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It Help Desk Developer Jobs (NOW HIRING)

DOCUmation

IT Help Desk Engineer

San Antonio, TX · On-site

Position : IT Help Desk Engineer Department : MIT Help Desk Reports To : IT Service Delivery Manager Salary grade : DOE FLSA Statu s: Full Time / Exempt Location : San Antonio Description The IT Help ...

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$33.65 - $43.25/hr

IT Help Desk Engineer Department: Response Center Employment Type: Full Time Location: Napa Compensation: $33.65 - $43.25 / hour Description Location: This role is expected to report to the Napa ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI · On-site

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...

Fox Motors

IT Help Desk

Grand Rapids, MI · On-site

The IT Help Desk role is to ensure proper computer operations so that end users can accomplish ... Build rapport and elicit problem details from help desk customers.Prioritize and schedule problems.

Ensign Services

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

US Tech Solutions

IT Help Desk Support

Woodland, CA · On-site

Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...

Tactacam

IT Help Desk Technician

Billings, MT · On-site

We are seeking a motivated and detail-oriented IT Help Desk Technician to join our growing team at Tactacam! In this role, you will be a key member of our exceptional IT Help Desk team, supporting ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H Compensation Range: $35-44/hr Benefits: Eligible for Health, Dental, Vision Visa Sponsorship: Not ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Fox Motors

IT Help Desk

Grand Rapids, MI

The IT Help Deskrole is to ensure proper computer operations so that end users can accomplish ... Build rapport and elicit problem details from help desk customers. * Prioritize and schedule ...

Healthsnap

IT Help Desk

$50K - $65K/yr

Under the supervision of the IT Help Desk Supervisor, the IT Help Desk Associate plays a critical role in ensuring that HealthSnap's teams can work smoothly and efficiently. This role serves as the ...

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It Help Desk Developer information

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How much do it help desk developer jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for it help desk developer in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does an IT Help Desk Developer do?

An IT Help Desk Developer is responsible for designing, developing, and maintaining software tools and scripts that improve the efficiency and functionality of IT help desk operations. They often automate repetitive support tasks, integrate new technologies, and ensure that help desk systems run smoothly. In addition to troubleshooting technical issues, they collaborate with support teams to identify areas for improvement and create solutions that enhance the user experience for both staff and customers.

What are the key skills and qualifications needed to thrive as an IT Help Desk Developer?

To thrive as an IT Help Desk Developer, you need a solid understanding of computer systems, troubleshooting methodologies, and programming or scripting skills, typically backed by a degree in computer science or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are often required. Strong communication, problem-solving abilities, and a customer-focused mindset are critical soft skills for this role. These competencies ensure efficient technical support, quick resolution of user issues, and enhanced user satisfaction in a fast-paced IT environment.

How does an IT Help Desk Developer collaborate with other IT teams to resolve complex technical issues?

IT Help Desk Developers frequently work alongside network engineers, system administrators, and software developers to troubleshoot and resolve escalated technical problems. This collaboration often involves joint diagnostic sessions, sharing detailed logs, and participating in cross-functional meetings to identify root causes. Effective communication and documentation are key, as developers must relay technical information clearly and ensure solutions are implemented consistently. Working in this collaborative environment not only helps resolve issues efficiently but also provides valuable learning opportunities and exposure to a variety of IT specialties.

What is the difference between It Help Desk Developer vs IT Support Specialist?

AspectIt Help Desk DeveloperIT Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, technical support, troubleshootingHelp desk, user support, hardware/software troubleshooting
Industry UsageIT departments, tech companies, service providersCorporate, healthcare, education, retail
Primary FocusDeveloping and maintaining help desk solutions, scriptingResolving user issues, providing technical support

While both roles involve technical support, an It Help Desk Developer focuses on creating and maintaining help desk systems and scripts, whereas an IT Support Specialist primarily handles user issues and troubleshooting. The roles often overlap but differ in their core responsibilities and skill sets.

What are popular job titles related to It Help Desk Developer jobs?

For It Help Desk Developer jobs, the most frequently searched job titles are:

Infographic showing various It Help Desk Developer job openings in the United States as of September 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk Engineer

San Antonio, TX • On-site

DOCUmation
See more jobs at DOCUmationexternal

Full-time

Re-posted 16 days ago

Job description

Position: IT Help Desk Engineer
Department: MIT Help Desk
Reports To: IT Service Delivery Manager 
Salary grade: DOE
FLSA Status: Full Time / Exempt
Location: San Antonio

Description
The IT Help Desk Engineer will assist in the day-to-day tasks and operations of the Managed IT Services Department. This individual will be involved with basic service ticket response, onsite support, and project work for clients. 

Responsibilities

  • Service calls for current customer base – server, workstation, switch, router, end-user and other basic troubleshooting, while effectively communicating issues and alternative solutions. Takes initiative to achieve valued-added results and improve upon solutions offered.
  • Assist with Project Work for New or Current Customers – install, modify, and repair computer hardware and software, router/switch networking, installing agents and antivirus, patch and update management.
  • Customer Service – the ability to interface with end-users, listen to concerns/problems and see them through to resolution, while developing / fostering collaborative working relationships with the customer.
  • Time Management – identify / implement solutions to broad, complex, and critical customer enhancement challenges in a fast paced environment; while using a high degree of insight, research, analytical skills, to develop new or enhanced methods and techniques to resolve problem through multiple project deployment daily.

Experience & Required Skills

• Provide a timely, polite, efficient service and a positive Company image.
• Able to prioritize in order to meet goals and deadlines
• Highly experienced working both alone and as a team member
• Experience implementing and supporting wide ranging technologies

Education & Certification

• Minimum: Associates or Technical Degree or equivalent experience (5+ years or more) Preferred
• CompTIA A+, Network+, Security+ required to varying degrees
• CCNA (Cisco) Routing and Switching (recommended)

Physical Requirements

• Lifting and / or exerting of force up to 50 pounds occasionally and 10 pounds of
lifting /force frequently
Special Requirements

• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.

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