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It Assistant Jobs in Victoria, BC (NOW HIRING)

KPMG

Security Architect

Victoria, BC

Security Architect will assist with technical security architectural requirements, design and ... Bachelor's or master's degree in Information Technology, Computer Science, or a related work ...

Iridia Medical

Human Resources Assistant

Victoria, BC

CA$11/hr

... (HRIS). You'll be responsible for working with the service provider to set up the system from ... business technology and practices. We are looking for someone who is more than just computer ...

KPMG

Team Administrative Assistant

Victoria, BC · On-site

Providing you with the support you need to be at your best For more information about KPMG in ... AI technologies used in our recruitment process undergo detailed risk assessments, including ...

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It Assistant information

See Victoria, BC salary details

$10

$20

$33

How much do it assistant jobs pay per hour?

As of May 28, 2026, the average hourly pay for it assistant in Victoria, BC is $20.33, according to ZipRecruiter salary data. Most workers in this role earn between $16.04 and $22.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Assistant, and why are they important?

To thrive as an IT Assistant, you need foundational knowledge in computer hardware, software troubleshooting, and network basics, often supported by an associate degree or certifications like CompTIA A+. Familiarity with help desk ticketing systems, Microsoft Office Suite, and operating systems such as Windows and macOS is typically required. Strong communication, problem-solving abilities, and a customer-focused attitude make someone stand out in this role. These competencies are crucial for efficiently resolving technical issues, supporting end-users, and maintaining smooth IT operations.

What are some common challenges IT Assistants face when supporting end-users, and how can these be effectively managed?

IT Assistants often encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and communicating complex solutions to non-technical users. To manage these challenges effectively, strong organizational skills and the ability to prioritize tasks are essential. Additionally, developing clear communication strategies and staying updated on the latest software and hardware can help IT Assistants resolve problems more efficiently and provide excellent support to team members.

What are IT Assistants?

IT Assistants are professionals who provide technical support and assistance to an organization's staff and IT department. Their duties typically include troubleshooting hardware and software issues, setting up equipment, helping users with computer problems, and maintaining IT systems. They often act as the first point of contact for technical issues, ensuring that technology runs smoothly so that employees can work efficiently. IT Assistants may also assist with installing new software, updating security protocols, and managing user accounts.

What is the difference between It Assistant vs Network Technician?

AspectIT AssistantNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, Help Desk, SupportData Centers, Network Installations
Primary ResponsibilitiesHardware/software support, user assistanceNetwork setup, troubleshooting, maintenance
Industry UsageIT support across various sectorsNetworking companies, ISPs, large organizations

While both roles support IT infrastructure, an IT Assistant primarily provides user support and handles hardware/software issues, whereas a Network Technician focuses on network infrastructure, setup, and troubleshooting. The roles often overlap but differ mainly in scope and specialization.

More about It Assistant jobs
What are the most commonly searched types of It jobs in Victoria, BC? The most popular types of It jobs in Victoria, BC are:
What cities near Victoria, BC are hiring for It Assistant jobs? Cities near Victoria, BC with the most It Assistant job openings:
It Assistant jobs near you
Infographic showing various It Assistant job openings in Victoria, BC as of May 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 87% Physical, and 13% Remote job distribution, with an average salary of $42,278 per year, or $20.3 per hour.

Senior IT Technician - Victoria

ESW IT Business Advisors

Saanichton, BC

Full-time

Posted 28 days ago

Job description

About ESW - IT Business Advisors

ESW-IT is an established IT Consulting Firm providing end-to-end IT services and solutions to small, mid-sized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools - we can decrease costs and complexity and increase IT innovation. ESW-IT proudly promotes its Core Values of Courageous Spirit, Servant Heart, and Fun Attitude

Our Core Values

To create our core values, ESW invited Co-Workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values.

  • Courageous Spirit - Intentionally moving forward while persevering in a positive manner.
  • Servant Heart - Willingness to put others ahead of us while fostering fellowship with co-workers, clients, vendors and community.
  • Fun Attitude - Approaching our lives in a way which encourages excitement, passion and enjoyment.


