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It Field Service Tech Jobs (NOW HIRING)

Darkhorse Tech, Inc.

IT Field Technician

Syracuse, NY · On-site +1

$55K - $65K/yr

About Darkhorse Tech Darkhorse Tech provides comprehensive Dental-Specific IT services to our ... Field Technician Summary As a remote Field Technician in the Syracuse to Albany NY area, you will ...

Cascadia Services, LLC

IT Field Resource

Eagle, ID · On-site

$65K/yr

... team as an IT Field Resource. This position requires a highly flexible individual that loves ... Maintains inventory of parts or components, tracks progress of service requests and updates ...

TEKsystems

IT Field Services Technician

Carrollton, TX · On-site

$33 - $34/hr

IT Field Services Technician Location: Carrollton, TX (Onsite) Travel: Up to 80% travel, primarily ... Strong customer service and documentation skills * Ability to travel frequently and provide ...

Cascadia Healthcare

IT Field Resource

Eagle, ID · On-site

$65K/yr

... team as an IT Field Resource. This position requires a highly flexible individual that loves ... Maintains inventory of parts or components, tracks progress of service requests and updates ...

Meriton

Sr. Manager, IT Field Solutions

Irving, TX · On-site

... IT Field Solutions Reports to: VP, Infrastructure and Operations FLSA Status: Full time The ... This leader ensures that HVAC Service and Control Technicians have reliable access to the tools ...

Just Salad

IT Field Technician

Manhattan, NY · On-site

$69K - $72K/yr

Reports to the Director of IT Field Tech Responsibilities IT Infrastructure & Support • Install, configure, and maintain hardware and software components to ensure optimal usability across all ...

Kennametal, Inc.

IT Analyst

Latrobe, PA · On-site

The IT Field Service Analyst - Office is a key role in our non-manufacturing environment with responsibility to network and connect personal computing devices with our systems in alignment with the ...

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It Field Service Tech information

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How much do it field service tech jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for it field service tech in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.61 per hour, depending on experience, location, and employer.

What is the difference between It Field Service Tech vs Network Support Technician?

AspectIt Field Service TechNetwork Support Technician
CertificationsCompTIA A+, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentOn-site client locations, data centersOffice, remote, on-site troubleshooting
Industry UsageIT service providers, enterprise supportTelecommunications, corporate IT departments
Common TasksHardware repair, device setup, troubleshootingNetwork configuration, troubleshooting connectivity issues

While both roles involve technical support, the It Field Service Tech primarily focuses on hardware and device support at client sites, whereas the Network Support Technician specializes in network infrastructure and connectivity issues. Both roles require certifications like CompTIA A+ or Network+ and are essential in maintaining IT operations across various industries.

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For It Field Service Tech jobs, the most frequently searched job titles are:

Infographic showing various It Field Service Tech job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $51,407 per year, or $24.7 per hour.

IT Field Technician

Syracuse, NY • On-site, Remote

Darkhorse Tech, Inc.
11 - 50 employees
Learn more about Darkhorse Tech, Inc.external

$55K - $65K/yr

Full-time

Re-posted 18 days ago

Key responsibilities

  • Travel to dental offices in the Syracuse to Albany NY area to assist with technical issues.

  • Provide remote and on-site technical support, including troubleshooting hardware, software, peripherals, and network equipment.

  • Perform routine maintenance, setup, configuration, and troubleshooting of end-user devices and network infrastructure.

Darkhorse Tech rating

9.6

Company rating: 9.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

2nd of 226 rated it services

Job description

About Darkhorse Tech
Darkhorse Tech provides comprehensive Dental-Specific IT services to our clients including ongoing support (Managed Services), startup projects & expansions (planning, design, buildouts) as well as software & hardware sales and maintenance.
As a leader in the industry, we have created and continue to foster relationships with all leading-edge technology companies servicing the Dental community. Our company was created by founder and CEO, Reuben Kamp who left his job at a nationwide Dental IT company to build a relationship-focused version of a Managed Service Provider (MSP) which creates true partnerships with its clients.
Constantly building on our 13+ years of experience we are now servicing roughly 1400 clients in all 50 states and continue to see massive growth while focusing on maintaining unparalleled support for our Dental Practice partners. With technicians on the ground throughout the country we offer in-person as well as remote support.
About You
Service first. Providing exemplary service means recognizing it. Have you put off a call to your cell phone company because the idea of waiting on hold, requesting a manager only to fight for a solution seems exhausting? Have you ever been pleasantly surprised by a service organization where your call is addressed efficiently, with care and acknowledgement that you are their top priority because you (as a client) are the lifeblood of their business? There is a huge difference in these approaches, and the latter builds loyalty and trust which is vital to the health of any business.
You are solution-oriented and accountable. When given an opportunity to address an issue you follow service standards and quickly provide a solution, if you can't you are able to escalate the issue and alert your manager to your need/want for knowledge and growth - all while communicating progress in a professional and engaging manner with the client.
Part of our team! While service tickets are addressed individually our crew is always ready to support one another, you will both receive and provide help as we are all working toward the same goal. Together we provide a level of service that our clients dream of and that we stand behind.
Field Technician Summary
As a remote Field Technician in the Syracuse to Albany NY area, you will travel to dental offices in your assigned region to assist with varying technical issues. You will build relationships with clients and help them find solutions while providing exceptional customer service. When you are not working on-site, you will provide assistance to clients remotely. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country.
Responsibilities
  • Provide excellent customer service via phone, remote, and on-site technical support
  • Walk clients through diagnostic procedures to identify and resolve errors
  • Communicate with vendors to request service, update, and resolve open tickets
  • Adhere to established methods for responding to and documenting support requests
  • Perform maintenance tasks on end user devices
  • Provide ongoing user training and self-fix solutions to clients
  • Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
  • Handle technical requests such as password resets, drive mapping, and user account setup
  • Run network lines, punch down cable, and terminate RJ45 connections
  • Provide Saturday coverage as part of an on-call rotation schedule
  • Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients' printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more

Qualifications and Skills
  • Excellent verbal and written communication
  • Proven time management skills
  • Proven reliability and the ability to work independently
  • Excellent customer service skills
  • Problem solving and troubleshooting skills
  • 1-2 years of tech support experience
  • 1-2 years of customer service experience
  • Bachelor's degree in Information Technology or Computer Science is preferred
  • Must have reliable transportation

Hours: Monday through Friday 8:00am-5:00pm and rotating Saturday coverage
Please note: This is a hybrid role that requires onsite visits to our clients in and around central New York. Candidates should reside in the CNY area, and have reliable transportation.

What Darkhorse Tech employees say

Benefits

Hours and flexibility

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