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It Change Management Analyst Jobs (NOW HIRING)

Neotecra

IT Asset Management Analyst

New York, NY · On-site

OVER VIEW We are seeking an Asset Management Analyst to support ongoing IT Asset Management operations and multiple State of Good Repair (SOGR) lifecycle initiatives. This role will assist in ...

kgs

Senior Management Analyst (SME)

Arlington, VA · On-site

$101K - $134K/yr

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking a Senior Management ... This critical role will support project and business analysis, change management and governance ...

Marriott

FLEX Change Control Board Analyst

Bethesda, MD · On-site

JOB SUMMARY The Flex Change Control Analyst will work closely with the Change Control Board Manager ... Bachelor's degree in Information Technology, Information Systems, Business Management, or a related ...

Maximus

IT Management Analyst SME

Bethesda, MD

Portfolio Management Experience - Monitor and analyze IT portfolio of programs and their associated capabilities and Services. * Strategic Planning Experience - support the evolution of the Sponsor ...

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How much do it change management analyst jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for it change management analyst in the United States is $46.12, according to ZipRecruiter salary data. Most workers in this role earn between $37.26 and $53.61 per hour, depending on experience, location, and employer.

What is the difference between It Change Management Analyst vs It Service Desk Analyst?

AspectIt Change Management AnalystIt Service Desk Analyst
Primary RoleManages and coordinates IT change processes to minimize disruptionsProvides technical support and resolves user issues
CertificationsITIL Foundation, Change Management certificationsITIL Foundation, CompTIA A+
Work EnvironmentIT departments, change advisory boardsHelp desks, support centers
FocusChange planning, risk assessment, process complianceUser support, issue resolution, troubleshooting

The It Change Management Analyst focuses on managing IT change processes to ensure smooth transitions with minimal impact, while the It Service Desk Analyst provides frontline support to resolve user issues. Both roles require ITIL knowledge and are essential in IT service management, but they differ in scope and daily responsibilities.

What does an IT Change Management Analyst do?

An IT Change Management Analyst is responsible for overseeing and coordinating changes to information technology systems within an organization. They evaluate proposed changes, assess risks, ensure proper documentation, and facilitate communication between technical teams and stakeholders. Their goal is to minimize service disruptions and ensure that changes are implemented smoothly and according to established procedures. This role typically involves tracking change requests, conducting impact analyses, and ensuring compliance with IT policies and standards.

What does a Change Management Analyst do?

A Change Management Analyst is responsible for developing and implementing strategies to help organizations manage change effectively. They assess the impact of changes, communicate with stakeholders, and ensure smooth transitions during system updates or process improvements, often using tools like change management frameworks and project management software.

What are the key skills and qualifications needed to thrive as an IT Change Management Analyst, and why are they important?

To thrive as an IT Change Management Analyst, you need a solid understanding of ITIL processes, risk assessment, and project coordination, typically supported by a relevant degree or ITIL certification. Familiarity with change management tools like ServiceNow, BMC Remedy, or Jira is essential for tracking and implementing IT changes efficiently. Strong analytical thinking, attention to detail, and effective communication skills help in managing stakeholder expectations and ensuring smooth change transitions. These skills are crucial for minimizing disruption, maintaining service quality, and ensuring compliance in dynamic IT environments.

Is change management high paying?

Change Management Analysts typically earn competitive salaries that vary by industry, experience, and location. In general, professionals with certifications like Prosci or PMP and strong communication skills tend to have higher earning potential within this field.

What does an IT change analyst do?

An IT change management analyst is responsible for overseeing and coordinating changes to IT systems and infrastructure to ensure minimal disruption. They evaluate change requests, plan implementation steps, communicate with stakeholders, and document processes, often using tools like ITSM software. The role requires attention to detail, understanding of IT environments, and adherence to change management procedures.

Which IT analyst roles pay the most?

Senior IT Change Management Analysts and IT Project Managers typically earn the highest salaries among IT analyst roles, especially those with extensive experience, certifications like PMP or ITIL, and expertise in enterprise environments. Roles involving strategic planning, leadership, and complex system implementations tend to offer higher compensation.

How does an IT Change Management Analyst typically collaborate with other IT teams during the change process?

