Proton IT Helpdesk
Dallas, TX · On-site
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Proton IT Helpdesk
Dallas, TX · On-site
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
IT Helpdesk Support
Dallas, TX · On-site
As a Help Desk Support Technician, you'll be the first point of contact for internal City Electric ... Education/Experience: * 1 year of experience in IT Helpdesk support or a similar role ...
IT Helpdesk Support
Dallas, TX · On-site
As a Help Desk Support Technician, you'll be the first point of contact for internal City Electric ... Education/Experience: * 1 year of experience in IT Helpdesk support or a similar role ...
Proton IT Helpdesk
Dallas, TX · On-site
$50K - $55K/yr
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Proton IT Helpdesk
Dallas, TX · On-site
$50K - $55K/yr
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
HIRING AN IT HELP DESK ANALYST I IN HOUSTON ACCOUNTABILITY The Help Desk Analyst I is responsible ... Perform computer support/maintenance to include but not limited to setup computers for new ...
HIRING AN IT HELP DESK ANALYST I IN HOUSTON ACCOUNTABILITY The Help Desk Analyst I is responsible ... Perform computer support/maintenance to include but not limited to setup computers for new ...
IT Help Desk Analyst
Houston, TX · On-site
HIRING AN IT HELP DESK ANALYST I IN HOUSTON ACCOUNTABILITY The Help Desk Analyst I is responsible ... Perform computer support/maintenance to include but not limited to setup computers for new ...
IT Help Desk Analyst
Houston, TX · On-site
HIRING AN IT HELP DESK ANALYST I IN HOUSTON ACCOUNTABILITY The Help Desk Analyst I is responsible ... Perform computer support/maintenance to include but not limited to setup computers for new ...
IT Help Desk Technician
Fort Worth, TX · On-site
We are currently seeking a Help Desk Technician to work with our IT team. Qualified candidates will have a successful record of supporting a diverse group of end users in a help desk environment, and ...
IT Help Desk Technician
Fort Worth, TX · On-site
We are currently seeking a Help Desk Technician to work with our IT team. Qualified candidates will have a successful record of supporting a diverse group of end users in a help desk environment, and ...
As a Help Desk Support Technician, you'll be the first point of contact for internal City Electric ... Education/Experience: * 1 year of experience in IT Helpdesk support or a similar role ...
Quick apply
As a Help Desk Support Technician, you'll be the first point of contact for internal City Electric ... Education/Experience: * 1 year of experience in IT Helpdesk support or a similar role ...
IT Help Desk Technician
Fort Worth, TX · On-site
We are currently seeking a Help Desk Technician to work with our IT team. Qualified candidates will have a successful record of supporting a diverse group of end users in a help desk environment, and ...
IT Help Desk Technician
Fort Worth, TX · On-site
We are currently seeking a Help Desk Technician to work with our IT team. Qualified candidates will have a successful record of supporting a diverse group of end users in a help desk environment, and ...
IT Help Desk Analyst
Plano, TX · On-site
This role involves handling IT support requests, managing hardware and software deployments ... Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ...
IT Help Desk Analyst
Plano, TX · On-site
This role involves handling IT support requests, managing hardware and software deployments ... Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ...
Tier 1, IT Help Desk Support
Dallas, TX · On-site
... supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter ... Help turn business problems into technical solutions * Manage deployment of equipment in compliance ...
Quick apply
Tier 1, IT Help Desk Support
Dallas, TX · On-site
... supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter ... Help turn business problems into technical solutions * Manage deployment of equipment in compliance ...
IT Help Desk Support - Level II (MSP)
$73K - $82K/yr
Summary Our client is a leading IT Solutions Company located in Round Rock, TX and they are in need of an IT Help Desk Support Technician - Level 2 (w/ Managed Services Provider experience). A ...
Quick apply
IT Help Desk Support - Level II (MSP)
$73K - $82K/yr
Summary Our client is a leading IT Solutions Company located in Round Rock, TX and they are in need of an IT Help Desk Support Technician - Level 2 (w/ Managed Services Provider experience). A ...
Tier 1, IT Help Desk Support
Dallas, TX · On-site
... supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter ... Help turn business problems into technical solutions * Manage deployment of equipment in compliance ...
Tier 1, IT Help Desk Support
Dallas, TX · On-site
... supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter ... Help turn business problems into technical solutions * Manage deployment of equipment in compliance ...
HIRING AN IT HELP DESK ANALYST I IN HOUSTON ACCOUNTABILITY The Help Desk Analyst I is responsible ... Perform computer support/maintenance to include but not limited to setup computers for new ...
Quick apply
HIRING AN IT HELP DESK ANALYST I IN HOUSTON ACCOUNTABILITY The Help Desk Analyst I is responsible ... Perform computer support/maintenance to include but not limited to setup computers for new ...
Summary Our client is a leading IT Solutions Company located in Round Rock, TX and they are in need of an IT Help Desk Support Technician - Level 2 (w/ Managed Services Provider experience). A ...
Quick apply
Summary Our client is a leading IT Solutions Company located in Round Rock, TX and they are in need of an IT Help Desk Support Technician - Level 2 (w/ Managed Services Provider experience). A ...
This role involves handling IT support requests, managing hardware and software deployments ... Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ...
This role involves handling IT support requests, managing hardware and software deployments ... Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ...
IT Help Desk Technician
Fort Worth, TX · On-site
We are currently seeking a Help Desk Technician to work with our IT team. Qualified candidates will have a successful record of supporting a diverse group of end users in a help desk environment, and ...
