ZipRecruiter

Log In

2

Remote It Help Desk Jobs in Oak Ridge, TN (NOW HIRING)

micro1 AI

Senior Counsel - Remote

Knoxville, TN · Remote

$140 - $400/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... a collaborative, technology-driven environment. Scope of Work * Conduct comprehensive legal ...

micro1 AI

Senior Legal Consultant - Remote

Knoxville, TN · Remote

$140 - $400/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... a collaborative, technology-driven environment. Scope of Work * Conduct comprehensive legal ...

Promoted2

Remote Insurance Agent

Knoxville, TN · Remote

$60K - $110K/yr

Role Overview Remote Insurance Sales Agent - meet virtually with pre-qualified leads who requested information. Educate clients, present tailored solutions, and help families secure their futures ...

Talkiatry

Psychiatrist (Remote)

Knoxville, TN · Remote

$325K - $375K/yr

Technology package provided What we're looking for: * Board-certified or board-eligible ... For more information on E-Verify, please visit the following: EVerify Participation & IER Right to ...

next page

Showing results 1-20

All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Oak Ridge, TN

Remote It Help Desk information

See Oak Ridge, TN salary details

$12

$22

$32

How much do remote it help desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote it help desk in Oak Ridge, TN is $22.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $24.81 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.
What are popular job titles related to Remote It Help Desk jobs in Oak Ridge, TN? For Remote It Help Desk jobs in Oak Ridge, TN, the most frequently searched job titles are:
What job categories do people searching Remote It Help Desk jobs in Oak Ridge, TN look for? The top searched job categories for Remote It Help Desk jobs in Oak Ridge, TN are:
What cities near Oak Ridge, TN are hiring for Remote It Help Desk jobs? Cities near Oak Ridge, TN with the most Remote It Help Desk job openings:
Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 92% Full Time, 6% Temporary, and 2% Contract. Highlights an 100% Remote job distribution, with an average salary of $46,037 per year, or $22.1 per hour.

IT Systems Administrator

Science Applications International Corporation

Oak Ridge, TN • On-site, Remote

Full-time

Re-posted 7 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

78th of 223 rated it services

Job description


SAIC is hiring for a Systems Administrator in Anaheim, CA. This is a hybrid role.
Role and responsibilities:
  • The Systems Administrator is responsible for the administration, maintenance, monitoring, and optimization of enterprise systems, servers, backup infrastructure, and operational platforms to ensure system availability, performance, security, and data integrity.
  • This role provides day-to-day systems administration support for backup and recovery environments, ERP and business systems, datacenter assets, and infrastructure operations.
  • Ensures reliable system performance through proactive monitoring, backup validation, operational support, process improvement, and adherence to IT policies, security requirements, and service delivery standards.
  • Performs high-level, day-to-day operational maintenance, support, and upgrades for Veeam Backup and Replication, Schedules server and workstation backups and maintains the backups in accordance with established IT policies and procedures and retention scheduled.
  • Continually monitors production schedules for Server backups, billing document submittals, ERP system, and payroll/HR reporting bi-weekly reporting to achieve optimum performance levels.
  • Ensures workstation/server backup integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities.
  • Conducts hardware and software audits of Datacenter assets in monitoring tools and asset databases to ensure compliance with established standards, policies, and configuration guidelines.
  • Reviews and implements new standards, policies and procedures to align with changing environment.
  • Works closely with Network and Systems Analysts to help manage IMAC functions when the systems are implemented.

Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field with a minimum of 4 years of relevant systems administration or related technical experience; OR In lieu of a degree, a minimum of 6 years of systems administration or closely related technical experience supporting enterprise infrastructure, servers, applications, or IT operations.
  • Linux administration of RedHat Enterprise Linux and Oracle Linux experience is required
  • Ability to train in the management of Veeam Backup & Replication and Veeam Recovery Orchestration.
  • Experience with Microsoft Windows Server Administration.
  • Must be able to pass a drug screen.

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

What SAIC employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply