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It Help Desk Developer Jobs (NOW HIRING)

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full-time position. Schedule: Monday - Friday from 2:00 PM to 10:30 PM Location:

GFI Digital

Print IT Help Desk

Hazelwood, MO · On-site

The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service ...

BC Tech Pro

IT Help Desk

Iuka, MS · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

GFI Digital

Print IT Help Desk

Hazelwood, MO · On-site

The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service ...

BC Tech Pro

IT Help Desk

Iuka, MS · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

Arcadia University

IT Help Desk Manager

Glenside, PA · On-site

The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands‑on position responsible for supervising and coordinating the operation and maintenance of the ...

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It Help Desk Developer information

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$12

$23

$33

How much do it help desk developer jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for it help desk developer in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does an IT Help Desk Developer do?

An IT Help Desk Developer is responsible for designing, developing, and maintaining software tools and scripts that improve the efficiency and functionality of IT help desk operations. They often automate repetitive support tasks, integrate new technologies, and ensure that help desk systems run smoothly. In addition to troubleshooting technical issues, they collaborate with support teams to identify areas for improvement and create solutions that enhance the user experience for both staff and customers.

What are the key skills and qualifications needed to thrive as an IT Help Desk Developer?

To thrive as an IT Help Desk Developer, you need a solid understanding of computer systems, troubleshooting methodologies, and programming or scripting skills, typically backed by a degree in computer science or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are often required. Strong communication, problem-solving abilities, and a customer-focused mindset are critical soft skills for this role. These competencies ensure efficient technical support, quick resolution of user issues, and enhanced user satisfaction in a fast-paced IT environment.

How does an IT Help Desk Developer collaborate with other IT teams to resolve complex technical issues?

IT Help Desk Developers frequently work alongside network engineers, system administrators, and software developers to troubleshoot and resolve escalated technical problems. This collaboration often involves joint diagnostic sessions, sharing detailed logs, and participating in cross-functional meetings to identify root causes. Effective communication and documentation are key, as developers must relay technical information clearly and ensure solutions are implemented consistently. Working in this collaborative environment not only helps resolve issues efficiently but also provides valuable learning opportunities and exposure to a variety of IT specialties.

What is the difference between It Help Desk Developer vs IT Support Specialist?

AspectIt Help Desk DeveloperIT Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, technical support, troubleshootingHelp desk, user support, hardware/software troubleshooting
Industry UsageIT departments, tech companies, service providersCorporate, healthcare, education, retail
Primary FocusDeveloping and maintaining help desk solutions, scriptingResolving user issues, providing technical support

While both roles involve technical support, an It Help Desk Developer focuses on creating and maintaining help desk systems and scripts, whereas an IT Support Specialist primarily handles user issues and troubleshooting. The roles often overlap but differ in their core responsibilities and skill sets.

What are popular job titles related to It Help Desk Developer jobs?

For It Help Desk Developer jobs, the most frequently searched job titles are:

Infographic showing various It Help Desk Developer job openings in the United States as of September 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk Technician

Cheyenne, WY • On-site

Elite Recruiting & Consulting Services
See more jobs at Elite Recruiting & Consulting Servicesexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Provide first-level technical support via phone, email, remote support, and in-person assistance.

  • Diagnose and resolve hardware, software, printer, and network connectivity issues.

  • Create, prioritize, update, and close support tickets within the organization's ticketing system.

Job description

IT Help Desk Technician

Reports To: Implementation Engineer
Department: Information Technology
FLSA Status: Full-Time, Non-Exempt
Work Environment: Multiple Facilities / Office/ Onsite in Gillette, WY

Position Summary

We are seeking an IT Help Desk Technician to provide first-level technical support for employees experiencing hardware, software, and network-related issues. This role is responsible for troubleshooting technical problems, resolving support requests, maintaining IT assets, and delivering exceptional customer service while ensuring the reliable operation of business technology systems.

Key Responsibilities
  • Provide first-level technical support via phone, email, remote support, and in-person assistance.
  • Diagnose and resolve hardware, software, printer, and network connectivity issues.
  • Install, configure, and maintain desktop computers, laptops, peripherals, and business applications.
  • Utilize remote support tools such as TeamViewer, AnyDesk, or Remote Desktop to resolve user issues.
  • Create, prioritize, update, and close support tickets within the organization's ticketing system.
  • Maintain accurate documentation, knowledge base articles, and IT asset inventories.
  • Assist users with Microsoft Office, email, web browsers, mobile devices, and common business applications.
  • Provide end-user training on software, security awareness, and IT best practices.
  • Escalate complex technical issues to senior IT staff when appropriate.
  • Maintain a high level of customer service while meeting established service level expectations.
  • Perform other duties as assigned.
QualificationsEducation
  • High school diploma or equivalent required.
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
Experience
  • Previous Help Desk, Desktop Support, or Technical Support experience preferred.
  • Experience supporting Windows environments and Microsoft Office applications.
  • Experience with ticketing systems such as ServiceNow, Zendesk, Jira, or similar platforms is preferred.
Preferred Certifications
  • CompTIA A+
  • Microsoft Certified Professional (MCP) or equivalent
  • Other relevant IT certifications are a plus.
Required Knowledge, Skills & Abilities
  • Strong troubleshooting and analytical problem-solving skills.
  • Working knowledge of Windows, macOS, and basic Linux environments.
  • Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi connectivity.
  • Experience supporting printers, mobile devices, and desktop peripherals.
  • Excellent verbal and written communication skills.
  • Strong customer service skills with the ability to explain technical concepts to non-technical users.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and collaboratively within an IT team.
Physical Requirements

This position may require occasional lifting of equipment weighing up to 50 pounds and extended periods of sitting, standing, walking, and computer use.

Work Environment
  • Primarily an indoor office or multi-site business environment.
  • Occasional exposure to equipment rooms, confined spaces, or elevated temperatures.
  • Local travel between facilities may be required.
Equal Opportunity Employer

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.