This position reports to: Phillip Kristiansen, Operations Manager

Position Highlights

  • IT Technician
  • Location: Victoria, B.C.
  • Full time, Permanent
  • Hours: Monday - Friday, 8am - 5pm, with some after-hours support work when needed.

Core Competencies required for this position

  • Communication - clear, professional and effective in both written and verbal communication with clients, co-workers and leadership
  • Collaboration & Teamwork - work effectively with technical colleagues, leader and client teams to deliver integrated solutions
  • Adaptability - adjust quickly to changing client demands, priorities and technologies
  • Analytical thinking - apply structured thinking to assess client needs, define objectives, and scope solutions
  • Documentation & knowledge sharing - develop and maintain high-quality technical documentation to support knowledge transfer and future troubleshooting
  • Client-centric service orientation - consistently meet commitments to service delivery requirements, balancing quality, timeliness and efficiency


Primary Focus / Job Description

  • Delivery solutions to our Small to Mid-sized business (SMB) with a strong focus on client care, timelines, and KPI deliverables.
  • Responsible for liaising with businesses, leaders, users, and co-workers to provide technical support on complex issues related to our client's various infrastructure environments.
  • Support the Account/Project management office in proposing and developing the "right" solution for the client.
  • Investigate, troubleshoot, problem solve and the resolution of technical infrastructure related issues, and providing third level support including root cause analysis testing and documentation.
  • Plan/setup/configure/deploy/troubleshoot desktops, servers, networks with a focus on cloud services such as Azure and O365 as well as servers and storage.
  • Build and maintain in-depth knowledge of ESW IT services and offerings.
  • Develop and update technical documentation including system configurations, application integration, etc.
  • Follow change management procedures when deploying changes to the varying environments.
  • Provide remote or on-site client support to specified clients.
  • Assist with planning or implementation of small to complex projects.
  • Maintain client commitments related to service delivery requirements.
  • Formulate and define the objective and scope based on the clear understanding of the client's business' requirements and needs.
  • Assist in the development and delivery of automated managed service products.
  • Contribute to transformative activities from the Project team to Operations team.
  • Perform other duties when assigned.


Skills and Experience Required

  • 4+ years of experience in an IT Consulting or senior technical support role - preferred.
  • Post secondary education in a computer-related disciple - preferred.
  • Microsoft Certifications, and related industry technical certifications such as AWS are an asset.
  • Advanced knowledge of Windows 10, Windows Server 2016/2019, MS Azure.
  • Microsoft Full Product Site.
  • Virtualization - MS Hyper-V, VMWare.
  • Advanced knowledge with Microsoft Active Directory.
  • Advanced knowledge of networking and routing technology.
  • Ability to remain calm and work efficiently in stressful circumstances.
  • Time management, and the ability to work with minimal supervision.
  • A combination of education and experience will be considered.

Working Conditions

  • This position will be based out of the ESW Vancouver, B.C. office location, and mainly supports the greater area and surrounding communities.
  • This role can be physically demanding at times requiring carrying, setting up, and servicing of hardware weighing up to 50 pounds in a variety of environments.
  • Will require own vehicle with insurance appropriate to business use.
  • The successful candidate must comply with the safety standards of ESW IT Business Advisors and all of its clients.


Contacts

  • Administrative staff, and middle management.
  • Executive management.
  • Other consultants with different skill sets.
  • Other technology vendors.


To Apply: Clickhere to apply throughBambooHRor copy this link into your browser:

https://eswitbusinessadvisors.bamboohr.com/careers/262?source=aWQ9Nw%3D%3D


Please provide a cover letter, kindly include:

  • Where you saw this position advertised
  • If you were referred to this position, the name of the ESW co-worker who referred you.


We welcome applications form all qualified individuals. Please note that to be considered for this role, candidates must have legal authorization to work in Canada. We are unable to sponsor work permits or visas for this position.

Background checks and other assessments are conditions of employment.

To view all our job postings, visit our website athttp://www.eswit.com/careers.html

Apply