It Helpdesk Jobs in Decatur, AL (NOW HIRING)

Overview: Nomad Global Communication Solutions (Nomad GCS) is a leading provider of communication and response products serving a wide range of customers. Our purpose is to be the solution when every minute matters. We are seeking Electrical Engineers to help design, develop, and support the electrical systems that power Nomad’s mission-critical platforms.

IT Engineers at Nomad GCS are responsible for the design, documentation, testing, and support of Technology installed in customer related projects including communications, Voice systems, Video system, Data systems and integration with mechanical and electrical subsystems. Engineers collaborate closely with Manufacturing, IT Integration, Quality, and Program Management to ensure safe, reliable, and manufacturable designs.

Depending on level (I–V), Engineers progress from learning foundational engineering practices and supporting designs to independently leading complex system architectures, mentoring others, and driving technical strategy across the organization.

Career Growth: IT Engineers at Nomad GCS progress through five levels based on demonstrated technical mastery, independence, leadership, and impact. Advancement is supported through mentorship, project ownership, and alignment with Nomad’s Core Values.

Organizational Structure: Engineering is organized into Teams and Disciplines within the Innovative Solutions Division.

Teams:

• Team 1 – Standards and Modularity: Builds and maintains engineering standards, modules, templates, and rules enabling repeatability and scale.
• Team 2 – Design: Executes project-level engineering using established standards and less complex custom configurations.
• Team 3 – Advanced: Develops novel systems and resolves first-of-kind engineering challenges.
• Team 4 – Manufacturing & Industrial Engineering: Ensures manufacturability, safety, engineering intent, efficiency, and continuous improvement throughout Production.
• Mechanical Engineering
• Electrical Engineering
• IT Engineering (where this role is located)
• Software Engineering

An IT Engineer may be temporarily assigned to one or more of the four Teams and support Standards and Modularity, Design Engineering, Advanced Engineering, and/or Manufacturing & Industrial Engineering.

Core Responsibilities – All Levels:

• Design, develop, and support IT systems for Nomad vehicles and platforms.
• Create and maintain IT build documentation.
• Ensure designs comply with applicable security and governmental compliances, safety standards, and customer requirements.
• Support manufacturing by answering technical questions, resolving build issues, and improving design clarity.
• Participate in design reviews, testing, validation, and root cause analysis.
• Collaborate cross-functionally with Electrical engineering, Mechanical Engineering, Integration, Human Factor Engineering, Software Engineering, Production, Quality, and Project Management teams.
• Apply continuous improvement principles to improve product quality, reliability, and manufacturability.
• Uphold and model Nomad Core Values in all work.
• Perform additional duties as assigned.
• Support senior engineers with repetitive design tasks and documentation.
• Exposure to at least one full product lifecycle phase (design, build, test, or release).
• Create and update build documentation and bills of material under supervision.
• Hands-on experience with basic tools.
• Learn Nomad IT standards, naming conventions, and design processes. Familiarity with standard Nomad equipment (data port tester, Fiber tester, multimeter) under guidance.
• Assist with prototype builds, testing, and validation activities.
• Experience following established procedures, checklists, and engineering change processes.
• Respond to basic manufacturing questions with guidance.
• Demonstrated ability to incorporate feedback and correct design or documentation errors.

Progression signal: Learns quickly, reduces rework, and increasingly completes tasks correctly on the first pass.

• Independently design IT build documentation and BOM assemblies for assigned projects.
• Experience owning IT project design tasks end-to-end for small to mid-complexity systems.
• Create complete, production-ready IT build documentation.
• Hands-on involvement with prototype builds and failure investigation.
• Experience releasing Build Documentation to manufacturing and supporting early production. Regular use of and application of compliance requirements and standards (disa list and tempest requirements) with minimal oversight. Apply IT standards, and best practices to designs.
• Support manufacturing troubleshooting and resolve moderate design issues.
• Participate actively in design reviews and cross-functional collaboration.
• Perform basic system-level testing and validation.
• Demonstrate consistent quality, organization, and accountability in deliverables.
• Demonstrated ability to estimate effort, manage priorities, and meet engineering schedules.
• Effective written and verbal communication with manufacturing, supply chain, and peers.
• Interface directly with customers, suppliers, or regulatory bodies as needed.

