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It Help Jobs in Kansas (NOW HIRING)

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The ...

MCI Careers

IT Help Desk Technician

Wichita, KS

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The ...

The City of Topeka

IT Help Desk Technician

Topeka, KS · On-site

$26.14 - $28.28/hr

The City of Topeka's Information Technology department is seeking a motivated Help Desk Technician to join its team. This position serves as a trusted resource for employees across the organization ...

City of Topeka, Kansas

IT Help Desk Technician

Topeka, KS · On-site

$26.14 - $28.28/hr

The City of Topekas Information Technology department is seeking a motivated Help Desk Technician to join its team. This position serves as a trusted resource for employees across the organization ...

City of Topeka

IT Help Desk Technician

Topeka, KS · On-site

$26.14 - $28.28/hr

The City of Topeka's Information Technology department is seeking a motivated Help Desk Technician to join its team. This position serves as a trusted resource for employees across the organization ...

HR Partners

IT Generalist Supervisor

Topeka, KS · On-site

Responsibilities : • Manage the help desk/desktop team. • Oversee Active Directory, user ... IT Project Management methodology, ensuring projects come in on time and within budget. • ...

HR Partners

IT Generalist Supervisor

Topeka, KS · On-site

Manage the help desk/desktop team. * Oversee Active Directory, user account provisioning, access ... Manages IT projects following the IT Project Management methodology, ensuring projects come in on ...

Legacy Bank

IT Systems Support Technician

Wichita, KS

$16.75 - $23/hr

Provide advanced technical support, serving as an escalation resource for complex issues beyond standard IT Helpdesk support and assisting with front line support tickets as needed to provide ...

Legacy Bank

IT Systems Support Technician

Wichita, KS · On-site

$16.75 - $23/hr

Provide advanced technical support, serving as an escalation resource for complex issues beyond standard IT Helpdesk support and assisting with front line support tickets as needed to provide ...

Lyons USD 405

IT Assistant

Lyons, KS · On-site

$15.50 - $21.25/hr

IT Assistant Title: Technology Support Assistant Pay Rate: See Classified Handbook Supervisor ... maintain help desk tickets for assistance and offer support by training individuals as well as ...

AllSTEM Connections

IT Contractor

Topeka, KS · On-site

$58K/yr

We are seeking a detail-oriented and versatile IT Contractor to assist with a comprehensive systems ... Proven experience in a Help Desk or Desktop Support role. • Technical Skills: Familiarity with ...

Lyons Unified School District 405

IT Assistant

Lyons, KS · On-site

$15.50 - $21.25/hr

Until filled IT Assistant Title: Technology Support Assistant Pay Rate: See Classified Handbook ... maintain help desk tickets for assistance and offer support by training individuals as well as ...

BASYS Processing

IT Specialist

Lenexa, KS · Hybrid

... helping to create a company where innovation and care drive meaningful connections Duties ... Resolve IT Support issues for both on-site and remote workers in a timely and professional manner.

GSP Marketing Technologies

IT Technical Support

Lenexa, KS · On-site

$20.25 - $27.75/hr

Provide Tier 2 Helpdesk (Escalation) problem identification, diagnosis, and resolution of problems * Provide advanced support for implementation, troubleshooting and maintenance of IT systems * ...

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All JobsIt Help JobsIt Help Jobs in Kansas

It Help information

See Kansas salary details

$10

$22

$35

How much do it help jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it help in Kansas is $22.81, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $25.72 per hour, depending on experience, location, and employer.

What does an IT Help professional do?

An IT Help Desk professional provides technical support and assistance to users experiencing computer, software, or network issues. They troubleshoot problems, answer questions, and guide users through step-by-step solutions. Their role often includes installing and configuring hardware and software, managing user accounts, and escalating complex issues to higher-level IT staff. IT Help Desk professionals are essential for maintaining smooth technology operations in businesses and organizations.

What are the key skills and qualifications needed to thrive as an IT Help professional?

To thrive as an IT Help professional, you need solid knowledge of computer hardware, software troubleshooting, networking basics, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified IT Professional are commonly required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure timely and accurate support, minimizing downtime and maintaining smooth business operations.

