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It Help Desk Level 1 Jobs in Illinois (NOW HIRING)

RedMane Technology

IT Help Desk Technician

Chicago, IL · On-site

$45K - $65K/yr

IT Help Desk Technician - Chicago Company Description RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver software solutions for ...

RedMane Technology

IT Help Desk Technician

Chicago, IL · On-site

$45K - $65K/yr

IT Help Desk Technician - Chicago Company Description RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver software solutions for ...

United IT

IT Help Desk

Aurora, IL · On-site

IT Help Desk Location: Rockford, IL 61109 & Aurora, IL (Onsite) Key Responsibilities: Technical Support: * Respond to user inquiries via phone, email, or in-person. * Diagnose and resolve hardware ...

RedMane Technology

IT Help Desk Technician

Chicago, IL

$45K - $65K/yr

\n \n \n IT Help Desk Technician - Chicago \n \n Company Description \n RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver ...

RedMane Technology

IT Help Desk Technician

Chicago, IL

$45K - $65K/yr

\n \n \n IT Help Desk Technician - Chicago \n \n Company Description \n RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver ...

SourcePro Search

IT Help Desk Coordinator

Chicago, IL · On-site

The Information Technology Help Desk Coordinator is responsible for coordinating firm wide technology systems. As a member of the Firm's national technology team, the Information Systems coordinator ...

R.M. Chin & Associates

IT Help Desk Intern

Chicago, IL

$22/hr

IT Help Desk Intern (Part-time) Location: 550 West Jackson Street Salary: $22.00 per hour Hours ... M - F 20 - 24 hours per week Take your career to the next level with us! R.M. Chin amp; Associates ...

United Community Bank

IT Help Desk Technician

Auburn, IL · On-site

$17 - $21/hr

Ability to handle sensitive and confidential situations and comprehend the level of confidentiality ... Ability to manage and execute more than one task at a time * Ability to define problems, collect ...

Yaskawa Electric America

IT Help Desk Intern

Waukegan, IL

$14.25 - $19/hr

Yaskawa America, Inc. is currently looking for an IT Help Desk intern to work on the following projects at our Waukegan, IL location: * Provide phone and email support for users * Troubleshoot ...

Yaskawa

IT Help Desk Intern

Waukegan, IL · On-site

$14.25 - $19/hr

Yaskawa America, Inc. is currently looking for an IT Help Desk intern to work on the following projects at our Waukegan, IL location: * Provide phone and email support for users * Troubleshoot ...

Yaskawa Drives & Motion

IT Help Desk Intern

Waukegan, IL · On-site

$14.25 - $19/hr

Yaskawa America, Inc. is currently looking for an IT Help Desk intern to work on the following projects at our Waukegan, IL location: * Provide phone and email support for users * Troubleshoot ...

Middleground

IT Help Desk - L1

Westchester, IL · On-site

Job Duties: 1. Answering all phone calls coming into the Middleground office 2. Triaging and ... 4. Help Desk L1 duties including support on Microsoft, Dell, Lenovo, HP, and other various ...

DEX Imaging

IT Help Desk Tier 1

Chicago, IL

Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices. We are looking for an IT Tier 1 Helpdesk Agent to act as point of ...

DEX Imaging

IT Help Desk Tier 1

Chicago, IL

Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices. We are looking for an IT Tier 1 Helpdesk Agent to act as point of ...

Next Play Jobs

IT Help Desk Support

Libertyville, IL · On-site

$65K - $75K/yr

Provide day-to-day IT support for end users across multiple locations * Manage and resolve help desk tickets in a timely manner * Support and maintain tools such as Google Workspace, Freshservice ...

New

Utilitra

IT Helpdesk Technician I

Edwardsville, IL

$50K - $60K/yr

Job Title: IT Help Desk Technician I Status: Full-time/Exempt Reports to: Senior IT Manager Work ... Career level and compensation depends on applicants credentials. At Utilitra, base salary is one ...

Utilitra

IT Helpdesk Technician I

Edwardsville, IL · On-site

$50K - $60K/yr

Job Title: IT Help Desk Technician I Status: Full-time/Exempt Reports to: Senior IT Manager Work ... Career level and compensation depends on applicants credentials. At Utilitra, base salary is one ...

Utilitra

IT Helpdesk Technician I

Edwardsville, IL · On-site

$50K - $60K/yr

Job Title: IT Help Desk Technician I Status: Full-time/Exempt Reports to: Senior IT Manager Work ... Career level and compensation depends on applicants credentials. At Utilitra, base salary is one ...

DEX Imaging

IT Help Desk Tier 1

Chicago, IL · On-site

Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices. We are looking for an IT Tier 1 Helpdesk Agent to act as point of ...

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It Help Desk Level 1 information

See Illinois salary details

$12

$22

$32

How much do it help desk level 1 jobs pay per hour?

As of May 28, 2026, the average hourly pay for it help desk level 1 in Illinois is $22.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.14 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Level 1 technician, and why are they important?

To thrive as an IT Help Desk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, basic networking, and troubleshooting, typically supported by a high school diploma or associate degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ are commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues. These skills and qualifications ensure timely resolution of user problems and support the smooth operation of IT services.

