated resources.
• Assist in configuring hardware and software, setting up peripherals such as printers, repairing equipment, and providing daily support for computer network users.
• Assist in answering calls and e-mails regarding the computer network or communication systems.
• Tracking inventory.
• Assist in evaluating new technologies.
• Developing contingency plans in case of network failure.
• Acquisitions (new property set up).
• Keeping track of Support Renewals for all IT products and services.
• Following up with the purchasing department regarding ongoing software and product purchases.

Non-Essential Functions:

• Other duties as assigned.

PHYSICAL REQUIREMENTS:

The physical requirements of this position are identified below. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

CORE COMPETENCIES – WE CARE:

• Welcoming: Anticipates customer requirements and gives high priority to customer satisfaction and service.  Handles problems quickly and efficiently.  Maintains a pleasant, positive and professional approach. Embraces opportunities to help team members, stakeholders, and other departments.
• Equitable: Creating equitable access and opportunity for all through education, practicing inclusive behavior, elevating others’ voices, creating spaces for honest conversation, and listening without judgment.  Values and uplifts our collective diversity within in our agency.
• Confidential: Respects the information shared by our patients, employees, and vendors and maintains appropriate confidentiality.  Follows all policies and laws that protect private & privileged information.
• Accessible: Is available and approachable to others, open-minded, fair and non-defensive.  Appreciates constructive feedback and is a team player.  Demonstrates good listening skills.
• Respectful:  Values diversity and treats everyone with dignity and courtesy.  Dependable and courteous of other people’s time and commitments.
• Empathetic: Demonstrates interest and understanding in other people’s feelings, attitudes and reasoning.  Maintains an open and non-judgmental demeanor that is patient, flexible, and understanding.