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It Help Desk Internship Jobs in Valley Stream, NY

Wasserman

Help Desk Technician, IT

Brooklyn, NY · On-site

$45K - $52K/yr

We are seeking a Tier 1 Help Desk Technician who brings a customer service-first mindset to IT support. This role focuses on delivering a high-quality end-user experience through both desk-side and ...

Diverse Lynx

Help Desk Agent

Brooklyn, NY · On-site

$18 - $23/hr

Brooklyn, NY / Northborough, MA The L2 IT Help Desk Support role is responsible for providing advanced technical support to client workers. This position ensures that all IT-related issues are ...

Kravet

Help Desk Analyst

Woodbury, NY · On-site

$22.50 - $30.75/hr

The Help Desk Analyst is a critical member of the IT department, serving as the primary point of ... Showroom IT Support: Provide comprehensive remote technical support for all company showrooms.

Kravet, Inc.

Help Desk Analyst

Woodbury, NY · On-site

$60K - $65K/yr

The Help Desk Analyst is a critical member of the IT department, serving as the primary point of ... Showroom IT Support: Provide comprehensive remote technical support for all company showrooms.

Dayton T. Brown, Inc.

IT Internship -Part-Time

Bohemia, NY

$15.50 - $20.75/hr

IT Internship Part-Time/On-site Bohemia, NY * US Citizenship is required for this role * If you're ... Help organize inventory, and maintain IT hardware and software assets * Provide general help desk ...

Dayton T. Brown, Inc.

IT Internship -Part-Time

Bohemia, NY · On-site

$20 - $25/hr

IT Internship Part-Time/On-site Bohemia, NY * US Citizenship is required for this role * If you're ... Help organize inventory, and maintain IT hardware and software assets * Provide general help desk ...

New York City | Jobs

Senior Help Desk Associate

Manhattan, NY · On-site

$20.50 - $27.50/hr

Required Skills & Qualifications: * 5+ years of experience in IT Help Desk, End User Support, or Desktop Support roles. * Demonstrated experience functioning as a senior or escalation-level engineer.

City of New York

Senior Help Desk Associate

Manhattan, NY · On-site

$20.50 - $27.50/hr

Required Skills & Qualifications: - 5+ years of experience in IT Help Desk, End User Support, or Desktop Support roles. - Demonstrated experience functioning as a senior or escalation-level engineer ...

City of New York

Senior Help Desk Associate

Manhattan, NY

$20.25 - $27.50/hr

Required Skills & Qualifications: - 5+ years of experience in IT Help Desk, End User Support, or Desktop Support roles. - Demonstrated experience functioning as a senior or escalation-level engineer ...

City of New York

Senior Help Desk Associate

Manhattan, NY · On-site

$90K - $100K/yr

Required Skills & Qualifications: - 5+ years of experience in IT Help Desk, End User Support, or Desktop Support roles. - Demonstrated experience functioning as a senior or escalation-level engineer ...

City of New York

Senior Help Desk Associate

Manhattan, NY · On-site

$20.25 - $27.50/hr

Required Skills & Qualifications: - 5+ years of experience in IT Help Desk, End User Support, or Desktop Support roles. - Demonstrated experience functioning as a senior or escalation-level engineer ...

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It Help Desk Internship information

See Valley Stream, NY salary details

$9

$18

$26

How much do it help desk internship jobs pay per hour?

As of May 28, 2026, the average hourly pay for it help desk internship in Valley Stream, NY is $18.24, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $20.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Intern, and why are they important?

To thrive as an IT Help Desk Intern, you need basic knowledge of computer hardware, operating systems, troubleshooting, and strong communication skills, often supported by coursework in IT or related fields. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic networking concepts is highly valuable. Excellent problem-solving abilities, patience, and a customer-focused attitude help you stand out in this role. These skills ensure efficient technical support, positive user experiences, and build a foundation for growth in IT careers.

What are some common challenges IT Help Desk interns face during their internship, and how can they overcome them?