IT Help Desk Technician
Fort Worth, TX · On-site
We are currently seeking a Help Desk Technician to work with our IT team. Qualified candidates will have a successful record of supporting a diverse group of end users in a help desk environment, and ...
IT Help Desk Support - Level II
$26 - $32/hr
Summary Our client is a leading IT Solutions Company in the outskirts of San Antonio, TX ( New Braunfels or San Marcos, TX) and they are in need of a Help Desk Support Level II . An IT Technician's ...
Quick apply
IT Help Desk Support - Level II
$26 - $32/hr
Summary Our client is a leading IT Solutions Company in the outskirts of San Antonio, TX ( New Braunfels or San Marcos, TX) and they are in need of a Help Desk Support Level II . An IT Technician's ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...
Summary Our client is a leading IT Solutions Company in the outskirts of San Antonio, TX ( New Braunfels or San Marcos, TX) and they are in need of a Help Desk Support Level II . An IT Technicians ...
Quick apply
Summary Our client is a leading IT Solutions Company in the outskirts of San Antonio, TX ( New Braunfels or San Marcos, TX) and they are in need of a Help Desk Support Level II . An IT Technicians ...
It Help Support information
What does an IT Help Support specialist do?
An IT Help Support specialist assists users with technical issues related to computers, software, networks, and other technology systems. They troubleshoot problems, provide solutions, and guide users through technical processes either in person, over the phone, or via remote tools. These professionals also help with installing and configuring hardware or software, maintaining system security, and ensuring smooth IT operations within an organization.
What are the key skills and qualifications needed to thrive as an IT Help Support specialist?
To thrive as an IT Help Support specialist, you need a solid understanding of computer hardware, software troubleshooting, network fundamentals, and typically at least a relevant associate degree or technical certification. Familiarity with help desk ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are commonly required. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure efficient issue resolution, minimize downtime, and maintain smooth technology operations for end users.
What are some common challenges faced by IT Help Support professionals and how can they be managed effectively?
IT Help Support professionals often encounter challenges such as managing high ticket volumes, supporting users with varying technical abilities, and staying updated with rapidly evolving technologies. To manage these effectively, prioritizing tasks, maintaining clear communication, and leveraging knowledge bases are essential strategies. Additionally, working closely with other IT team members and participating in ongoing training can help ensure quick, accurate resolutions and continuous skill development.
What is the difference between It Help Support vs Network Technician?
| Aspect | It Help Support | Network Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA Network+, Cisco CCNA |
| Work Environment | Help desks, user support, troubleshooting | Network infrastructure, server rooms, hardware setup |
| Industry Usage | IT support across various industries | Networking and telecommunications companies |
| Common Search/Comparison | Yes | No |
It Help Support focuses on assisting users with hardware and software issues, providing technical support, and troubleshooting. Network Technicians specialize in maintaining and installing network infrastructure. While both roles require technical skills and certifications, It Help Support is more user-focused, whereas Network Technicians work on network systems and hardware.
What are popular job titles related to It Help Support jobs in Texas?
For It Help Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching It Help Support jobs in Texas look for?
The top searched job categories for It Help Support jobs in Texas are:
Other
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 25 days ago
Reynolds and Reynolds rating
8.4
Based on 46 frontline employees who took The Breakroom Quiz
88th of 244 rated software companies
Job description
Position Description
*This is a remote position*
*Shifts: Monday-Friday 8am-5pm EST, Monday- Friday 9am-6pm EST, Monday-Friday 2pm-11pm EST
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Responsibilities will include but are not limited to:
- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
- Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles
About Our Company:
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!
#LI-DNI
Requirements
At least 2-3 years in an IT Helpdesk/Desktop Support role required; IT certifications or technical education required; Knowledge and experience with Windows Active Directory domains required; Must be seasoned with ticketing systems; Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting; Familiarity with networking devices and troubleshooting switches, routers and firewalls; Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid holidays, vacation and sick days
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
*This is a remote position*
*Shifts: Monday-Friday 8am-5pm EST, Monday- Friday 9am-6pm EST, Monday-Friday 2pm-11pm EST
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution. As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Responsibilities will include but are not limited to:
- Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
- Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles
About Our Company:
Proton Dealership IT, an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country. Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!
#LI-DNI
Requirements
At least 2-3 years in an IT Helpdesk/Desktop Support role required; IT certifications or technical education required; Knowledge and experience with Windows Active Directory domains required; Must be seasoned with ticketing systems; Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting; Familiarity with networking devices and troubleshooting switches, routers and firewalls; Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013
Benefits
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid holidays, vacation and sick days
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
What Reynolds and Reynolds employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Reynolds and Reynolds
Sourced by ZipRecruiter
Reynolds and Reynolds develops and supports software for automotive retailers. We feature the industry’s only Retail Management System. This platform gives dealers a choice in dealership management systems (DMS) — ERA-IGNITE or POWER — along with retailing tools built to work together to streamline dealership operations and to improve customer satisfaction with the dealership. We also manufacture and distribute business forms and promotional items. Our products help dealers reduce compliance risk, brand their dealership, increase efficiency, and simplify administrative processes. Our associates are the key to our success. We wouldn’t be the leader in the automotive industry without them. We foster an environment that allows associates to grow professionally through engaging work and promotion from within.
Industry
Computer and computer peripheral equipment and software wholesalers
Company size
1,001 - 5,000 Employees
Headquarters location
Dayton, OH, US
Year founded
1866