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It Help Desk Jobs in Oak Ridge, TN (NOW HIRING)

Stand Out For Good

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

... IT tools, and communication platforms (phone/chat/email). • CompTIA A+ certification or ability to earn certification within 1 year of employment preferred. • Associate degree in technology ...

Stand Out for Good, Inc

Help Desk Analyst

Knoxville, TN

$19.50 - $26.75/hr

The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Proficiency with ticketing systems, IT tools, and communication platforms (phone/chat/email)

Altar'd State

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

... information on IT products or services • Follow up and update Guest on status of issues • ... degree in a technology focused area • 1-2 years in a customer service focused role Company

Ms Technology, Inc

IT Administrator

Oak Ridge, TN · On-site

Ensure timely resolution of help desk requests and technology-related issues. * Lead IT projects including infrastructure upgrades, cloud migrations, software implementations, and cybersecurity ...

New

MS Technology, Inc.

IT Administrator

Oak Ridge, TN · On-site

Ensure timely resolution of help desk requests and technology-related issues. * Lead IT projects including infrastructure upgrades, cloud migrations, software implementations, and cybersecurity ...

New

Merge IT

Help Desk Analyst - Maryville, TN

Maryville, TN · On-site

$16.75 - $23/hr

... troubleshooting information. • Log and document all work in applicable ticketing system ... Company : Merge IT offers transformative staffing solutions, technology, digital and business ...

TEKsystems

Helpdesk Support Technician

Powell, TN

$20 - $25/hr

About the Role We are seeking a customer-focused Help Desk Support Technician to join our IT team. In this role, you will provide technical support to employees both onsite and remotely, ensuring ...

TEKsystems

Helpdesk Support Technician

Powell, TN

$20 - $25/hr

About the Role We are seeking a customer-focused Help Desk Support Technician to join our IT team. In this role, you will provide technical support to employees both onsite and remotely, ensuring ...

StatCare, LLC

IT Assistant

Knoxville, TN · On-site

$14.75 - $20.25/hr

Proven experience as IT Technician or Help Desk associate. * Excellent diagnostic and problem-solving skills * Excellent communication ability * Outstanding organizational and time-management skills

Weigel Stores, Inc.

IT Technician

Powell, TN

The IT Technician works closely with the IT Operations Manager and the IT Helpdesk Coordinator to deliver excellent customer service and maintain operational efficiency.Essential Duties and ...

Techmer

Sr IT Service Desk Technician

Clinton, TN · On-site

$100K - $125K/yr

Clinton, Tennessee, United States Salary Pay Range $100,000-125,000 Position Summary Techmer PM is seeking a Senior IT Service Desk Engineer to provide exceptional technical support while helping ...

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All JobsIt Help Desk JobsIt Help Desk Jobs in Oak Ridge, TN

It Help Desk information

See Oak Ridge, TN salary details

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How much do it help desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for it help desk in Oak Ridge, TN is $22.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $24.81 per hour, depending on experience, location, and employer.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and using tools like ticketing systems. They offer valuable experience in customer service, technical skills, and understanding IT environments, making them a good starting point for a career in IT.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What are the most commonly searched types of It Help Desk jobs in Oak Ridge, TN?

The most popular types of It Help Desk jobs in Oak Ridge, TN are:

What are popular job titles related to It Help Desk jobs in Oak Ridge, TN?

For It Help Desk jobs in Oak Ridge, TN, the most frequently searched job titles are:

What job categories do people searching It Help Desk jobs in Oak Ridge, TN look for?

The top searched job categories for It Help Desk jobs in Oak Ridge, TN are:

What cities near Oak Ridge, TN are hiring for It Help Desk jobs?

Cities near Oak Ridge, TN with the most It Help Desk job openings:

It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,037 per year, or $22.1 per hour.

Part-Time 5+ years Experienced IT Help Desk Contractor

CORPORATE POWER INC

Knoxville, TN • On-site

$30 - $35/hr

Contractor

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

We are seeking a Part-Time Experienced Level II IT Help Desk Contractor to join our team!

You will provide Level II end-user technical support for user desktops, laptops, smartphones, and remote access as well as initial response for servers and network devices, and will work with our IT staff located in New York. You will visit the client 1 day every other week for help desk support, plus work on IT projects and be able to respond in case of IT emergencies.

You must have at least a Bachelor’s Degree and five years of IT experience, strong communication skills, and be able to commute to clients in Knoxville, TN, and surrounding areas.

Responsibilities:

The following reflects management's definition of some of the essential functions for this position but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this position at any time for any reason.

• Provide first and second level help desk support

• Perform routine preventative maintenance.

• Document all technical procedures and create/update user guides.

• Install software and equipment at client locations.

• Perform software and hardware upgrades and roll-outs.

• Communicate directly with clients, other technicians, and project leaders regarding projects, issues, and follow-ups.

• Promptly enter troubleshooting calls and tickets into the help desk system every day.

• Perform other duties, including special projects as assigned by project leaders.

Qualifications:

• Five years in the IT field

• Ability to prioritize and multitask.

• Deadline and detail-oriented.

• Strong troubleshooting and critical thinking skills.

• Experienced with advanced technical support procedures for installing, configuring, and troubleshooting Microsoft Windows 7/8/10, Microsoft Office, Adobe Reader, browsers, and standard business applications and/or replacing equipment at client locations.

• Basic knowledge of Windows server and networking are required.

• Must be able to lift and move upto 20 lbs. of equipment without assistance.

• Ability to build rapport with clients

• Strong troubleshooting and critical thinking skills

• Positive and professional demeanor

Company Description

We are a Microsoft-certified IT consulting and managed service provider for small and mid-sized organizations based in the greater New York City area. Many of our clients have multiple locations around the country and the world. We look for people who have experience deploying and managing enterprise IT solutions with standard business processes as part of a team, and offer opportunities to continue to expand and build upon their business and technical skills. Our target customers deploy enterprise solutions with a mix of cloud-based and on-site systems.

We offer a competitive compensation package based on experience and challenging technical opportunities. For full-time employees in New York City, our employee benefit package includes Medical, Dental/Vision, transit benefits, 401-K Plan, and paid vacation, holiday and sick days.