What are some common challenges faced by IT Help Desk Level 1 technicians, and how can they be addressed?

IT Help Desk Level 1 technicians often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it’s important to develop strong problem-solving and communication skills, stay organized with ticket management tools, and utilize internal knowledge bases or escalate issues when needed. Collaborating closely with senior technicians and participating in ongoing training can also help Level 1 technicians efficiently resolve issues and grow in their roles.

What are IT Help Desk Level 1 technicians?

IT Help Desk Level 1 technicians are entry-level support staff who serve as the first point of contact for users experiencing technical issues. They handle basic troubleshooting for hardware, software, network, and account problems, often using scripts or standard procedures. Their main responsibilities include logging incidents, resolving simple issues, and escalating more complex problems to higher-level support teams. Level 1 technicians play a key role in ensuring smooth IT operations and customer satisfaction.

What is the difference between It Help Desk Level 1 vs It Support Technician?

AspectIt Help Desk Level 1It Support Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Network+ (often preferred)
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, or remote support
ResponsibilitiesBasic troubleshooting, password resets, hardware/software setupAdvanced troubleshooting, network issues, hardware repairs
Industry UsageCommon entry-level role across industriesSimilar, often overlapping with Help Desk roles

Both roles involve technical support, but It Help Desk Level 1 typically focuses on initial troubleshooting and basic issues, while It Support Technicians handle more complex problems and hardware repairs. The roles often overlap, but Level 1 is usually the first point of contact for users.

What are popular job titles related to It Help Desk Level 1 jobs in Illinois? For It Help Desk Level 1 jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching It Help Desk Level 1 jobs in Illinois look for? The top searched job categories for It Help Desk Level 1 jobs in Illinois are:
It Help Desk Level 1 jobs near you
Infographic showing various It Help Desk Level 1 job openings in Illinois as of May 2026, with employment types broken down into 92% Full Time, 7% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $46,662 per year, or $22.4 per hour.
IT Help Desk Technician

IT Help Desk Technician

RedMane Technology

Chicago, IL • On-site

$45K - $65K/yr

Other

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Job Description
IT Help Desk Technician - Chicago
Company Description
RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver software solutions for our clients throughout the United States and Canada by means of building new applications, implementing cloud and packaged systems, and/or modernizing legacy systems.
RedMane has earned an exemplary service reputation that prioritizes a highly collaborative culture. Our primary objective is to ensure the solutions we design and implement meet or exceed the needs of our clients for their mission critical systems.
The diverse and passionate teams within RedMane address complex, real world challenges. Technology is just our tool.
The Role
RedMane has a full-time opportunity for an IT Help Desk Technician based in our Chicago Office. As an IT Help Desk Technician, you will be part the team supporting technology for all RedMane staff and offices. You will help improve end user's productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities. You will be responsible for hardware break/fix support, account management tasks, system deployments, and inventory management.
Skills & Role Requirements
The nature of this support role requires daily/onsite office presence in our Chicago Headquarters just east of O'Hare/Rosemont in Chicago.
The IT Help Desk Technician will need to have:
  • Bachelor's degree in Information Technology, Computer Science, Computer Information Systems, or Network Administration
  • A professional demeanor and strong customer service/consulting/training skills
  • Strong problem solving and critical thinking skills
  • Strong written and verbal communication skills
  • Experience in troubleshooting/repairing laptop hardware
  • Experience in troubleshooting Windows 11
  • Experience with Microsoft Office Applications (Including Outlook, Teams, OneDrive, and SharePoint)
  • Experience administering Microsoft 365 / Entra and SharePoint preferred
  • Self-motivated with the ability to work independently with minimal supervision
All professionals at RedMane are expected to possess these skills:
  • A strong ethical foundation, capable of thriving in an environment and culture where honesty, integrity, and accountability are core values.
  • A collaborative spirit, a team orientation, and a willingness and desire to contribute to the success of others.
We Offer You
RedMane has an environment that offers challenging and interesting work. A place where you can have fun and express your talent and creativity. You will be working side by side with like-minded peers in a non-bureaucratic environment where sharing knowledge is the norm. Everyone at RedMane shares a passion for making a real difference for individuals, communities, and the world.
Additionally, we believe you should have fun and enjoy growing your career; we provide a supportive and empowering environment to make it happen. RedMane is very proud to offer employees professional and personal perks that include:
  • Market-based compensation with a full range of benefits including medical, dental, vision, 401(k), short and long-term disability insurance, etc.
  • A culture that promotes and fosters career growth through professional training and mentoring.
  • An employee wellness program that includes free access to professional fitness coaches, structured dietary/nutrition plans, training/workout planning, and events that range from 5k's to triathlons.
  • Opportunities to give back to the community through our RedMane Community Impact Team which organizes events like Feed My Starving Children, Toy Drives, and other charitable activities.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. It is not typical for an individual to be hired at or near the top of the range. Decisions will be determined on a case-by-case basis. A reasonable estimate of the current range is $45,000/year to $65,000/year.

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