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It Helpdesk Trainee Jobs in Silver Spring, MD (NOW HIRING)

IT Helpdesk

Washington, DC · On-site +1

$75K - $113K/yr

We are currently seeking a IT Helpdesk to join our team in Washington, District of Columbia (US-DC), United States (US). Job Summary: * Apply knowledge of computer science principles, information ...

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IT Helpdesk

Washington, DC · On-site

$75K - $113K/yr

We are currently seeking a IT Helpdesk to join our team in Washington, District of Columbia (US-DC), United States (US). Job Summary: * Apply knowledge of computer science principles, information ...

New

IT Helpdesk Specialist Location: Annandale, VA Employment Type: Full-Time Position Overview We are seeking an experienced and customer-focused IT Helpdesk Specialist to join our Information ...

IT Helpdesk Specialist Location: Annandale, VA Employment Type: Full-Time Position Overview We are seeking an experienced and customer-focused IT Helpdesk Specialist to join our Information ...

IT Helpdesk Specialist Location: Annandale, VA Employment Type: Full-Time Position Overview We are seeking an experienced and customer-focused IT Helpdesk Specialist to join our Information ...

IT Helpdesk

Washington, DC · On-site +1

$75K - $113K/yr

We are currently seeking a IT Helpdesk to join our team in Washington, District of Columbia (US-DC), United States (US). Job Summary: * Apply knowledge of computer science principles, information ...

New

IT Helpdesk Specialist

Washington, DC · On-site

$41.82 - $46.91/hr

We can help! We are seeking an IT Help Desk Specialist for the IT Help Desk Support Services contract. This project will provide computer support specialists responsible for providing timely ...

IT Helpdesk Specialist 1

Mclean, VA · On-site

$25.96 - $28.85/hr

The IT Help Desk Specialist I provides first-line technical support to Somatus employees across the United States. This role supports both corporate and remote team members, ensuring timely ...

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We are looking for a junior to mid-level IT Helpdesk Support Technician to help support and maintain our internal services. A successful candidate must have the capacity and desire to learn. Our ...

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It Helpdesk Trainee information

See Silver Spring, MD salary details

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How much do it helpdesk trainee jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for it helpdesk trainee in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Trainee job?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the key skills and qualifications needed to thrive in the It Helpdesk Trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the typical daily responsibilities of an IT Helpdesk Trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the most commonly searched types of It Helpdesk jobs in Silver Spring, MD? The most popular types of It Helpdesk jobs in Silver Spring, MD are:
What are popular job titles related to It Helpdesk Trainee jobs in Silver Spring, MD? For It Helpdesk Trainee jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Trainee jobs in Silver Spring, MD look for? The top searched job categories for It Helpdesk Trainee jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for It Helpdesk Trainee jobs? Cities near Silver Spring, MD with the most It Helpdesk Trainee job openings:
IT Helpdesk

IT Helpdesk

NTT DATA Services

Washington, DC • On-site, Remote

$75K - $113K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

New


NTT Data rating

7.4

Company rating: 7.4 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

107th of 210 rated it services


Job description

Req ID: 380821 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Helpdesk to join our team in Washington, District of Columbia (US-DC), United States (US).

Job Summary:

  • Apply knowledge of computer science principles, information management principles, automated data processing functions, information technology engineering, hardware and software systems' structures and operation, and computer programming languages and techniques to solve problems.
  • Tasks may include analysis of systems, programs, and/or planning activities.

Basic Qualifications:

  • Minimum 4 years of experience in engineering/science management, operations research analysis or financial/cost analysis.
  • Bachelor's degree in business or technical field.
  • Active Secret Clearance required.

Preferred Qualifications:

  • Knowledge of NAVSEA / Navy organization, stakeholders, and policies.
  • Knowledge of DoD/Navy program management, Government technical management, or Industry business management
  • Experience supporting the US Navy or active-duty Navy experience.
  • Bachelor's degree in a technology field.
  • Strong communication skills
  • Possesses analytical and problem-solving skills for both technical and business-related matters.

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $75,372 - $113,058. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.


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About NTT DATA

Sourced by ZipRecruiter

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967