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Remote It Help Desk Jobs in Oak Ridge, TN (NOW HIRING)

Pomeroy

AI Developer

Knoxville, TN · Remote

Director, Global IT Service Desk & Quality & Performance Management Location: Flexible / Remote with global collaboration Role Overview We are looking for a hands-on AI developer to support the ...

micro1 AI

Technology Transactions Counsel

Knoxville, TN · On-site +1

$350K - $410K/hr

Remote (opportunity to work from our SF office) The Role We are looking for a high-potential ... Help shape scalable legal processes as the company and its commercial relationships grow in ...

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Remote It Help Desk information

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How much do remote it help desk jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote it help desk in Oak Ridge, TN is $22.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $24.81 per hour, depending on experience, location, and employer.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are popular job titles related to Remote It Help Desk jobs in Oak Ridge, TN?

For Remote It Help Desk jobs in Oak Ridge, TN, the most frequently searched job titles are:

What job categories do people searching Remote It Help Desk jobs in Oak Ridge, TN look for?

The top searched job categories for Remote It Help Desk jobs in Oak Ridge, TN are:

What cities near Oak Ridge, TN are hiring for Remote It Help Desk jobs?

Cities near Oak Ridge, TN with the most Remote It Help Desk job openings:

Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 100% Remote job distribution, with an average salary of $46,037 per year, or $22.1 per hour.

IT Project Manager- Software & Cloud Engineering

Cadre5

Knoxville, TN • On-site, Remote

$87K - $103K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

IT Project Manager – Software amp; Cloud Engineering
Founded in 1999 in the beautiful Smoky Mountains of East Tennessee, Cadre5 provides innovative technical solutions to our customers locally and nationally. Our Cadre5 Lab Partners division has partnered with the Computing and Computational Sciences Directorate (CCSD) at Oak Ridge National Laboratory (ORNL) to provide an IT Project Manager supporting the American Science Cloud (AmSC) initiative.
ORNL delivers scientific discoveries and technical breakthroughs needed to realize solutions in energy, national security, and advanced scientific research while providing economic benefit to the nation. The American Science Cloud (AmSC) is a Department of Energy initiative focused on building a secure, integrated scientific computing ecosystem connecting cloud resources, AI platforms, scientific data services, and research infrastructure across the national laboratory complex.
This is a full-time position. The role is primarily remote with occasional travel to Oak Ridge, Tennessee, as needed for meetings, planning sessions, and stakeholder engagements.
**Please note: The first step in the interview process requires candidates to join a Microsoft Teams meeting with the video turned on.**
Why Cadre5?
  • Working with highly talented team members
  • Paid over-time
  • 3 weeks' vacation
  • Excellent medical insurance
Major Duties/Responsibilities
The successful applicant will manage a portfolio of projects supporting the design, implementation, and operational delivery of the American Science Cloud platform and related cloud, platform engineering, software development, infrastructure, AI, and scientific computing initiatives. The role will support Agile and Scrum-based delivery teams working across hybrid cloud and on-premises environments while coordinating efforts among multiple national laboratories, technical teams, and stakeholders.
The position will interact directly with ORNL leadership, project sponsors, technical leads, software developers, platform engineers, cloud architects, cybersecurity personnel, researchers, scientists, and external partners across the Department of Energy ecosystem.
Specific responsibilities include, but are not limited to:
  • Planning and Execution – Develop and maintain project plans, roadmaps, sprint plans, release schedules, resource plans, and project reporting for multiple concurrent initiatives.
  • Agile Leadership – Serve as Scrum Master and Agile project leader for software development, cloud, platform engineering, and infrastructure teams. Facilitate sprint planning, backlog refinement, standups, reviews, retrospectives, and release planning activities.
  • Software Development Project Leadership – Lead and coordinate software development initiatives supporting the American Science Cloud and related scientific computing programs. Partner closely with software engineers, platform engineers, cloud architects, scientists, and researchers to prioritize and deliver software capabilities supporting advanced scientific research and AI-enabled discovery.
  • Cross-Functional Collaboration – Facilitate communication and alignment between technical development teams, scientific stakeholders, researchers, and leadership to ensure software development efforts meet program objectives, technical requirements, and user needs.
  • Stakeholder Management – Communicate project status, risks, issues, dependencies, and accomplishments to project sponsors, ORNL leadership, technical staff, and external partners.
  • Risk and Issue Management – Identify, assess, and manage project risks and issues while developing mitigation strategies and corrective actions.
  • Resource and Budget Management – Assist with project budgeting, forecasting, staffing plans, and resource allocation activities.
  • Reporting and Metrics – Prepare dashboards, executive briefings, status reports, and presentations that communicate project health, delivery progress, and program outcomes.
Basic Requirements
  • Bachelor’s degree in Computer Science, Information Systems, Business Management, Engineering, or a related discipline.
  • Five or more years of project management experience, including experience leading Agile technology projects.
  • Demonstrated experience managing software development, cloud, infrastructure, platform engineering, DevOps, or scientific computing initiatives.
  • Strong understanding of Agile methodologies, project planning, budgeting, scheduling, stakeholder management, communications, risk management, and project reporting.
  • Strong written and verbal communication skills.
  • Ability to obtain and maintain a DOE Q Clearance.
Preferred Qualifications
  • Prior experience as a software developer, software engineer, systems engineer, platform engineer, or related technical engineering role.
  • Five or more years of experience managing software development, platform engineering, infrastructure, or technology-focused projects.
  • Experience managing Agile software development teams utilizing Scrum, Kanban, SAFe, or similar methodologies in cloud, hybrid cloud, or platform engineering environments.
  • Experience working with scientists, researchers, research computing organizations, national laboratories, universities, or other research-focused environments is highly desirable.
  • PMP, PMI-ACP, Certified Scrum Master (CSM), SAFe Agilist, SAFe Scrum Master, or equivalent certification.
  • Experience supporting Kubernetes, cloud-native technologies, Infrastructure-as-Code, DevOps initiatives, hybrid cloud environments, HPC, AI/ML platforms, or scientific computing programs.
  • Experience with Microsoft Project, Jira, Confluence, Azure DevOps, ServiceNow, and related project management tools.
Benefits
Cadre5 offers competitive compensation and benefits, including medical, dental, vision, 401(k) matching, paid time off, and company holidays.
Cadre5 logo

About Cadre5

Sourced by ZipRecruiter

Industry

Software development

Company size

11 - 50 Employees

Headquarters location

Knoxville, TN, US

Year founded

1999

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