Progression signal: Can be trusted to deliver correct, manufacturable designs without close supervision.

IT Engineer lll – Advanced / Technical Lead

• Lead IT design for complete systems or major complexity builds.
• Ownership of advanced complexity projects (cost, performance, safety, reliability).
• Troubleshoot complex IT issues and lead root cause analysis efforts, including leading technical problem-solving during production or field failures. Experience reviewing and approving other engineers’ designs.
• Optimize designs for manufacturability, serviceability, and cost.
• Mentor IT Engineer I–II team members on technical and process topics.
• Interface directly with customers, suppliers, or regulatory bodies as needed.
• Demonstrate strong technical judgment and cross-functional leadership.
• Demonstrated system-level ownership.
• 5-8 years IT engineering experience.

Progression signal: Regularly anticipates issues before they occur and raises the technical bar for the team.

IT Engineer IV – Senior / Innovations strategic planner

• Own IT system architecture across multiple product lines or platforms. Set IT design standards, guidelines, and best practices for the organization.
• Experience defining system architectures reused across multiple products or programs.
• Lead high-risk or highly complex engineering efforts from concept through production.
• Deep familiarity with compliance, certification, and safety-critical design processes.
• Ownership of technical decision-making where failure would have significant cost or safety impact.
• Experience balancing competing constraints (schedule, cost, performance, manufacturability).
• Drive design decisions impacting safety, reliability, compliance, and scalability.
• Serve as a primary technical authority for IT systems at Nomad GCS.
• Coach and mentor engineers across all levels.
• Influence engineering strategy, tooling, and long-term technical direction.
• Recognized internally as a go-to expert for complex IT challenges.
• Proven technical knowledge.
• 8-12+ years advanced IT engineering experience.

Progression signal: Others rely on this engineer’s judgment to make irreversible or high-impact decisions.

Basic Knowledge Progression:

• Level l: Foundational understanding of IT theory, documentation, and standards.
• Level ll: Strong working knowledge of Audio, Video, Phone, and Data systems, codes, and manufacturing support.
• Level lll: System-level expertise and troubleshooting mastery.
• Level lV: Platform-level architecture and technical leadership.
• Level V: Enterprise-level strategy, innovation, and mentorship.

Qualifications:

• Bachelor of Computer Science degree or related field preferred. Degree must be ABET accredited.

Physical Demands:

• Ability to stand and sit for extended periods.
• Manual dexterity to operate office equipment.
• Occasionally lift and/or move up to 20 pounds.
• Occasional climbing or hands-on testing activities.
• Ability to work in office, shop, and vehicle environments as needed.
• Ability to work safely around energized systems when required.
• Must be able to travel as needed on occasion.
• Combination of office, production floor, and vehicle-based environments.
• Exposure to manufacturing noise, electrical equipment, and testing environments.
• PPE required when entering production or testing areas.
• Life/ADD & Short/Long Term Disability Insurance
• 401(k) Savings Plan
• Employee Stock Purchase Plan (ESPP)
• Paid Time-Off (PTO)
• Holidays
• Education Reimbursement

Kratos Defense is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as aprotected veteran, or any other protected category under applicable federal, state, and local laws.

Disability Accessibility Accommodation If you require an accommodation to navigate or apply toour careers site, please send your request to HRAccessibility@kratosdefense.com or call 858-964-2916. Any inquiresnot related to requesting an accommodation will be discarded.

Pay Transparency The company will not discharge or in any other manner discriminate againstemployees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay ofanother employee or applicant.

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