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It Helpdesk Support Jobs in Nevada (NOW HIRING)

Redwood Materials

IT Support Specialist

Mccarran, NV · On-site

They will work with and receive ticket escalation from their peers on the support team, and they will utilize the IT helpdesk ticketing system for issue intake, documentation, and escalation to other ...

Elemental LED, Inc.

IT Support Specialist

Reno, NV

Together, we're driving innovation and helping define the future of the low-voltage linear lighting ... We are looking for an IT Support Specialist to serve as the first line of defense for our employees ...

New

Elemental Brands

IT Support Specialist

Reno, NV · On-site

Together, we're driving innovation and helping define the future of the low-voltage linear lighting ... We are looking for an IT Support Specialist to serve as the first line of defense for our employees ...

New

Astound Group LLC

IT Support

Las Vegas, NV · On-site

$20.25 - $27.75/hr

JOB SUMMARY: IT Support is responsible for monitoring the IT Helpdesk and addressing the issues in order of priority. They will also assist in the handling of day-to-day operations of the department ...

Northern Nevada HOPES

IT Support Tech

Reno, NV · On-site

$25.30 - $31.62/hr

Are you passionate about helping others and looking to grow your career in a supportive, mission ... The IT Support Technician serves as the primary point for frontline IT support, troubleshooting and ...

New

JoshCo Group LLC

IT Help Desk Specialist

Las Vegas, NV · On-site

We are seeking an IT Help Desk Specialist who enjoys helping people, solving everyday technology ... We invest in our people, supporting their growth through mentorship and professional development.

New

TEKsystems

Helpdesk Support Technician

Las Vegas, NV

$18 - $19/hr

... information, including name, department, contact information, and nature of problem or issue ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Helpdesk Support Technician

Las Vegas, NV

$18 - $19/hr

... information, including name, department, contact information, and nature of problem or issue ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

New

Revel Staffing

IT Manager

Reno, NV · On-site

$95K - $125K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

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All JobsIt Helpdesk Support JobsIt Helpdesk Support Jobs in Nevada

It Helpdesk Support information

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How much do it helpdesk support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for it helpdesk support in Nevada is $23.57, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.44 per hour, depending on experience, location, and employer.

What is an IT helpdesk support?

IT Helpdesk Support specialists are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, and hardware. They help troubleshoot problems, answer questions, and guide users through solutions either remotely or in person. Their responsibilities often include resolving technical issues, installing and configuring software, and maintaining user accounts. IT Helpdesk Support specialists play a crucial role in ensuring smooth daily operations in organizations by quickly addressing technology-related problems.

What are the key skills and qualifications needed to thrive as an IT helpdesk support?

To thrive as an IT Helpdesk Support, you need a solid understanding of computer hardware, operating systems, networking basics, and problem-solving, often backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and customer service skills help you effectively resolve user issues and build rapport. These skills and qualities are essential for quickly diagnosing problems, minimizing downtime, and ensuring a positive user experience.

What are some common challenges faced by IT helpdesk support professionals, and how can they effectively manage these issues?

IT Helpdesk Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating clearly with users who have varying levels of technical knowledge. To manage these situations effectively, it's important to prioritize tickets based on urgency, continually develop technical and customer service skills, and use available resources and documentation to find solutions quickly. Building strong relationships with other IT team members also helps in escalating complex problems and sharing knowledge.

What is the difference between It Helpdesk Support vs Network Technician?

AspectIt Helpdesk SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportData centers, network infrastructure sites
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring, maintaining network hardware and infrastructure
Industry UsageIT support, customer serviceNetworking, telecommunications

While both roles support IT infrastructure, It Helpdesk Support focuses on end-user assistance and software troubleshooting, whereas Network Technicians specialize in maintaining and configuring network hardware and infrastructure. Both roles often require similar certifications and work environments, but their core responsibilities differ significantly.

Is IT Helpdesk Support a good career?

IT Helpdesk Support is a viable career option for individuals interested in technology, troubleshooting, and customer service. It offers opportunities for skill development, certifications like CompTIA A+ or Network+, and potential advancement into specialized IT roles or management positions.

What qualifications do I need for IT helpdesk support?

IT Helpdesk Support roles typically require a high school diploma or equivalent, with many employers preferring some post-secondary education or certifications. Relevant skills include knowledge of operating systems, troubleshooting hardware and software issues, and familiarity with ticketing systems; certifications like CompTIA A+ can enhance job prospects.

What are popular job titles related to It Helpdesk Support jobs in Nevada?

For It Helpdesk Support jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Support jobs in Nevada look for?

The top searched job categories for It Helpdesk Support jobs in Nevada are:

What cities in Nevada are hiring for It Helpdesk Support jobs?

Cities in Nevada with the most It Helpdesk Support job openings:

It Helpdesk Support jobs near you
Infographic showing various It Helpdesk Support job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,035 per year, or $23.6 per hour.

