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It Change Management Analyst Jobs (NOW HIRING)

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Change Specialist

Cincinnati, OH · On-site

... analyses for change initiatives * Monitor and report on adoption progress, resistance management, and success metrics post-implementation What you need: * Bachelor's degree in information technology ...

Fusion HCR

IT Asset Management Analyst

Jean, NV · On-site

FusionHCR is hiring an IT Asset Management Analyst to own the full lifecycle of IT assets across a large enterprise environment. If you're detail-obsessed, love a well-organized system, and get ...

State of Washington

IT Policy & Planning Journey

Olympia, WA · On-site

$6.1K - $8.3K/mo

Seven years of consultative, administrative, or supervisory experience in information technology analysis or IT Change & Release management OR * Bachelor's degree in a related field AND * Three years ...

Astemo Ltd

IT Governance Senior Manager

Farmington Hills, MI · On-site

$128K - $129K/yr

Provide oversight of governance and risk considerations within IT change management processes ... Strong analytical and problem-solving skills with a proactive risk mindset. * Excellent written and ...

firstPRO, Inc

IT Portfolio Analyst

Reading, PA · On-site

... IT Portfolio & Vendor Management Analyst to support its IT leadership team ... This hybrid role is responsible for managing technology investments, vendor relationships ...

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It Change Management Analyst information

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How much do it change management analyst jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for it change management analyst in the United States is $46.12, according to ZipRecruiter salary data. Most workers in this role earn between $37.26 and $53.61 per hour, depending on experience, location, and employer.

What is the difference between It Change Management Analyst vs It Service Desk Analyst?

AspectIt Change Management AnalystIt Service Desk Analyst
Primary RoleManages and coordinates IT change processes to minimize disruptionsProvides technical support and resolves user issues
CertificationsITIL Foundation, Change Management certificationsITIL Foundation, CompTIA A+
Work EnvironmentIT departments, change advisory boardsHelp desks, support centers
FocusChange planning, risk assessment, process complianceUser support, issue resolution, troubleshooting

The It Change Management Analyst focuses on managing IT change processes to ensure smooth transitions with minimal impact, while the It Service Desk Analyst provides frontline support to resolve user issues. Both roles require ITIL knowledge and are essential in IT service management, but they differ in scope and daily responsibilities.

What does an IT Change Management Analyst do?

An IT Change Management Analyst is responsible for overseeing and coordinating changes to information technology systems within an organization. They evaluate proposed changes, assess risks, ensure proper documentation, and facilitate communication between technical teams and stakeholders. Their goal is to minimize service disruptions and ensure that changes are implemented smoothly and according to established procedures. This role typically involves tracking change requests, conducting impact analyses, and ensuring compliance with IT policies and standards.

What does a Change Management Analyst do?

A Change Management Analyst is responsible for developing and implementing strategies to help organizations manage change effectively. They assess the impact of changes, communicate with stakeholders, and ensure smooth transitions during system updates or process improvements, often using tools like change management frameworks and project management software.

What are the key skills and qualifications needed to thrive as an IT Change Management Analyst, and why are they important?

To thrive as an IT Change Management Analyst, you need a solid understanding of ITIL processes, risk assessment, and project coordination, typically supported by a relevant degree or ITIL certification. Familiarity with change management tools like ServiceNow, BMC Remedy, or Jira is essential for tracking and implementing IT changes efficiently. Strong analytical thinking, attention to detail, and effective communication skills help in managing stakeholder expectations and ensuring smooth change transitions. These skills are crucial for minimizing disruption, maintaining service quality, and ensuring compliance in dynamic IT environments.

Is change management high paying?

Change Management Analysts typically earn competitive salaries that vary by industry, experience, and location. In general, professionals with certifications like Prosci or PMP and strong communication skills tend to have higher earning potential within this field.

What does an IT change analyst do?

An IT change management analyst is responsible for overseeing and coordinating changes to IT systems and infrastructure to ensure minimal disruption. They evaluate change requests, plan implementation steps, communicate with stakeholders, and document processes, often using tools like ITSM software. The role requires attention to detail, understanding of IT environments, and adherence to change management procedures.

Which IT analyst roles pay the most?

Senior IT Change Management Analysts and IT Project Managers typically earn the highest salaries among IT analyst roles, especially those with extensive experience, certifications like PMP or ITIL, and expertise in enterprise environments. Roles involving strategic planning, leadership, and complex system implementations tend to offer higher compensation.

How does an IT Change Management Analyst typically collaborate with other IT teams during the change process?

An IT Change Management Analyst works closely with various IT teams, such as development, operations, and support, to ensure that all proposed changes are thoroughly assessed for potential impacts and risks. This involves facilitating change advisory board meetings, gathering input from different stakeholders, and coordinating communication across teams to minimize disruption. Analysts also play a key role in documenting change requests, tracking implementation progress, and ensuring proper post-implementation reviews. This collaborative approach helps maintain system stability while enabling necessary updates and improvements.
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What job categories do people searching It Change Management Analyst jobs look for? The top searched job categories for It Change Management Analyst jobs are:
It Change Management Analyst jobs near you
Infographic showing various It Change Management Analyst job openings in the United States as of July 2026, with employment types broken down into 66% Full Time, 4% Part Time, and 30% Contract. Highlights an 61% Physical, 5% Hybrid, and 34% Remote job distribution, with an average salary of $95,930 per year, or $46.1 per hour.
Manager - Service Management (Change Management Leader)

