Issues Management Jobs in Tennessee (NOW HIRING)

Site IT Manager – Piney Flats, Tennessee

Position Title: Site IT Manager
Location: Piney Flats, TN
Department: Information Technology
Reports To: Director of Information Technology

Position Summary

The Site IT Manager is responsible for providing hands-on IT leadership and operational support for Microporous' manufacturing facility in Piney Flats, Tennessee. This role serves as the primary on-site technology resource, overseeing infrastructure, cybersecurity, end-user support, manufacturing systems support, IT asset management, vendor coordination, and local project execution.

The ideal candidate is a highly technical and customer-focused IT professional who can balance strategic planning with daily operational responsibilities. This position requires strong expertise in networking, systems administration, cybersecurity, help desk, and Microsoft 365.

Key Responsibilities

Infrastructure & Network Administration

• Administer and maintain the site's network infrastructure, including:
  • Firewalls
  • Switches
  • Wireless networks
  • VLANs
  • VPN connectivity
  • Internet circuits
• Monitor network performance, availability, and capacity.
• Troubleshoot network outages and connectivity issues.
• Manage relationships with telecommunications and infrastructure vendors.
• Support WAN connectivity between corporate and remote locations.
• Maintain network documentation, diagrams, and inventory records.

Systems Administration

• Administer Microsoft Windows Server environments.
• Manage Active Directory, Group Policy, DNS, DHCP, and file services.
• Support virtualization platforms such as VMware.
• Manage backup and disaster recovery systems.
• Administer Microsoft 365 services including:
  • Exchange Online
  • Teams
  • SharePoint
  • OneDrive
  • Entra ID (Azure AD)
• Maintain server and workstation patching schedules.

Cybersecurity & Compliance

• Serve as the local cybersecurity lead for the facility.
• Monitor endpoint protection, EDR/XDR, and security alerts.
• Conduct vulnerability remediation activities.
• Ensure compliance with company security policies and standards.
• Support incident response investigations and remediation.
• Manage user access reviews and privileged access controls.
• Participate in security awareness training programs.
• Assist with audit readiness efforts and compliance requirements.

Manufacturing Technology Support

• Support production-related technology systems and equipment.
• Coordinate with Operations, Engineering, Quality, and Maintenance teams.
• Support shop floor devices including:
  • Industrial PCs
  • Barcode scanners
  • Label printers
  • Wireless devices
  • Production terminals
• Assist with ERP, MES, WMS, and manufacturing application support.
• Partner with OT vendors and engineering teams while maintaining IT security standards.

End User Support & Service Delivery

• Resolve hardware, software, and connectivity issues.
• Manage ticket queues and service requests.
• Install, configure, and deploy end-user equipment.
• Maintain IT asset inventory and lifecycle management.
• Develop and maintain user documentation and knowledge articles.
• Deliver exceptional customer service to employees across all departments.

Identity, Access & Resource Administration

• Manage onboarding, transfers, and offboarding processes.
• Provision and deprovision:
  • User accounts
  • Email accounts
  • Security groups
  • Application access
  • MFA enrollment
• Maintain least-privilege access principles.
• Perform periodic access certification reviews.
• Ensure accurate user and role documentation.

Vendor & Project Management

• Coordinate local IT vendors and service providers.
• Assist with budgeting and procurement activities.
• Support corporate IT initiatives and deployments.
• Lead local technology projects from planning through execution.
• Participate in ERP implementation, upgrades, and technology rollouts.

Documentation & Continuous Improvement

• Maintain accurate documentation for:
  • Systems
  • Networks
  • Applications
  • Processes
  • Recovery procedures
• Identify opportunities for automation and process improvement.
• Develop and maintain standard operating procedures.

Required Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or related field.
• Equivalent experience may be considered in lieu of formal education.

Experience

• 5+ years of progressive IT support and administration experience.
• 3+ years supporting manufacturing or industrial environments preferred.
• Experience supporting 24/7 operations.
• Experience administering Microsoft 365 and Windows Server environments.
• Experience managing network infrastructure and cybersecurity tools.
• Experience supporting ERP systems preferred.

Preferred Certifications

Candidates should possess one or more of the following certifications:

Microsoft

• Microsoft Certified: Azure Administrator Associate
• Microsoft 365 Administrator Expert
• Microsoft Certified: Security Operations Analyst Associate

Networking

• Cisco CCNA
• Cisco CCNP (Preferred)
• CompTIA Network+

Infrastructure

• VMware VCP
• ITIL Foundation

Soft Skills & Competencies

• Strong troubleshooting and analytical skills.
• Excellent communication and customer service abilities.
• Ability to work independently with minimal supervision.
• Strong organizational and project management skills.
• Ability to prioritize competing demands in a fast-paced manufacturing environment.
• Proven ability to build strong relationships with business leaders and operational teams.
• Hands-on, service-oriented mindset with a willingness to support all levels of the organization.

Physical Requirements

• Ability to lift and move IT equipment up to 50 pounds.
• Ability to work in office, warehouse, and manufacturing environments.
• Ability to travel occasionally between company facilities as needed.
• Availability for after-hours support and emergency response when required.

Success Measures (First 12 Months)

• Maintain site infrastructure uptime above 99.9%.
• Achieve SLA compliance for help desk requests.
• Reduce recurring support incidents through root cause analysis.
• Improve cybersecurity posture through remediation and patch compliance.
• Support successful ERP and manufacturing technology initiatives.
• Establish comprehensive documentation for all site IT systems and processes.