What are some common challenges IT Help professionals face when supporting employees remotely?

IT Help professionals often encounter challenges such as diagnosing issues without physical access to devices, efficiently communicating with non-technical users, and ensuring secure remote connections. They must be adept at using remote desktop tools and balancing multiple support tickets across various platforms. Overcoming these obstacles requires strong problem-solving skills, adaptability, and a customer-focused approach to deliver effective solutions in a remote work environment.

What is the difference between It Help vs Network Technician?

AspectIT HelpNetwork Technician
CertificationsCompTIA A+, IT certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Industry UsageIT support, customer service, internal tech teamsNetworking companies, ISPs, large organizations
Common Search/ComparisonYesNo

IT Help and Network Technician roles both involve technical support but differ mainly in scope. IT Help focuses on user support and troubleshooting software or hardware issues, while Network Technicians specialize in maintaining and repairing network infrastructure. Understanding these differences helps job seekers find roles aligned with their skills and certifications.

Is IT hard to get an IT support job?

Getting an IT support job can vary in difficulty depending on your skills, certifications, and experience. Entry-level positions often require basic knowledge of hardware, software, and troubleshooting, while more advanced roles may need specialized certifications like CompTIA A+ or Network+. Building relevant skills and gaining hands-on experience can improve your chances of securing an IT support position.

What is the best IT help job to get?

The best IT help job often depends on individual skills and interests, but roles such as IT support specialist or help desk technician are common entry points. These positions typically require strong troubleshooting skills, knowledge of operating systems and hardware, and may benefit from certifications like CompTIA A+ or Network+. They offer opportunities for career growth into more advanced IT roles.

What are popular job titles related to It Help jobs in Kansas?

For It Help jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching It Help jobs in Kansas look for?

The top searched job categories for It Help jobs in Kansas are:

It Help jobs near you
Infographic showing various It Help job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $47,450 per year, or $22.8 per hour.

IT Help Desk Technician

Wichita, KS • On-site

MCI Careers
Computer and Electronic Product Manufacturing • 1 - 5K employees
Learn more about MCI Careersexternal

Full-time

Posted 19 days ago

Key responsibilities

  • Set up, configure, and image new laptops, desktop computers, and other IT equipment.

  • Diagnose and resolve hardware issues and troubleshoot network, Wi-Fi, VPN, and connectivity problems.

  • Provide first-line technical support to employees and respond to help desk tickets.

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The successful candidate will be responsible for supporting end users with hardware, software, operating systems, connectivity, and access-related issues, ensuring that employees have the technology and support they need to work effectively.

This role will suit someone who enjoys troubleshooting, working directly with users, and resolving technical problems in a fast-paced environment. The ideal candidate will have a practical understanding of Windows environments, computer hardware, basic networking, and help desk processes, together with strong communication and customer service skills.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Set up, configure, and image new laptops, desktop computers, and other IT equipment.
  • Install, configure, and update operating systems, software, and applications.
  • Diagnose and resolve common hardware issues involving computers, screens, keyboards, printers, and peripherals.
  • Monitor, manage, and respond to IT help desk tickets within required timeframes.
  • Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues.
  • Create and manage user accounts and basic access permissions.
  • Provide first-line technical support and guidance to employees.
  • Maintain accurate records of support requests, equipment, and troubleshooting activities.
  • Escalate complex technical issues to the appropriate IT team when required.
  • Assist with employee onboarding, offboarding, equipment deployment, and other IT-related activities.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • High School Diploma or equivalent.
  • At least 1 year of experience in IT support, help desk, desktop support, or a related role.
  • Working knowledge of Windows operating systems and common business applications.
  • Basic understanding of computer hardware and networking, including TCP/IP, Wi-Fi, and VPN.
  • Experience using help desk or IT ticketing systems.
  • Strong troubleshooting, problem-solving, and attention to detail.
  • Good customer service and communication skills.
  • Ability to work independently and effectively in a fast-paced environment.
  • Relevant IT qualification or certification would be advantageous.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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