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It Help Desk Assistant Jobs in Silver Spring, MD

Window Nation

IT Help Desk Administrator

Fulton, MD · On-site

Responsibilities -Provide helpdesk support and resolve problems to the end user's satisfaction ... Service Desk for escalation -Assign users and computer to proper groups in Active Directory ...

Terrestris LLC

IT Helpdesk Specialist

Washington, DC · On-site

$41.82 - $46.91/hr

The position will also provide on-call daily office support and assist with conference room technology support, and may work on IT projects in addition to the help desk function under certain ...

Melwood

IT Help Desk SPECIALIST

Upper Marlboro, MD · On-site

$27 - $29/hr

... Help Desk Tickets, and/or e-mails regarding PC and/or hardware problems. · Support development and implementation of new computer projects and new hardware installations. · If necessary, liaise ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$70K - $88K/yr

S2Technologies is seeking a Help Desk Specialist to provide hands‑on IT support for AF/A10 users in a fast‑paced, mission‑focused environment. In this role, you will serve as the primary ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

S2Technologies is seeking a Help Desk Specialist to provide handson IT support for AF/A10 users in a fastpaced, missionfocused environment. In this role, you will serve as the primary technical ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$70K - $88K/yr

Help Desk Specialist Position Overview: is seeking a Help Desk Specialist to provide hands-on IT support for AF/A10 users in a fast-paced, mission-focused environment. In this role, you will serve as ...

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It Help Desk Assistant information

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$10

$21

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How much do it help desk assistant jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for it help desk assistant in Silver Spring, MD is $21.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $23.85 per hour, depending on experience, location, and employer.

What does an IT Help Desk Assistant do?

An IT Help Desk Assistant provides technical support and troubleshooting assistance to employees or customers experiencing computer or software issues. They help resolve problems related to hardware, software, network connectivity, and other IT-related concerns, often by answering calls, responding to emails, or using remote access tools. Additionally, they may assist with setting up new equipment, installing software, and maintaining IT documentation. Their main goal is to ensure that users can work efficiently by minimizing downtime caused by technical problems.

What are the key skills and qualifications needed to thrive as an IT Help Desk Assistant?

To thrive as an IT Help Desk Assistant, you need foundational knowledge of computer hardware, operating systems, troubleshooting, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and basic network protocols is typically required. Strong communication, patience, and problem-solving abilities set top candidates apart in this role. These skills and qualities are crucial for efficiently resolving technical issues and providing excellent user support in a timely manner.

What are some common challenges faced by IT Help Desk Assistants and how can they be managed?

IT Help Desk Assistants frequently encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and effectively communicating with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks based on urgency, and actively develop strong customer service and problem-solving skills. Collaborating closely with more experienced IT staff and utilizing a ticketing system can also help streamline workflows and ensure timely resolution of issues.

What is the difference between It Help Desk Assistant vs IT Support Specialist?

AspectIt Help Desk AssistantIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, remote support
Employer & Industry UsageCorporate, educational, healthcareCorporate, enterprise, technical support
Common Search & ComparisonYesYes

While both roles involve assisting users with technical issues, the IT Support Specialist typically has more advanced skills and handles more complex problems. The Help Desk Assistant primarily provides basic support and triages issues. Both roles are essential in IT support teams, but the Specialist often requires additional certifications and experience.

What are the most commonly searched types of It Help Desk jobs in Silver Spring, MD?

The most popular types of It Help Desk jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for It Help Desk Assistant jobs?

Cities near Silver Spring, MD with the most It Help Desk Assistant job openings:

It Help Desk Assistant jobs near you

IT Help Desk Administrator

Window Nation

Fulton, MD • On-site

Full-time

Re-posted 10 days ago

Window Nation rating

8.9

Company rating: 8.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

2nd of 55 rated home improvement suppliers and fitters

Job description

Company Description

Window Nation is a rapidly growing home remodeling business. We have an A Plus rating with the BBB and the Super Service award with Angie's List. We have an excellent reputation and great name recognition. If you are looking for a company you can grow with then this may be the job for you.

Job Description



Window Nation, the 5th largest remodeling company in the country, is seeking a dedicated individual who is looking to make a difference at our corporate headquarters in Fulton, MD. In 11 short years, Window Nation has evolved into one of the premier and fastest growing home remodeler companies in the country. This is an exciting time for Window Nation, and we need a dedicated and meticulous individual to help us continue our growth! If you are someone who thrives on challenges and believes that you can positively impact our business while making change happen, then we invite you to apply to be part of the Window Nation family!

Responsibilities

-Provide helpdesk support and resolve problems to the end user's satisfaction

-Modify configurations, utilities, software default settings, etc. for local workstations

-Utilize and maintain helpdesk tracking software

-Install, test and configure new workstations, peripheral equipment and software

-Maintain inventory of all equipment, software and software licenses

-Report issues to the Service Desk for escalation

-Assign users and computer to proper groups in Active Directory

-Perform timely workstation hardware and software upgrades as needed



Qualifications



The position requires extensive experience working with:

Windows XP/7/8/10 installation, support, and troubleshooting

Windows Server support, and administration (2003/2008/2012)

Windows Active Directory support and administration

Microsoft Exchange Server 2003/2007/2010/2013 - Administration

Salesforce.com support and troubleshooting

The position requires hands-on experience working with:

Managed antivirus solutions

TCP/IP network troubleshooting

Configuration, deployment, and support of network routers, switches, wireless access points, and firewalls

Microsoft Office - Basic use, installation, and troubleshooting



Additional Information

All your information will be kept confidential according to EEO guidelines.

What Window Nation employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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