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It Helpdesk Jobs in Decatur, AL (NOW HIRING)

Valley Rubber

IT Technical Assistant

Falkville, AL · On-site

$16/hr

We are seeking a reliable and detail-oriented IT Technical Assistant to support our IT department ... This role assists with maintaining computer systems, monitoring backups, and helping ensure company ...

Valley Rubber

IT Technical Assistant

Falkville, AL

$32.90K - $38.60K/yr

We are seeking a reliable and detail-oriented IT Technical Assistant to support our IT department ... This role assists with maintaining computer systems, monitoring backups, and helping ensure company ...

EMCO Technologies

Tier Two Help Desk Support

Huntsville, AL · On-site

$19.75 - $26.75/hr

The Tier Two Help Desk Support Technician is the primary point of contact for end user support and is responsible for resolving, prioritizing and escalating Tier II IT Help Desk requests through ...

Valley Rubber

IT Technical Assistant

Falkville, AL · On-site

$16/hr

We are seeking a reliable and detail-oriented IT Technical Assistant to support our IT department ... This role assists with maintaining computer systems, monitoring backups, and helping ensure company ...

Bastion Technologies

IT/Software Engineer

Huntsville, AL · On-site

The IT/Software Engineer will support the space program located in Huntsville, AL. RESPONSIBILITIES ... When it comes to our employees, we value, respect, and help them grow in their careers. WORKPLACE ...

Leidos

IT Service Design Lead

Huntsville, AL

$131.30K - $237.35K/yr

... and helping implement on the long-term vision, strategy, and roadmap for major IT services, ... aligning them with organizational goals and user-centered design principles. * End-to-End Service ...

Integral

Senior IT System Administrator

Redstone Arsenal, AL

$87.80K - $118.90K/yr

The Senior IT System Administrator is responsible for the day-to-day administration, maintenance ... Since our founding in 1998, we have helped clients leverage existing and emerging technologies to ...

Integral

Senior IT System Administrator

Redstone Arsenal, AL · On-site

$87.80K - $118.90K/yr

Overview The Senior IT System Administrator is responsible for the day-to-day administration ... Since our founding in 1998, we have helped clients leverage existing and emerging technologies to ...

Bowhead

PICRD II

Huntsville, AL

Deputy Program Manager/Operations Manager Network/Systems Administrator Cybersecurity Engineer Helpdesk Administrator VTC Specialist Information Technology Equipment Custodian Qualifications Required ...

TEKsystems

ISP Technician

Huntsville, AL · Remote

$15 - $15.50/hr

Google IT Professional or studying for CompTIA OVERVIEW This position is the step before the Help Desk Analyst title, but will build a foundation of IT Help Desk skill, which will allow you to start ...

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How much do it helpdesk jobs pay per hour?

As of May 31, 2026, the average hourly pay for it helpdesk in Decatur, AL is $21.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk professional, and why are they important?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What are some typical challenges faced by IT Helpdesk professionals, and how can they be managed effectively?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What are IT Helpdesk professionals?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

What are the most commonly searched types of It Helpdesk jobs in Decatur, AL? The most popular types of It Helpdesk jobs in Decatur, AL are:
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It Helpdesk jobs near you
IT Systems Engineering and Development Specialist

IT Systems Engineering and Development Specialist

Logistics Management Institute

Huntsville, AL • On-site

Other

Posted 20 days ago

Job description

Overview
LMI is seeking a highly skilled IT Systems Engineering and Development Specialist to provide continuous Information Technology (IT) systems engineering and development support aligned with Integrated Product Support (IPS) services for the Apache Attack Helicopter (AAH) Project Office (PO). This role supports the engineering and development of IT systems necessary for mission-critical lifecycle operations of AH-64 Apache platforms and associated systems.
Serving both the United States Army (USA) and Foreign Military Sales (FMS) stakeholders, this position ensures weapon system information assurance is maintained, IT systems are securely integrated, and mission readiness objectives are achieved across the lifecycle. The IT Systems Engineering and Development Specialist will work closely with the Product Manager and Product Support Manager to deliver innovative and highly effective solutions for engineering, development, and sustainment of mission-critical IT systems.
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.
Responsibilities
Engineering and Development Support:
  • Support the Product Manager and Product Support Manager in the engineering and development processes of IT systems for weapon systems lifecycle sustainment.
  • Evaluate and provide input regarding Interactive Electronic Technical Manual (IETM) integration and delivery to training devices, mission systems, and field operations.

Mission-Critical Recommendations:
  • Deliver expert advice and recommendations regarding IT system development, integration, configuration, and compatibility with mission-critical operational goals.
  • Recommend technical solutions for improving overall system reliability, usability, and availability for lifecycle sustainment tasks.

Information Assurance:
  • Manage and oversee weapon system information assurance (IA) across the lifecycle, ensuring compliance with Army and DoD security policies.
  • Ensure proper Communications Security (COMSEC) software deployment across AH-64 hardware platforms and configurations.

Lifecycle Management:
  • Identify, plan, and recommend continuous IT system solutions for facilities, hardware, software, documentation, manpower, and personnel systems supporting lifecycle mission operations.
  • Collaborate with stakeholders to optimize IT systems engineering methods while meeting system performance metrics.

Qualifications
Required Skills and Expertise:
  • Active Secret clearance required.
  • Bachelor's degree in Information Technology, Computer Science, Software Engineering, Artificial Intelligence, Data Science, or a related technical field.
  • 8+ years of professional relevant experience, with at least 2+ years working with Systems Engineering, automation, or intelligent systems.
  • Demonstrated expertise in IT systems engineering and development processes, particularly for lifecycle planning and hardware/software integration in defense or military platforms.
  • Knowledge of Interactive Electronic Technical Manuals (IETMs) and their integration into mission operations systems and training devices.
  • Experience with Information Assurance (IA) and cybersecurity requirements specific to Department of Defense (DoD) regulations.
  • Familiarity with development and deployment of weapon system COMSEC software across AH-64 models.
  • Proven analytical and technical skills for developing IT systems solutions and enhancing system performance, reliability, and readiness.
  • Strong collaboration and communication skills to work with Product Managers, technical teams, and government representatives.

Preferred Qualifications:
  • Experience working with Apache weapon systems and their associated IT platforms.
  • Knowledge of Army-approved IT systems management tools such as SIPRNET, STAMIS, and Logistics Modernization Program (LMP).
  • Proficiency in using programs such as Arbortext XML for technical data development, integration, and publishing.
  • Background in developing Statements of Work (SOWs) and supporting cost and lifecycle estimates.

About LMI:
LMI is a leading provider of innovative technology and strategy solutions designed to support government agencies in achieving their mission goals. Serving defense, space, energy, and healthcare sectors, LMI combines agile innovation with decades of logistics expertise to enhance performance, reduce lifecycle costs, and accelerate readiness for complex missions.
The target salary range for this position is $120,000-$140,000.
The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.
Applicants must meet eligibility requirements for a U.S. Government security clearance. Only US Citizens are eligible for a security clearance. For this position, LMI will only consider applicants with security clearances or applicants who are eligible for security clearances, due to the nature of the work.

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