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It Associate Jobs in Dedham, MA (NOW HIRING)

South Shore Health

IT Field Support Analyst

Weymouth, MA · On-site

$27.78 - $37.38/hr

JOB REQUIREMENTS Minimum Education - Preferred Associate's degree or technical certification in computer science, Information Technology or other technical field preferred. Microsoft certification or ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Associates' Degree in MIS or equivalent experience * Industry certifications (CompTIA) or similar ... Applied best practice IT Service Management processes in the delivery and support of IT services e ...

Jobtailor

IT Help Desk Manager

Waltham, MA · On-site

$95 - $130/hr

Reporting to the US Associate Director of IT, leads the firm's US‑based end‑user support function. * Responsible for the delivery and continuous improvement of IT services supporting employees ...

New

XS Brokers

Senior IT Support Specialist

Quincy, MA · On-site

$82K - $90K/yr

Provide informal technical guidance and mentoring to Tier 1 (Associate IT Support Analyst) staff. * Review complex escalations with Tier 1 to reinforce troubleshooting skills and reduce repeat ...

Revel Staffing

IT Help Desk Specialist

Boston, MA · On-site

$80K - $110K/hr

Preferred Qualifications Associate degree in Information Technology, Computer Science, or a related field. Experience supporting users in a healthcare, clinical, medical office, or regulated ...

New

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Associates' Degree in MIS or equivalent experience * Industry certifications (CompTIA) or similar ... Applied best practice IT Service Management processes in the delivery and support of IT services e ...

M&H Consulting, LLC

Be Seen First

Entry Level IT Field Technician

Boston, MA · On-site

$50K - $52K/yr

M&H Consulting LLC, an IT consulting firm in Massachusetts, is looking to fill a position for a ... Associates Degree Maintains clients' computing and overall technical environment by identifying ...

Blitzy

IT Service Desk Engineer

Cambridge, MA · On-site

$90K - $125K/yr

Support for office buildouts and related IT infrastructure needs * Creation and maintenance of ... Associate's or Bachelor's degree in Computer Science, IT, or a related field * Hands-on experience ...

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All JobsIt Associate JobsIt Associate Jobs in Dedham, MA

It Associate information

See Dedham, MA salary details

$14

$30

$57

How much do it associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for it associate in Dedham, MA is $30.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $36.06 per hour, depending on experience, location, and employer.

What is an IT associate?

IT Associates are entry-level professionals who provide technical support, troubleshoot hardware and software issues, and assist with maintaining an organization's computer systems and networks. They often work under the supervision of senior IT staff to ensure the smooth operation of technology infrastructure. Common tasks include installing software, setting up devices, and helping users resolve technical problems. This role is a great starting point for a career in information technology, offering valuable hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an IT associate?

To thrive as an IT Associate, you typically need a solid understanding of computer systems, networking, troubleshooting, and a relevant degree or certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is commonly required. Strong problem-solving ability, attention to detail, and effective communication skills help IT Associates excel in supporting end-users and collaborating with teams. These skills and qualities are crucial for maintaining smooth business operations and quickly resolving technical issues.

What are some common challenges IT associates face when supporting end-users and how can they effectively address them?

IT Associates often encounter challenges such as troubleshooting a wide range of technical issues, communicating complex solutions to non-technical users, and managing multiple support requests simultaneously. To address these, it's important to develop strong problem-solving skills, practice clear and patient communication, and prioritize tasks based on urgency and impact. Many IT teams use ticketing systems and knowledge bases to streamline support and ensure consistent, timely responses. Continuous learning and collaboration with more experienced team members also help IT Associates stay up-to-date and resolve issues more efficiently.

What is the difference between It Associate vs Network Technician?

AspectIt AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Technical diploma or associate degree, certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, support rolesNetwork labs, client sites, troubleshooting network issues
Employer & Industry UsageIT departments across various industries, tech companiesTelecommunications, IT service providers, enterprise networks

The main difference between an It Associate and a Network Technician lies in their focus areas. It Associates typically handle general IT support and help desk tasks, while Network Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ based on technical specialization.

