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It Associate Jobs in Dedham, MA (NOW HIRING)

Information Technology Manager

Boston, MA · On-site

$140K - $160K/yr

The Information Technology (IT) Manager provides hands-on leadership for the Bank's technology ... and Associates, to support reliable service delivery, timely escalation, and effective issue ...

IT Support Associate

Norwood, MA · On-site

$50K - $60K/yr

Position Summary DCD Automotive Holdings is seeking an IT Support Associate to join our team. This role sits at the intersection of day-to-day technical support and long-term systems stability - you ...

New

IT Support Intern

Peabody, MA · On-site

$16.75 - $22.25/hr

Currently pursuing or recently completed an Associate's degree, Bachelor's degree, technical certificate, or comparable training in Information Technology, Computer Science, Information Systems ...

IT Support Intern

Peabody, MA · On-site

$16.75 - $22.25/hr

Currently pursuing or recently completed an Associate's degree, Bachelor's degree, technical certificate, or comparable training in Information Technology, Computer Science, Information Systems ...

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It Associate information

See Dedham, MA salary details

$14

$30

$57

How much do it associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for it associate in Dedham, MA is $30.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $36.06 per hour, depending on experience, location, and employer.

What are some common challenges IT associates face when supporting end-users and how can they effectively address them?

IT Associates often encounter challenges such as troubleshooting a wide range of technical issues, communicating complex solutions to non-technical users, and managing multiple support requests simultaneously. To address these, it's important to develop strong problem-solving skills, practice clear and patient communication, and prioritize tasks based on urgency and impact. Many IT teams use ticketing systems and knowledge bases to streamline support and ensure consistent, timely responses. Continuous learning and collaboration with more experienced team members also help IT Associates stay up-to-date and resolve issues more efficiently.

What is an IT associate?

IT Associates are entry-level professionals who provide technical support, troubleshoot hardware and software issues, and assist with maintaining an organization's computer systems and networks. They often work under the supervision of senior IT staff to ensure the smooth operation of technology infrastructure. Common tasks include installing software, setting up devices, and helping users resolve technical problems. This role is a great starting point for a career in information technology, offering valuable hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an IT associate?

To thrive as an IT Associate, you typically need a solid understanding of computer systems, networking, troubleshooting, and a relevant degree or certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is commonly required. Strong problem-solving ability, attention to detail, and effective communication skills help IT Associates excel in supporting end-users and collaborating with teams. These skills and qualities are crucial for maintaining smooth business operations and quickly resolving technical issues.

What is the difference between It Associate vs Network Technician?

AspectIt AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Technical diploma or associate degree, certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, support rolesNetwork labs, client sites, troubleshooting network issues
Employer & Industry UsageIT departments across various industries, tech companiesTelecommunications, IT service providers, enterprise networks

The main difference between an It Associate and a Network Technician lies in their focus areas. It Associates typically handle general IT support and help desk tasks, while Network Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ based on technical specialization.

What are the most commonly searched types of It jobs in Dedham, MA? The most popular types of It jobs in Dedham, MA are:
What cities near Dedham, MA are hiring for It Associate jobs? Cities near Dedham, MA with the most It Associate job openings:

Associate Director, Information Technology

RoslinCT US

Hopkinton, MA • On-site

Full-time

Posted 6 days ago


Job description

WHO WE ARE 

RoslinCT is a world-leading cell and gene therapy contract development and manufacturing organization creating cutting-edge therapies that change people’s lives. Collaborative, dedicated, and talented people are the backbone of our culture, working both autonomously and in driven teams to make life-changing products utilizing ground-breaking science.

THE ROSLINCT WAY

Here at RoslinCT, our team can contribute to the development of revolutionary treatments. We live every day by our core values: Partner Focus, One Team, Personal Growth, Integrity, Innovation, and Trust and Respect. We put our employees at the forefront by providing a flexible and empowering work environment, an attractive benefits package, and an emphasis on work-life balance. Our people are the key to our success. At RoslinCT we focus on developing our corporate culture, people’s development, growth, and the ability to impact patients.

ACCELERATING YOUR FUTURE 

The Associate Director of Information Technology is a leadership position that will plan, direct, and be responsible for the Software system lifecycle:

  • Selection

  • Design and configuration,

  • Validation

  • Deployment,

  • Upgrade and maintenance,

  • Continuous improvement and Decommissioning

The major software system in deployment is the Material Management and Manufacturing Execution System (MES), currently POMS. Responsibility will also include support for systems such as the QMS, label printing, validation and equipment software.

The role will manage the local IT support team. The individual will work in close collaboration with the site business teams and the Global IT Infrastructure, support and security team.

How You Will Make an Impact:

Leadership and management:

  • Lead the site ITS team and represent the ITS on the site leadership team.

  • Responsible for developing and managing USsite IT budget.

  • Ensure the achievement of site digital transformation and global IT goal such as system implementation,infrastructure, desktop support and cyber security.

Software development and management

  • Manage relationships with GMP technology vendors, solution providers, consultants, and outsourcing firms. Manage consulting engagements to achieve both stakeholder satisfaction and costs.

  • Negotiation and relationship management for GMP technology partners, including initial and annual due diligence, renewals and pricing, technology comparisons, and evaluations.

  • Support integration, validation, administration, and maintenance activities of the site's GMP computer systems.

  • Be a site leader in cGMP manufacturing software technology configuration and deployment,develop technical expertise, conduct on-site training, etc.

  • Stay informed about strategic and emerging technologies. Adopting and implementing new technologies/services where it can deliver meaningful value toRoslinCT.

Manufacturing Execution System

  • Function as a site technical expert for all questions and issues related to the MES system supporting the manufacturing of cell therapy products.

  • Perform and direct the design, configuration, and recipe authoring activities of the site's MES application.

  • Directly support operations with troubleshooting and issue resolution with respect to the MES system.

  • Lead MES projects to meet deliverables, technical, budget, and schedule goals including managing the work of internal and external resources and following up to ensure the desired result has been achieved.

  • Support the life-cycle maintenance of GMP manufacturing systems including developing programs for software backups, updates, diagnostics, documentation, and obsolescence planning.

  • Capable of being an MES subject matter expert to assist in regulatory audits and investigations.

Qualifications;

  • BS in Computer Science,Engineering, Engineering Technology, or other Technical Degree with a minimum of 7 years’ experience working in a regulated GMP environment, preferably in biopharmaceutical manufacturing.

  • Evidence of teamwork, leadership and initiative taking including management experience

  • PriorMES experience with Emerson Syncade, Werum PAS-X, or POMS required.

  • Understanding of Warehouse and Inventory management specifically and implementation of ERP systems in a GMP facility.

  • Demonstrated proficiency with experience designing and implementing EBR recipes using GAMP5, S88 and S95 standards.

  • Familiarity with cybersecurity compliance and information security in a compartmentalized scientific/technical R+D and business computing environment

  • Proficient with MS Word, Excel, PowerPoint, and other MS Office suite applications.

OUR COMMITMENT

All RoslinCT employees embrace the principles of our culture and values and are deeply committed to fostering an environment where diversity and inclusion are not only valued but prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to impact people in big ways.

RoslinCT is proud to be an equal-opportunity employer, we seek to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other applicable legally protected characteristics.