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It Help Desk Jobs in Oak Ridge, TN (NOW HIRING)

Techmer

Sr IT Service Desk Technician

Clinton, TN · On-site

$100K - $125K/yr

Clinton, Tennessee, United States Salary Pay Range $100,000-125,000 Position Summary Techmer PM is seeking a Senior IT Service Desk Engineer to provide exceptional technical support while helping ...

Techmer

Sr IT Service Desk Technician

Clinton, TN · On-site

$100K - $125K/yr

Clinton, Tennessee, United States Salary Pay Range $100,000-125,000 Position Summary Techmer PM is seeking a Senior IT Service Desk Engineer to provide exceptional technical support while helping ...

TEKsystems

Helpdesk Support Technician

Powell, TN

$20 - $25/hr

Description We are seeking a helpdesk support tech to records customer and problem information into ... Skills Help desk support, Help desk, Support, Troubleshooting, Service desk, Active directory ...

TEKsystems

Helpdesk Support Technician

Powell, TN

$20 - $25/hr

Description We are seeking a helpdesk support tech to records customer and problem information into ... Skills Help desk support, Help desk, Support, Troubleshooting, Service desk, Active directory ...

U.S. Navy

IT Support Specialist

Friendsville, TN

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Loudon, TN

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Wartburg, TN

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Midtown, TN

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Kingston, TN

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Knoxville, TN

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

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Showing results 21-40

All JobsIt Help Desk JobsIt Help Desk Jobs in Oak Ridge, TN

It Help Desk information

See Oak Ridge, TN salary details

$12

$22

$32

How much do it help desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for it help desk in Oak Ridge, TN is $22.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $24.81 per hour, depending on experience, location, and employer.

What skills are needed for an IT Help Desk?

An IT Help Desk technician needs strong technical skills in troubleshooting hardware, software, and network issues, along with good communication and customer service abilities. Knowledge of operating systems, common software applications, and remote support tools is essential, and certifications like CompTIA A+ can enhance job prospects.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is an IT Help Desk a good career?

An IT Help Desk role is a solid entry-level position in the technology field, offering opportunities to develop technical skills, customer service experience, and certifications like CompTIA A+. It can lead to advanced roles such as network administrator or IT manager, making it a viable career path for those interested in technology support and troubleshooting.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.
What are the most commonly searched types of It Help Desk jobs in Oak Ridge, TN? The most popular types of It Help Desk jobs in Oak Ridge, TN are:
What are popular job titles related to It Help Desk jobs in Oak Ridge, TN? For It Help Desk jobs in Oak Ridge, TN, the most frequently searched job titles are:
What job categories do people searching It Help Desk jobs in Oak Ridge, TN look for? The top searched job categories for It Help Desk jobs in Oak Ridge, TN are:
What cities near Oak Ridge, TN are hiring for It Help Desk jobs? Cities near Oak Ridge, TN with the most It Help Desk job openings:
It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,037 per year, or $22.1 per hour.

Sr IT Service Desk Technician

Techmer

Clinton, TN • On-site

$100K - $125K/yr

Full-time

Posted 17 days ago

Job description

We are Techmer PM - the world's foremost materials design firm, creating custom polymers that make up essential products. Through our long-standing partnerships with processors, original equipment manufacturers, and product designers, we've worked for decades to tackle manufacturing and business challenges through sustainable, future-minded solutions.
Senior IT Service Desk Engineer
Company: Techmer PM
Location: Clinton, Tennessee, United States
Salary Pay Range $100,000-125,000
Position Summary
Techmer PM is seeking a Senior IT Service Desk Engineer to provide exceptional technical support while helping drive continuous improvement across our end-user technology environment.
This role combines hands-on technical support with ownership of service desk processes, employee onboarding, business applications, endpoint management, automation, reporting, and security-related initiatives. The successful candidate will serve as a primary escalation point for many technology issues, providing Tier 1 and Tier 2 support while coordinating with ERP and infrastructure support teams when additional expertise is required.
The ideal candidate is a customer-focused technology professional who enjoys solving problems, improving processes, supporting employee success, leveraging automation, and building strong relationships throughout the organization.
Technology Environment
  • Microsoft 365
  • Microsoft Intune
  • Microsoft Entra ID
  • Dynamics 365
  • Windows Endpoints
  • Remedy Service Management
  • PowerShell and Automation Tools
  • LAN/WAN Networking Technologies

