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It Helpdesk Support Jobs in Kansas (NOW HIRING)

The Atlas Group

IT Helpdesk Technician

Wichita, KS · On-site

The IT Helpdesk Technician provides technical support and assistance to end-users regarding computer systems, hardware, software, and network-related issues. This role is responsible for ...

The Atlas Group

IT Helpdesk Technician

Wichita, KS · On-site

Overview The IT Helpdesk Technician provides technical support and assistance to end-users regarding computer systems, hardware, software, and network-related issues. This role is responsible for ...

The Atlas Group

IT Helpdesk Technician

Wichita, KS · On-site

Overview The IT Helpdesk Technician provides technical support and assistance to end-users regarding computer systems, hardware, software, and network-related issues. This role is responsible for ...

Hive Solutions Group

IT Support Specialist

Olathe, KS · Hybrid

IT Helpdesk Specialist - Hybrid in Olathe, KS * At lease 3+ years of experience in IT user support * Proven ability to support basic workstation and portable hardware, software, printers, AV, and ...

Hive Solutions Group

IT Support Specialist

Olathe, KS · Hybrid

IT Helpdesk Specialist - Hybrid in Olathe, KS * At lease 3+ years of experience in IT user support * Proven ability to support basic workstation and portable hardware, software, printers, AV, and ...

Hive Solutions Group

IT Support Specialist

Olathe, KS · Hybrid

IT Helpdesk Specialist - Hybrid in Olathe, KS * At lease 3+ years of experience in IT user support * Proven ability to support basic workstation and portable hardware, software, printers, AV, and ...

Hive Solutions Group

IT Support Specialist

Olathe, KS · Hybrid

IT Helpdesk Specialist - Hybrid in Olathe, KS * At lease 3+ years of experience in IT user support * Proven ability to support basic workstation and portable hardware, software, printers, AV, and ...

NoTraffic

IT Support Lead

Overland Park, KS · On-site

Help build the platform that's changing how cities move. NoTraffic is the world's leading mobility ... We are looking for a hands‑on IT Support Lead to independently own and manage all IT operations ...

BG Products Inc.

IT Help Desk Technician

Wichita, KS · On-site

... IT Support Technician assists in achieving the goals of the IT Department in the operation and ... S.) or professional training in network support or equivalent preferred, emphasis on helpdesk ...

AIRSHARE

Information Technology Intern

Overland Park, KS · On-site

$14.50 - $19.50/hr

This role is designed as a mentorship-focused, project-oriented experience that provides insight into IT strategy, systems, and leadership-rather than traditional helpdesk support. The role is based ...

TEKsystems

Helpdesk Support Technician

Topeka, KS · On-site

$18 - $19/hr

Job Title Help Desk Support Technician Workplace Type On-site Job Category Help Desk Technician / I ... Manage and maintain IT asset inventory and tracking systems * Support LAN/WAN connectivity, Wi-Fi, ...

Airshare

Information Technology Intern

Overland Park, KS · On-site

$14.50 - $19.50/hr

This role is designed as a mentorship-focused, project-oriented experience that provides insight into IT strategy, systems, and leadership--rather than traditional helpdesk support. The role is based ...

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It Helpdesk Support information

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How much do it helpdesk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for it helpdesk support in Kansas is $20.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.17 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Support, and why are they important?

To thrive as an IT Helpdesk Support, you need a solid understanding of computer hardware, operating systems, networking basics, and problem-solving, often backed by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and customer service skills help you effectively resolve user issues and build rapport. These skills and qualities are essential for quickly diagnosing problems, minimizing downtime, and ensuring a positive user experience.

What are some common challenges faced by IT Helpdesk Support professionals, and how can they effectively manage these issues?

IT Helpdesk Support professionals often encounter challenges such as handling a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating clearly with users who have varying levels of technical knowledge. To manage these situations effectively, it's important to prioritize tickets based on urgency, continually develop technical and customer service skills, and use available resources and documentation to find solutions quickly. Building strong relationships with other IT team members also helps in escalating complex problems and sharing knowledge.

What are IT Helpdesk Support specialists?

IT Helpdesk Support specialists are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, and hardware. They help troubleshoot problems, answer questions, and guide users through solutions either remotely or in person. Their responsibilities often include resolving technical issues, installing and configuring software, and maintaining user accounts. IT Helpdesk Support specialists play a crucial role in ensuring smooth daily operations in organizations by quickly addressing technology-related problems.

What does an IT help desk support do?

An IT help desk support professional assists users with technical issues related to hardware, software, and network systems. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote access software to resolve issues efficiently.

What is the difference between It Helpdesk Support vs Network Technician?

AspectIt Helpdesk SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportData centers, network infrastructure sites
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring, maintaining network hardware and infrastructure
Industry UsageIT support, customer serviceNetworking, telecommunications

While both roles support IT infrastructure, It Helpdesk Support focuses on end-user assistance and software troubleshooting, whereas Network Technicians specialize in maintaining and configuring network hardware and infrastructure. Both roles often require similar certifications and work environments, but their core responsibilities differ significantly.

What are popular job titles related to It Helpdesk Support jobs in Kansas? For It Helpdesk Support jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching It Helpdesk Support jobs in Kansas look for? The top searched job categories for It Helpdesk Support jobs in Kansas are:
It Helpdesk Support jobs near you
Infographic showing various It Helpdesk Support job openings in Kansas as of May 2026, with employment types broken down into 1% Locum Tenens, 6% As Needed, 13% Full Time, 76% Part Time, 3% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $42,946 per year, or $20.6 per hour.

IT Helpdesk Technician

The Atlas Group

Wichita, KS • On-site

Full-time

Posted 4 days ago

Job description

The IT Helpdesk Technician provides technical support and assistance to end-users regarding computer systems, hardware, software, and network-related issues. This role is responsible for troubleshooting problems, responding to service requests, and ensuring smooth daily operations of IT systems.


Provide Tier 1 and Tier 2 technical support via phone, email, ticketing system, and in person.

Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals.

Support enterprise applications, including ERP, PLM, CAD, and engineering software tools.

Manage user accounts, permissions, and access controls in Active Directory and other systems.

Install, configure, and maintain Windows/macOS systems and approved aerospace software platforms.

Maintain and update IT documentation, knowledge base articles, and asset inventories.

Ensure compliance with aerospace cybersecurity standards (e.g., NIST, CMMC, ITAR where applicable).

Assist with system upgrades, patch management, and hardware deployments.

Escalate complex technical issues to senior IT staff or vendors as needed.


Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field (or equivalent experience).

3–5+ years of experience in helpdesk, system support, preferably in a manufacturing environment.

Proven experience in technical support or desktop support roles with a strong understanding of computer management and troubleshooting.

Familiarity with operating systems including Windows (Windows Server), macOS, and Linux environments.

Knowledge of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and network administration tools like Meraki.

Experience with Active Directory

Key Competencies

Strong analysis skills to diagnose hardware/software issues efficiently.

Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.

Ability to work independently or as part of a team in a fast-paced environment.

Attention to detail and documentation discipline Commitment to security, compliance, and operational excellence

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The employee is occasionally required to stand, walk, reach with hands and arms, climb stairs or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds.

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