What are the most commonly searched types of It jobs in Dedham, MA?

The most popular types of It jobs in Dedham, MA are:

What cities near Dedham, MA are hiring for It Associate jobs?

Cities near Dedham, MA with the most It Associate job openings:

It Associate jobs near you

IT Field Support Analyst

South Shore Health

Weymouth, MA • On-site

$27.78 - $37.38/hr

Full-time

Posted 9 days ago

South Shore Health rating

7.8

Company rating: 7.8 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

127th of 891 rated healthcare providers

Job description

If you are an existing employee of South Shore Health then please apply through the internal career site.
Requisition Number:
R-23424
Facility:
LOC0007 - 65 Columbian Building65 Columbian StreetWeymouth, MA 02190
Department Name:
SHS IT Field Support
Status:
Full time
Budgeted Hours:
40
Shift:
Day (United States of America)
The IT Field Support Technician I position reports to the Manager of IT Field Support Services and is responsible for providing first level on site desktop support throughout the health system. Responsibilities include taking ownership of on-site desktop support requests at one of the health systems locations and working them to closure. Resolving desktop break fix issues and assisting on, or conducting moves, adds and changes as directed. The IT Field Support Technician I will fully document all work done and resolutions real time in the health systems ticketing system. When appropriate create or update support documents to better prepare the team on support issues. The IT Field Support Technician I should have the ability to assess onsite service requests and resolve or escalate issues that impact end users work flow. The IT Field Support Technician I should be able to clearly demonstrate knowledge of desktop hardware and software support tools and technologies.
Compensation Pay Range:
$27.78 - $37.38
ESSENTIAL FUNCTIONS
• Work with Manager of IT Field Support Services or Lead Analyst to complete scheduled daily work assignments within the Field Support team.
• Determine and escalate the problems or issues when required in a timely manner.
• Monitor field service desktop support queue taking ownership of problems and work requests till closure.
• Keep current on industry support tools and standards that are in alignment with Desktop support functions.
• Communicate the need for ordering IT equipment and appropriate spares where applicable.
• Participate in, and support moves, adds and Changes as directed.
• Ensure that the CMDB inventory database is current at all times when equipment is removed from stock, deployed or retired for all work conducted.
• Respond to inquiries from colleagues, and IS Leadership in a timely manner.
• Drive down open ticket volumes.
• Complete assigned tasks in a timely manner.
JOB REQUIREMENTS
Minimum Education - Preferred
Associate's degree or technical certification in computer science, Information Technology or other technical field preferred.
Microsoft certification or experience preferred.
Minimum Work Experience
1-3 years of Desktop support experience.
Demonstrated experience supporting enterprise desktop environments and related infrastructure in a Healthcare setting.
Required additional Knowledge and Abilities
Proven skills in the support of various desktop and mobile device platforms.
Experience with support and maintenance of Windows-based desktop operating systems (Windows 11)
Support skills with various desktop hardware equipment (Dell, HP, Lenovo), printers, mobile devices / smartphones (Apple and Android based)
Ability to effectively communicate with end users, (nurses, physicians, and other executives) to extract pertinent information needed to resolve issues.
Flexible team player with ability to complete tasks as assigned.
Willingness to continue technical and professional development in line with Desktop Support functions
Personal transportation for local travel between SSHS sites.
Participate in on-call coverage as assigned.
Ability to modify work schedule as business requirements change.
M-F 7:30am - 4pm
Responsibilities if Required:
Education if Required:
License/Registration/Certification Requirements:

What South Shore Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About South Shore Health

Sourced by ZipRecruiter

South Shore Health is a leading provider of health services in South Weymouth, Massachusetts, US. As an integrated health system, the company has a broad offering ranging from primary and specialty care, home health and hospice services, to preventive and emergency care. Founded over a century ago, South Shore Health initially operated as a single hospital but has since morphed into a health network of providers and facilities for comprehensive care. The company's mission is to benefit the community by providing easily accessible, top-quality health services with an emphasis on wellness and prevention.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

South Weymouth, MA, US

Year founded

1922

Social media

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