Key Responsibilities
  • Provide Tier 1 and Tier 2 support for end-user computing technologies, business applications, and collaboration platforms.
  • Serve as a primary escalation point for complex technical issues and coordinate with ERP and infrastructure support teams when necessary.
  • Respond to support requests via phone, email, ticketing systems, and in-person interactions.
  • Install, configure, maintain, and troubleshoot computer hardware, software, and peripheral devices.
  • Troubleshoot and resolve issues related to Microsoft 365, Dynamics 365, endpoint devices, and other business-critical applications.
  • Develop and maintain automation solutions using scripting tools to improve efficiency and reduce manual effort.
  • Support endpoint management activities, including provisioning, deployment, configuration, and lifecycle management.
  • Coordinate technology onboarding activities for new employees, including device provisioning, account setup, application access, and end-user orientation.
  • Partner with Human Resources and business leaders to ensure new employees have the technology tools and access required for a successful start.
  • Assist with network troubleshooting involving LAN, WAN, wireless connectivity, and associated technologies.
  • Create and maintain technical documentation, knowledge base articles, and self-service resources.
  • Create and deliver user training sessions, technical documentation, and knowledge base content to improve technology adoption and user self-sufficiency.
  • Provide ongoing coaching and guidance to end users on Microsoft 365, business applications, and workplace technologies.
  • Generate and analyze service desk metrics to identify trends and drive continuous improvement.
  • Maintain hardware and software inventory records and reporting.
  • Administer and improve service desk workflows, reporting, and ticketing system configurations.
  • Support information technology security, compliance, and auditing initiatives.
  • Collaborate with external partners and service providers to ensure reliable infrastructure and security services.
  • Follow up with users to ensure timely resolution and a positive service experience.

Required Qualifications
  • Minimum of 5 years of experience in an IT support, service desk, or technical support role.
  • Experience administering or supporting Microsoft 365 environments.
  • Experience supporting or configuring service desk/ticketing platforms.
  • Experience with endpoint management tools such as Microsoft Intune.
  • Proficiency with automation and scripting.
  • Working knowledge of Windows operating systems, computer hardware, and networking fundamentals.
  • Strong analytical and troubleshooting skills.
  • Excellent verbal and written communication skills.
  • Demonstrated ability to prioritize work and manage multiple tasks in a fast-paced environment.
  • Commitment to delivering excellent customer service.

Preferred Qualifications
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Experience supporting enterprise business applications.
  • Experience supporting employee onboarding, technology provisioning, and end-user training programs.
  • Experience creating technical documentation and knowledge management resources.
  • Experience working in a manufacturing or industrial environment.

Why Join Techmer PM?
At Techmer PM, technology plays a critical role in supporting innovation, operational excellence, and employee productivity. This position offers the opportunity to work with modern technologies while making a meaningful impact across the organization.
You'll be part of a collaborative team that values continuous improvement, professional growth, and strong partnerships throughout the business.
Core Values
The ideal candidate will align with Techmer PM's core values:
Teamwork-Based Safety
We believe a safe work environment is created through shared responsibility, communication, and teamwork.
Inclusive Culture
We foster an environment where every individual feels valued, respected, and empowered to contribute.
Honesty and Integrity
We conduct business with the highest standards of professionalism, ethics, and accountability.
Relationships Matter
We believe strong relationships are the foundation of long-term success.
Curiosity and Ambition
We encourage continuous learning, innovation, and a drive for excellence.
Quality in Everything We Do
We are committed to delivering quality in our products, services, and interactions.
Environmental and Industry Stewardship
We are dedicated to responsible environmental practices and positive contributions to our industry.
Equal Opportunity Employer
Techmer PM is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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