IT Helpdesk Support Technician

Konami Gaming, Inc

Las Vegas, NV • On-site

$18 - $22/hr

Full-time

Medical, Retirement, PTO

Re-posted 4 days ago

Job description

Konami Gaming is looking for a IT Helpdesk Support Technician I to join our team!
Under general supervision, provide technical software, hardware and network problem resolution to all computer users, local and remote; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist System/Network Engineers as needed; troubleshoot network printer problems; escalate more complex end-user problems on to higher level support as needed; conduct hardware and software inventory maintenance and reporting; contacts third-party vendors for warranty service and repair; and performs related work as required.
What you'll be doing:
  • Identifies, diagnose, and resolves Level One problems for local and remote end-users.
  • Provides one-on-one end-user problem resolution for approved software.
  • Delivers, asset tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
  • Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems, with assistance of Network Engineers as required.
  • Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
  • Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
  • Helps install local area network cabling systems and equipment such as network interface cards and switches.
  • Assists IT Team in creating documentation materials for end-users frequently asked questions (FAQs).
  • Configure approved end-user mobile devices for connectivity to system and troubleshoot basic communication issues.
  • Friendly, professional and helpful attitude. Ability to work well with others in a professional environment.
  • Ability to work in a fast-paced environment and prioritize effectively to meet the ever-changing needs of the users and the company.
  • Ability to work with little or no supervision and be proactive in all situations.
  • Understanding of VOIP desk phones, smartphones, mobile hotspots and all other telecommunications devices and equipment.
  • Must have a strong desire to learn and keep abreast of new and emerging technologies.
  • Provide basic support for all IT related hardware, peripherals, copiers and network access.
  • Provide user level support for Pronto related issues and escalations, as necessary.
  • Other duties as assigned by immediate supervisor.
  • Employees are responsible for maintaining a safe work environment and following all safety rules and regulations.
  • Performs other related duties as assigned.

Konami Offers
Competitive Wages
Great 401(k) plan with company match
Comprehensive health benefits package
Generous Company paid Holidays and Paid Time Off (PTO)
Tuition reimbursement program
About Konami Gaming, Inc.:
For Players. For Operators. For Each Other.
Konami Gaming, Inc. entered the US gaming market in the 2000s and we have spent the last two decades moving the industry forward with breakthrough games, head turning cabinets, and a casino management system that brings it all together. Over that time, we have garnered our share of awards and established a corporate culture of success and innovation.
A world leader in systems and game development, Konami can offer you the best of both worlds - stability within a dynamic, creative environment. We are excited to announce that Konami Gaming Inc. is growing and expanding into new product lines, including premium and standard games, and new market segments. As we enter a new growth period for the Company, we are expanding our reach to attract top talent in game studio operations, technology and product development.
What we'll want you to have:
  • High School GED.
  • One year college level course work and CompTIA A+, Microsoft 365 Certified: Fundamentals, or equivalent.
  • 2 years' experience in one or more of the following areas is desired: IT help desk, gaming company technical support, or casino technical support.
  • Technical skills in the areas of networking, computer operation, hardware, software troubleshooting, and PC troubleshooting are also helpful.
  • Basic understanding of Microsoft Office products.
  • A strong desire to learn and keep abreast of new and emerging technologies and understanding of how to apply these effectively to the work environment is highly desired.
  • Ability to communicate professionally and efficiently, both verbal and written with all levels of the business.
  • Must be able to obtain and maintain Gaming licensure(s).
  • Knowledge of: Desktop operating systems, various software applications and basic hardware for PC's; principles and theories of network systems; internet technologies and products; Help Desk ticketing systems; Gaming Industry experience.

Work Environment:
  • Full-time / 40+ hours per week. Must be flexible to work overtime, including nights, weekends, and holidays as required.
  • Must be comfortable working in an area with limited working space for long hours with the ability to remain seated at computer terminal for extended periods of time. Extreme repetitive motion using keyboard, mouse, and telephone. Must be able to work at assigned location to enable direct communications and interactions with team members, management, and others as necessary, unless traveling for a business-related purpose.
  • Ability to work effectively and efficiently in a high-stress, fast-paced, and high-pressure environment while maintaining high standards of accuracy, paying attention to detail, and meeting assigned deadlines. Demonstrates high integrity, trust, and strict confidentiality. Ability to maintain excellent communication and a positive, respectful, and professional attitude and relationship with clients, employees, peers, co-workers, all levels of management, and all outside organizations conducting business or otherwise interacting with the company. Ability to always act autonomously while adhering to overall department and company policies and procedures.
  • Position shall work primarily in a smoke free office environment. The noise level is low to moderate. Position shall maintain a cubicle or office in close proximity to other cubicles and offices.

Konami Gaming is an Equal Opportunity Employer committed to diversity in the workplace. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, marital status, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
If you need a reasonable accommodation because of a disability for any part of the employment process, please call 702-616-1400 and let us know the nature of your request and your contact information.

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