IT Help Desk interns often encounter challenges such as troubleshooting unfamiliar technical issues, managing multiple support requests simultaneously, and communicating technical information to users with varying levels of expertise. To overcome these challenges, interns should actively seek guidance from experienced team members, utilize knowledge bases and documentation, and practice clear, patient communication. Embracing a proactive learning attitude and regularly reflecting on feedback can also help interns build confidence and improve their problem-solving skills throughout the internship.

What is an IT Help Desk Internship?

An IT Help Desk Internship is a temporary, entry-level position where interns gain practical experience providing technical support to users within an organization. Interns assist with troubleshooting hardware and software issues, responding to service requests, and learning about IT systems and processes. This role is designed to help individuals develop foundational skills in information technology and customer service, often serving as a stepping stone to more advanced IT positions.

What is the difference between It Help Desk Internship vs It Support Specialist?

AspectIt Help Desk InternshipIt Support Specialist
CredentialsTypically pursuing or recent graduate, some certifications helpfulRelevant certifications like CompTIA A+ often required
Work EnvironmentEntry-level, training-focused, often in corporate or tech companiesFull-time, technical support roles in various industries
ResponsibilitiesAssisting users, troubleshooting basic issues, learning IT systemsResolving technical issues, maintaining hardware/software, supporting users

The It Help Desk Internship is an entry-level, training-focused position ideal for those starting in IT, while the It Support Specialist is a full-time role requiring more experience and certifications. Both roles involve troubleshooting and user support but differ in scope and responsibility.

What are the most commonly searched types of It Help Desk jobs in Valley Stream, NY? The most popular types of It Help Desk jobs in Valley Stream, NY are:
What cities near Valley Stream, NY are hiring for It Help Desk Internship jobs? Cities near Valley Stream, NY with the most It Help Desk Internship job openings:
It Help Desk Internship jobs near you
Infographic showing various It Help Desk Internship job openings in Valley Stream, NY as of May 2026, with employment types broken down into 50% Full Time, 10% Part Time, 10% Temporary, and 30% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,938 per year, or $18.2 per hour.
Help Desk Technician, IT

Help Desk Technician, IT

Wasserman

Brooklyn, NY • On-site

$45K - $52K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Tier 1 Help Desk Technician

THE·TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, THE·TEAM's presence spans 28 countries and more than 70 cities.

We are seeking a Tier 1 Help Desk Technician who brings a customer service-first mindset to IT support. This role focuses on delivering a high-quality end-user experience through both desk-side and remote support. The ideal candidate is approachable, responsive, and committed to resolving issues efficiently while ensuring users feel supported and understood.

This is an in-person position with standard hours of 9:00 AM–6:00 PM, Monday through Friday, along with a rotational on-call weekend shift.

What You'll Do:

  • Provide frontline technical support to end users via desk-side and remote channels (Zoom, phone, ticketing system)
  • Deliver an exceptional customer service experience in every interaction
  • Troubleshoot hardware, software, and access-related issues
  • Log, track, and manage support requests using Freshservice (or similar ticketing system)
  • Ensure timely resolution or escalation of incidents and service requests
  • Assist with user account setup, onboarding, and offboarding tasks
  • Support password resets, access requests, and permissions management
  • Maintain clear and thorough documentation of issues and resolutions
  • Follow established processes and contribute to knowledge base improvements
  • Collaborate with other IT team members to resolve more complex issues

What We're Looking For:

  • 1–3+ years of experience in IT support or help desk environments
  • Strong customer service and communication skills (this is a must-have)
  • Experience supporting Microsoft 365 and Windows/macOS environments
  • Familiarity with Active Directory and identity management tools like Okta
  • Experience with ticketing systems such as Freshservice
  • Basic knowledge of device management tools (MDM)
  • Customer-first mentality: prioritizes user experience above all
  • Strong interpersonal skills and the ability to build rapport with users
  • Clear communicator who can explain technical issues in simple terms
  • Patient, empathetic, and solution-oriented
  • Organized and able to manage multiple requests effectively

Base salary range: $45,000 - $52,000 plus bonus potential if applicable for role. Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role

THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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