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It Help Desk Jobs in Oak Ridge, TN (NOW HIRING)

First Horizon

IT Help Desk Tech

Maryville, TN · On-site

... IT team members and vendor partners * Experience working in an inbound help desk environment to include knowledge of responsibilities, processes, and procedures. * Excellent verbal and written ...

First Horizon Bank

IT Help Desk Tech

Maryville, TN

... IT team members and vendor partners * Experience working in an inbound help desk environment to include knowledge of responsibilities, processes, and procedures. * Excellent verbal and written ...

First Horizon Bank

IT Help Desk Tech

Maryville, TN

... IT team members and vendor partners * Experience working in an inbound help desk environment to include knowledge of responsibilities, processes, and procedures. * Excellent verbal and written ...

PYA P C

IT Help Desk Technician

Knoxville, TN · On-site

PYA is seeking an IT Technician to join its high-performing and privately-owned firm with a dynamic ... PYA is committed to helping clients achieve their goals through innovative solutions and ...

New

StaffSource, LLC

Be Seen First

IT Helpdesk Analyst

Knoxville, TN · On-site

$21 - $23/hr

We are seeking a proactive Help Desk Analyst to join our IT team. In this role, you will be the first line of support for employees, ensuring their technical issues are resolved quickly and ...

Stand Out for Good, Inc

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Proficiency with ticketing systems, IT tools, and communication platforms (phone/chat/email)

Stand Out For Good

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

... IT tools, and communication platforms (phone/chat/email). • CompTIA A+ certification or ability to earn certification within 1 year of employment preferred. • Associate degree in technology ...

Altar'd State

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Help Desk Analyst serves as the primary point of contact for technical and operational support ... Preferred : • Proficiency with ticketing systems, IT tools, and communication platforms (phone ...

Altar'd State

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

... information on IT products or services • Follow up and update Guest on status of issues • ... degree in a technology focused area • 1-2 years in a customer service focused role Company

Weigel Stores, Inc.

IT Technician

Powell, TN

The IT Technician works closely with the IT Operations Manager and the IT Helpdesk Coordinator to deliver excellent customer service and maintain operational efficiency.Essential Duties and ...

Weigel's

IT Technician

Powell, TN · On-site

The IT Technician works closely with the IT Operations Manager and the IT Helpdesk Coordinator to deliver excellent customer service and maintain operational efficiency. Essential Duties and ...

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Showing results 1-20

All JobsIt Help Desk JobsIt Help Desk Jobs in Oak Ridge, TN

It Help Desk information

See Oak Ridge, TN salary details

$12

$22

$32

How much do it help desk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for it help desk in Oak Ridge, TN is $22.13, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $24.81 per hour, depending on experience, location, and employer.

What skills are needed for an IT Help Desk?

An IT Help Desk technician needs strong technical skills in troubleshooting hardware, software, and network issues, along with good communication and customer service abilities. Knowledge of operating systems, common software applications, and remote support tools is essential, and certifications like CompTIA A+ can enhance job prospects.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is an IT Help Desk a good career?

An IT Help Desk role is a solid entry-level position in the technology field, offering opportunities to develop technical skills, customer service experience, and certifications like CompTIA A+. It can lead to advanced roles such as network administrator or IT manager, making it a viable career path for those interested in technology support and troubleshooting.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.
What are the most commonly searched types of It Help Desk jobs in Oak Ridge, TN? The most popular types of It Help Desk jobs in Oak Ridge, TN are:
What are popular job titles related to It Help Desk jobs in Oak Ridge, TN? For It Help Desk jobs in Oak Ridge, TN, the most frequently searched job titles are:
What job categories do people searching It Help Desk jobs in Oak Ridge, TN look for? The top searched job categories for It Help Desk jobs in Oak Ridge, TN are:
What cities near Oak Ridge, TN are hiring for It Help Desk jobs? Cities near Oak Ridge, TN with the most It Help Desk job openings:
It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Oak Ridge, TN as of August 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,037 per year, or $22.1 per hour.

IT Help Desk Tech

First Horizon

Maryville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 27 days ago

First Horizon Bank rating

8.3

Company rating: 8.3 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

39th of 170 rated banks

Job description

No Sponsorship will be provided for this role.
Location: On Site at location listed in posting
Weekly Schedule: Monday- Friday, 9am-5pm
The Level 1 Help Desk Technician is responsible for providing technical support for First Horizon Bank employees who rely on technology to be the best at serving our customers.
Technicians will perform the essential tasks listed below:
  • Provide support for technology issues, including personal computers, printers and multi-functional devices, application support, software installs, password and access support, backup file restorations, email issues, internet access, and wireless device support as well as support for applications that are specific to the financial industry.
  • Provide support identified above through various channels, including Remote Desktop Management systems, Active Directory, Microsoft SCCM, CA ITCM, etc.
  • Provide accurate and complete description of the issue, inquiry or request in call record or incident management tracking application.
  • Follow step-by-step problem solving instructions prescribed in application run books, as well as perform necessary research for undocumented solutions as required.
  • Determine when field support is necessary and dispatch appropriate vendors.
  • Contribute to internal knowledge base, according to normal support triage, research and documentation.
  • Level 1 technicians escalate issues as necessary to Level 2 technicians.

Job Requirements (Knowledge, Skills and Abilities):
  • Good foundation of technical Knowledge and experience in troubleshooting a wide variety of PC hardware and software issues, is required.
  • Other areas of knowledge such as networking, database, server/client relationships is a plus.
  • Requires excellent customer service skills, analytical skills, sound judgment, and the ability to work effectively with end users, and IT team members and vendor partners
  • Experience working in an inbound help desk environment to include knowledge of responsibilities, processes, and procedures.
  • Excellent verbal and written communications skills
  • Excellent interpersonal and professional interaction skills
  • Self-motivated and directed, capable of independent decision making and prioritization of tasks
  • Knowledge of ServiceNow a plus
  • Minimum of 1 year in a similar job function required
  • Degree in IT related field or technical certifications a plus

Environment:
  • Work in performed in an office environment
  • Travel is rare but may be required as needed (less than 10%)
  • After hours availability required as needed for all helpdesk staff

About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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