An IT Change Management Analyst works closely with various IT teams, such as development, operations, and support, to ensure that all proposed changes are thoroughly assessed for potential impacts and risks. This involves facilitating change advisory board meetings, gathering input from different stakeholders, and coordinating communication across teams to minimize disruption. Analysts also play a key role in documenting change requests, tracking implementation progress, and ensuring proper post-implementation reviews. This collaborative approach helps maintain system stability while enabling necessary updates and improvements.
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Change Management Governance Analyst

Change Management Governance Analyst

Priority Technology Holdings, LLC

Alpharetta, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Be an early applicant

Job description

Job title: Change Management Governance Analyst

Reports to: VP, Service Management

Department: IT OPS - Technical Infrastructure

Location: Alpharetta, GA

Grade: 17


About Priority:

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.


We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.


At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.



About the Role:

The Change Management Governance Analyst plays a key role in strengthening operational controls and reducing production risk across Technology. This role is responsible for enforcing enterprise-wide change management standards and ensuring all production-impacting changes comply with internal policies, SOX controls, and PCI requirements. The position requires strong analytical capability, attention to detail, and the ability to drive accountability through data, reporting, and cross-functional partnership. You will collaborate closely with Infrastructure, Applications, Cloud, and Engineering teams to improve audit readiness, enhance governance practices, and support a regulated, high-availability environment.



Responsibilities:

  • Monitor all production-impacting changes across Product and Technology to ensure adherence to internal change policy, SOX controls, and PCI requirements.

  • Identify and document policy breaches including unauthorized changes, missing RFCs, missing approvals, improper risk classification, insufficient testing evidence, post-approval modifications, and emergency change misuse.

  • Perform structured compliance reviews within Jira Service Management (JSM) to detect changes executed without approved tickets or outside defined workflows.

  • Maintain audit-ready documentation to support internal audits, SOX testing, PCI reviews, and external compliance assessments.

  • Develop and maintain automated dashboards and executive-level reports tracking KPIs such as Change Success Rate, Emergency Change %, Incident-to-Change Correlation, Unauthorized Change Rate, and repeat offender trends.

  • Serve as the formal escalation point for non-compliant submissions, constructively challenging change owners and escalating repeated violations to leadership when necessary.



What Success Looks Like:

  • Production changes consistently follow governance standards and required approvals.

  • Unauthorized or non-compliant changes are identified early and addressed quickly.

  • Audit readiness is strong, with accurate documentation and minimal control findings.

  • Reporting provides clear visibility into change performance, trends, and risks.

  • Cross-functional teams understand expectations and operate with greater accountability.

  • Governance processes continue to improve in efficiency, clarity, and effectiveness.



Candidate Requirements:


Required

  • Strong communication skills, including clear writing, active listening, and the ability to explain technical topics in plain terms.

  • Strong accountability and ownership mindset with a track record of delivering quality work.

  • Ability to learn new frameworks, technologies, and methodologies quickly.

  • Experience working collaboratively in team environments and contributing to shared goals.

  • Openness to feedback, self-awareness, and professional maturity.

  • Strong attention to detail and ability to manage multiple priorities effectively.



Preferred

  • Bachelor’s degree in Information Systems, Information Technology, Computer Science,

  • Business Administration, Accounting, or a related field preferred.

  • Advanced, hands-on experience with Jira Service Management (JSM), including strong proficiency in JQL (Jira Query Language), workflow configuration, dashboard creation, and report automation.

  • Solid understanding of ITIL 4 Change Enablement principles, with demonstrated experience applying structured change governance in regulated or high-availability environments.

  • Experience supporting or operating within SOX and/or PCI-controlled environments, including familiarity with audit evidence requirements and control testing.

  • Strong analytical capability, with the ability to translate raw operational data into executive-ready dashboards, KPIs, and actionable insights.

  • Excellent documentation discipline, including the ability to maintain audit-ready artifacts and structured governance reporting.



Work Environment & Culture:

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.


Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.



Compensation and Benefits:


Compensation range: $96k-$100k

We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.



Financial Wellness

  • Bonus programs

  • 401(k) match

  • Employee Stock Purchase Program (ESPP)

  • HSA and FSA options

  • Financial wellness resources and employee discount programs



Health & Well-being

  • Medical, dental, and vision coverage

  • Mental health support for employees and dependents through Lyra Health

  • Family planning and women’s health benefits through Carrot

  • Gym membership reimbursement and virtual wellness programs (including yoga)



Time Off

  • 3 weeks PTO to start, with unlimited PTO after year one



Growth & Development

  • Education expense reimbursement

  • Leadership development programs

  • Certified Payments Professional (CPP) certification support


We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.



Traditional Physical Requirements:

  • Requires prolonged sitting, standing, bending, stooping and stretching.

  • Requires the ability to lift 10 pounds.

  • Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).


Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.