Manager - Service Management (Change Management Leader)

Citizens

Plano, TX • Hybrid

Other

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Description

Manager, Service Management, Enterprise Change Management

Department
Enterprise Resilience

Reports To
Head of Enterprise Resilience

Locations: This role will require a 4-day hybrid work schedule in one of our primary organizational hubs including: Johnston, RI - Pittsburgh, PA - Phoenix, AZ - Westwood or Medford, MA - Charlotte, NC - Plano, TX - Iselin, NJ 

Position Summary
The Manager, Service Management, Enterprise Change Management provides leadership and accountability for enterprise wide Change Management across technology and application platforms. This role leads a team of Service Management Specialists, governs and matures Change Management processes, and ensures changes are executed in a controlled, compliant, and efficient manner within a highly regulated financial services environment. The role maintains a strong focus on Change Management leadership and execution rather than ownership of broader operational resilience programs.

Key Responsibilities

Change Governance and Process Leadership
Own and continuously improve the enterprise Change Management process aligned to ITIL principles and organizational objectives
Define, maintain, and enforce Change Management policies, standards, procedures, and governance models
Lead and develop a team of Change Management professionals to ensure consistent execution, quality, and compliance
Drive maturity of Change Management practices to support enterprise scale, regulatory expectations, and transformation initiatives

ServiceNow Change Management Administration
Own and enhance the ServiceNow Change Management module including workflows, approvals, automation, and integrations
Partner with ServiceNow platform teams to optimize configuration, reporting, dashboards, and automation
Ensure ServiceNow is consistently used as the system of record for all change activity and approvals

Risk and Impact Assessment
Assess proposed changes for technical risk, business impact, operational readiness, and production stability
Challenge change submissions to ensure alignment with risk tolerance, regulatory requirements, and service reliability expectations
Ensure cybersecurity, regulatory, and audit controls are embedded throughout the change lifecycle

Change Advisory Board Leadership
Chair and facilitate recurring Change Advisory Board meetings
Ensure accurate documentation of decisions, approvals, actions, and follow ups
Prioritize and sequence changes based on risk, business priority, and operational constraints

Execution Oversight and Communication
Oversee execution of scheduled changes to ensure implementation plans, backout strategies, and validation steps are defined and followed
Maintain and communicate enterprise change calendars to increase transparency and minimize conflicts
Communicate change impacts, risks, and schedules to technology and business stakeholders

Post Implementation Review and Continuous Improvement
Lead post implementation reviews and root cause analysis for failed or high impact changes
Analyze metrics, KPIs, and trends to reduce change related incidents and improve outcomes
Promote a culture of continuous improvement, accountability, and operational excellence

Compliance and Audit Coordination
Ensure Change Management practices meet internal policy, regulatory, and audit requirements for financial institutions
Prepare documentation, reporting, and evidence for internal and external audits
Maintain complete and accurate records of approvals, decisions, and controls

Stakeholder Engagement and Training
Build strong partnerships with technology teams, business leaders, and risk and audit partners
Provide training, coaching, and guidance on Change Management processes and ServiceNow usage
Act as a trusted advisor on change related risk, governance, and best practices

Required Qualifications

Education
Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field

Experience
Five to seven plus years of experience in IT Change Management within a large scale enterprise environment
Demonstrated experience implementing, governing, and maturing ITIL based processes
Hands on experience with ServiceNow ITSM with direct ownership of the Change Management module

Certifications
ITIL Foundation required, Intermediate or Expert preferred
ServiceNow System Administrator or Implementation Specialist strongly preferred

Technical Skills
Strong proficiency with ServiceNow Change workflows, approvals, automation, and reporting
Working knowledge of CMDB, Incident Management, Problem Management, and Release Management

Professional Skills
Strong communication, presentation, and documentation skills
Proven leadership, influence, and consensus building capabilities
Advanced analytical, risk assessment, and problem solving skills

Desired Competencies
Strategic thinker able to align Change Management to enterprise stability and transformation goals
Experience with Lean, Six Sigma, or other process improvement methodologies
Strong relationship building, negotiation, and conflict resolution skills
Ability to operate effectively in fast paced, highly regulated environments
Customer focused mindset with a commitment to delivering reliable, high quality IT services

Pay Transparency
The salary range for this position is $150,000 to $190,000 per year, plus eligibility for an annual discretionary bonus. Actual compensation is based on factors including work location, skills, and experience.

Benefits
Citizens offers competitive compensation and comprehensive benefits including medical, dental, and vision coverage, retirement benefits, parental leave, flexible work arrangements, education reimbursement, wellness programs, and more. Citizens paid time off exceeds local and state paid leave requirements. For additional benefits information, visit https://jobs.citizensbank.com/benefits.

Equal Opportunity Statement
Citizens is an equal opportunity employer and is committed to fostering an inclusive environment for all colleagues.

Benefits
We offer competitive compensation and comprehensive benefits including medical, dental, and vision coverage, retirement benefits, parental leave, flexible work arrangements, education reimbursement, wellness programs, and more. Citizens paid time off exceeds local and state paid leave requirements. For additional benefits information, visit https://jobs.citizensbank.com/benefits.

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Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Education:Why Work for UsEmployment Type: 1ST

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