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It Help Desk Associate Jobs in Waco, TX (NOW HIRING)

United Ag & Turf

IT Help Desk

Woodway, TX · On-site

Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time ... Associate degree in computer technology preferred. Experience can substitute for education * Strong ...

McLane Company

Representative, Help Desk I

Temple, TX

$19 - $22/hr

... associate's or bachelor's degree in Information Technology or related field preferred. 1 or more ... production support, help desk support, or a related technical environment preferred. Strong ...

McLane Company

Representative, Help Desk I

Temple, TX

$19 - $22/hr

... associate's or bachelor's degree in Information Technology or related field preferred. 1 or more ... production support, help desk support, or a related technical environment preferred. Strong ...

SafeSplash

Front Desk Associate

Woodway, TX · On-site

$13 - $15/hr

Free use of the best swim technology in the area * We invest in you! Grow your career in the ... Maintains client accounts by recording accurate and up-to-date information, take client payment ...

SafeSplash

Front Desk Associate

Woodway, TX · On-site

$13 - $15/hr

Free use of the best swim technology in the area * We invest in you! Grow your career in the ... Maintains client accounts by recording accurate and up-to-date information, take client payment ...

Advanced Surgery Centers

Front Desk Associate

Killeen, TX · On-site

$18 - $22/hr

The front desk associate greets patients, schedules appointments, collects co-payments, inputs data ... Collects and verifies patient demographic and insurance information * Facilitates patient flow and ...

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How much do it help desk associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for it help desk associate in Waco, TX is $20.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.46 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Waco, TX?

The most popular types of It Help Desk jobs in Waco, TX are:

What job categories do people searching It Help Desk Associate jobs in Waco, TX look for?

The top searched job categories for It Help Desk Associate jobs in Waco, TX are:

What cities near Waco, TX are hiring for It Help Desk Associate jobs?

Cities near Waco, TX with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Waco, TX as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $42,660 per year, or $20.5 per hour.

IT Help Desk

Woodway, TX • On-site

United Ag & Turf
Machinery Manufacturing • 51 - 200 employees

8.3

Company rating: 8.3 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

16th of 738 rated retailers

People enjoy working here

Good employer

Recommended by parents

Learn more about United Ag & Turfexternal

Full-time

Re-posted 14 days ago

Job description

Description

United Ag & Turf is a John Deere Dealership with multiple locations across Texas, Oklahoma, Arkansas, and New Mexico. United Ag & Turf serves customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer experience throughout all our locations and departments including parts, sales, service, and transportation.

Position Overview

We are seeking an IT Help Desk technician to join our team! This is a full-time position working Monday - Friday with occasional Saturdays. This position will be responsible for the daily operations of the help desk by providing technical support to users on the company's computer systems and peripherals.

Responsibilities

  • Provides support and service to our employees by responding to inbound phone calls, email, or help desk requests for technical assistance
  • Effectively troubleshoots and repairs PC and peripheral hardware and software issues with minor assistance
  • Accurately diagnose problems with hardware and software on products offered through the dealership and provide solutions, if applicable
  • Maintain a clean work area and perform work in a neat and orderly fashion
  • Complete all documents required in conjunction with work assignments
  • Escalates priority issues and provides communication to the department and management regarding critical system issues
  • Manages and creates user accounts, including new user setup, resetting of passwords and managing locked accounts.
  • Perform preventative maintenance on company devices. (Workstations, Printers, scanners, etc.)
  • Other duties as assigned

*Under the American with Disabilities Act, an employee must be able to perform the essential functions of this position with or without a reasonable accommodation, as well as possess the skills, experience, education and other job-related requirements necessary for the position. If an employee has a disability, the company will engage in an interactive discussion with the employee to determine if a reasonable accommodation that does not create an undue hardship for the company is available.*

Requirements

Experience, Education, Skills and Knowledge

  • Outstanding customer service and communication skills
  • Minimum of a High school Diploma or equivalent. Associate degree in computer technology preferred. Experience can substitute for education
  • Strong knowledge of PCs and related software to effectively assist users with issues
  • Ability to problem solve by using all available resources

What United Ag & Turf employees say

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