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It Help Desk Manager Jobs in Florida (NOW HIRING)

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

Provide fast and friendly tech support to end-users, IT managers, and C-level executives * Typical Week: 85% help desk, 10% server/network support, 5% training/meetings You are a great IT Help Desk ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL

$37K - $50K/yr

Provide fast and friendly tech support to end-users, IT managers, and C-level executives * Typical Week: 85% help desk, 10% server/network support, 5% training/meetings You are a great IT Help Desk ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

Provide fast and friendly tech support to end-users, IT managers, and C-level executives * Typical Week: 85% help desk, 10% server/network support, 5% training/meetings You are a great IT Help Desk ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... Microsoft O365 management and migrations. * Windows 10 or 11 Desktop OS support. WORK ENVIRONMENT:

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... Microsoft O365 management and migrations. * Windows 10 or 11 Desktop OS support. WORK ENVIRONMENT:

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... Microsoft O365 management and migrations. * Windows 10 or 11 Desktop OS support. WORK ENVIRONMENT:

Celsius

IT Help Desk Technician

Boca Raton, FL · On-site

IT Reporting to: SVP of IT, Security and Infrastructure Location: Onsite in Boca HQ Job Overview ... Responsibilities * Manage and resolve help desk tickets, provision or deprovision service ...

Revel Staffing

IT Help Desk Specialist

Tampa, FL · On-site

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...

Canopy A&D

IT Help Desk Specialist

Cape Canaveral, FL · On-site

$36 - $40/hr

Role Overview We are seeking a highly skilled IT Help Desk Specialist with a strong background in aerospace manufacturing IT environments and proven knowledge of CMMC (Cybersecurity Maturity Model ...

New

City Of Mount Dora

IT HELP DESK ASSISTANT

Mount Dora, FL · On-site

$18.65 - $23.64/hr

... Technology Department. This position functions as the main point of contact for the help desk ... Complete the required National Incident Management System (NIMS) training within 6 months of ...

Revel Staffing

IT Manager

Tampa, FL

$85K - $115K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

Revel Staffing

IT Manager

Fort Myers, FL · On-site

$85K - $115K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

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All JobsIt Help Desk JobsIt Help Desk Manager JobsIt Help Desk Manager Jobs in Florida

It Help Desk Manager information

See Florida salary details

$29.1K

$64.8K

$101.3K

How much do it help desk manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for it help desk manager in Florida is $64,812.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $79,200.00 per year, depending on experience, location, and employer.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in Florida?

The most popular types of It Help Desk jobs in Florida are:

What cities in Florida are hiring for It Help Desk Manager jobs?

Cities in Florida with the most It Help Desk Manager job openings:

It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $64,812 per year, or $31.2 per hour.

IT Help Desk Technician

iVenture Solutions

Jacksonville, FL • On-site

$37K - $50K/yr

Full-time

Life, Retirement, PTO

Re-posted 12 hours ago

Job description

IT Help Desk Technician
Department: Orion
Employment Type: Full Time
Location: Jacksonville, FL
Compensation: $37,000 - $50,000 / year
Description
Our Help Desk Technicians are the best of the best. Each day we have the privilege of putting smiles on the faces of hundreds of clients. Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear. The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid-sized businesses.
Please note: we are not a recruiter or placement service.
Position Overview
What you'll be doing as an IT Help Desk Technician:
  • Support Microsoft Windows desktop and server technologies
  • Consult with clients and offer guidance on technology use and best-practices
  • Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner
  • Communicate the need for escalation promptly if you are unable to resolve the issue
  • Provide fast and friendly tech support to end-users, IT managers, and C-level executives
  • Typical Week: 85% help desk, 10% server/network support, 5% training/meetings

You are a great IT Help Desk Technician candidate if you have.....
  • Bachelor's Degree, business related field preferred, or equivalent experience
  • Minimum of 1 year experience working in a 50+ user Windows desktop/server environment
  • Well-rounded Microsoft desktop technology experience and user support
  • Experience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols
  • Motivation and drive to develop yourself personally and professionally
  • Strong communication skills both verbal and written
  • Excellent customer service skills

Perks of working here as an IT Help Desk Technician:
  • WFH Flexibility
  • Focus on Work/Life Balance
  • We match 4% on your 401K
  • Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year
  • Comprehensive benefits package which includes paid life insurance and paid long term disability
  • Peerfit membership - providing free access to many local gyms and studios
  • Paid Maternity, Paternity and foster leave
  • Quarterly employee/family outings
  • Career Path road mapping
  • $200 spend in our iVenture Company Store on your anniversary year with us as well as upon joining our team
  • Real Culture initiatives and recognition, not just pizza parties
  • 360 degree feedback. You talk, we listen.
  • Mileage reimbursement
  • Super cool technology - virtual lab, paid certifications and training days
  • iVenture is rated by its employees as a "Great Place to Work" and has a strong culture and exceptional core values

Additional Information:
  • Valid driver's license and insurance with reliable transportation. This position requires infrequent local travel.
  • Smoking is prohibited at all client sites and iVenture offices

Apply