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Issue Management Jobs in Georgia (NOW HIRING)

Risk & Issue Management * Resource Planning & Allocation * 7+ years in Technical Project / Program Management * Experience with complex development and integration projects * Strong Agile delivery ...

Escalation and Issue Management * Support high-risk escalations involvingmerchants, acquirers, issuers, and third-party agents including drafting communications and coordination to senior leadership.

Escalation and Issue Management * Support high-risk escalations involving merchants, acquirers, issuers, and third-party agents including drafting communications and coordination to senior leadership.

Client Issue Management & Service Recovery * Coordinate client escalations - triaging concerns, mobilizing the right resources, and owning empathetic, on-brand client communications during service ...

Client Issue Management & Service Recovery * Coordinate client escalations - triaging concerns, mobilizing the right resources, and owning empathetic, on-brand client communications during service ...

Strong project planning, risk and issue management, change control, stakeholder communication, and executive reporting skills. * Strong written and verbal communication and the ability to coordinate ...

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Risk & issue management: identify, mitigate and escalate critical risks; drive timely recovery plans. * Stakeholder management: act as primary interface to customers, senior leadership and major ...

Showing results 21-40

Issue Management information

What are the typical daily responsibilities in an issue management role?

As an Issue Management professional, your daily tasks often include identifying new issues through reporting channels, documenting and prioritizing these issues, and coordinating with relevant teams to develop solutions. You’ll facilitate meetings or incident reviews, track the progress of open items, and update stakeholders regularly on resolution status. The role frequently requires reviewing root causes, developing preventive strategies, and maintaining clear records in issue tracking systems. Collaboration with operations, IT, compliance, or customer service teams is common to ensure a comprehensive approach to problem resolution and process improvement.

What are the key skills and qualifications needed to thrive in the issue management position, and why are they important?

To thrive in Issue Management, you should have strong analytical skills, problem-solving abilities, and a background in risk assessment or quality assurance, often supported by relevant experience or a degree in business administration or a related field. Familiarity with issue tracking software (such as Jira or ServiceNow), project management tools, and root cause analysis methodologies is highly beneficial. Excellent communication, attention to detail, and resilience under pressure help you navigate high-stakes situations effectively. These competencies ensure that issues are identified, tracked, resolved, and prevented efficiently, minimizing disruptions and supporting organizational goals.

What is an issue management?

An Issue Management job involves identifying, assessing, and resolving issues that arise within a project, organization, or business process. Professionals in this role analyze root causes, collaborate with stakeholders, and implement solutions to prevent recurrence. They also track the progress of issue resolution and maintain clear documentation to ensure transparency. Strong problem-solving, communication, and analytical skills are essential for success in this role.

What are popular job titles related to Issue Management jobs in Georgia?

For Issue Management jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Issue Management jobs in Georgia look for?

The top searched job categories for Issue Management jobs in Georgia are:

What cities in Georgia are hiring for Issue Management jobs?

Cities in Georgia with the most Issue Management job openings:

Infographic showing various Issue Management job openings in Georgia as of August 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 82% In-person, 10% Hybrid, and 8% Remote job distribution.

Project Manager, Strategic Communications (In Ofc 4 Days/Wk)

Southern Company

Atlanta, GA • On-site

Full-time

Medical, Retirement

Posted 9 days ago


Southern Company rating

8.4

Company rating: 8.4 out of 10

Based on 23 frontline employees who took The Breakroom Quiz


Job description


Project Manager, Strategic Communications (Corporate Affairs)
Please Note: There will be an in-office presence expectation at 241 Ralph McGill Blvd, Atlanta, GA four (4) days per week and/or as additionally required.
Job Summary
The Project Manager, Strategic Communications supports the development and execution of strategic communications initiatives that advance Georgia Power's business objectives, strengthen stakeholder trust, and enhance the company's reputation among customers, communities, policymakers, employees, and other key audiences.
This role serves as a strategic resource to the Corporate Affairs organization, helping shape communications strategies, support enterprise-wide initiatives, and drive alignment across key business priorities.
The position operates at the intersection of communications, business strategy, issue management, and organizational coordination, ensuring the company effectively communicates its priorities, positions, and impact across the state.
This role helps identify, anticipate, and communicate the issues, opportunities, and trends shaping Georgia Power's future. Working across the organization, the Project Manager, Strategic Communications supports strategic initiatives, develops communications approaches, and provides insights that strengthen stakeholder understanding and trust.
** The successful candidate will possess strong PROJECT MANAGEMENT experience, business acumen, exceptional communication skills, sound judgment, and the ability to build relationships and influence outcomes across a diverse range of internal and external stakeholders.
Key Responsibilities
Core Areas of Responsibility
Communications Strategy & Planning
  • Support development and execution of communications strategies that advance Georgia Power's business objectives, strengthen reputation, and build stakeholder trust.
  • Partner with Corporate Affairs leadership to identify opportunities to proactively communicate company priorities, accomplishments, and positions on key issues.
  • Help shape and refine enterprise narratives around strategic topics including affordability, reliability, economic development, energy policy, customer growth, data centers, innovation, and community investment.
  • Ensure alignment and consistency of messaging across internal communications, external communications, public affairs, customer communications, and stakeholder engagement efforts.
  • Partner with communications teams to translate complex business, regulatory, and operational issues into clear and compelling messages for diverse audiences.
  • Support issue management, crisis preparedness, and rapid response efforts by coordinating communications strategies and engagement approaches.

Strategic Initiatives & Special Projects
  • Support execution of strategic priorities and special initiatives within Corporate Affairs.
  • Coordinate cross-functional projects involving communications, customer service, operations, economic development, government affairs, and external affairs teams.
  • Develop project plans, milestones, executive updates, and implementation strategies for key initiatives.
  • Monitor emerging issues, risks, and opportunities impacting Georgia Power and recommend proactive engagement strategies.
  • Support leadership planning, strategic reviews, and organizational initiatives.

Message Development & Narrative Management
  • Develop messaging frameworks, briefing materials, presentations, communications plans, and strategic content that support company priorities.
  • Monitor public sentiment, media coverage, stakeholder feedback, and emerging issues to identify communications opportunities and risks.
  • Help maintain message frameworks, narrative platforms, communication toolkits, and briefing materials that enable consistent and effective communication across the company.
  • Support development of issue-specific communications strategies related to key business priorities and emerging challenges.

Corporate Affairs Planning & Coordination
  • Improve alignment across Corporate Affairs functions and key business partners.
  • Track strategic initiatives and ensure accountability for key deliverables and commitments.
  • Support leadership meetings, planning sessions, and organizational effectiveness efforts.
  • Help establish operating rhythms and processes that improve execution, visibility, and coordination across the organization.
  • Manage Corporate Affairs planning processes, strategic reviews, issue tracking, and cross-functional coordination activities.

Industry Issues Monitoring & Analysis
  • Maintain awareness of issues shaping Georgia Power and the utility industry, including affordability, reliability, economic development, load growth, data centers, hyperscaler expansion, electrification, emerging technologies, regulatory developments, and customer expectations.
  • Analyze stakeholder feedback, policy developments, public opinion, media coverage, and industry trends to identify risks and opportunities.
  • Translate insights into communications strategies, educational initiatives, and engagement approaches that support business objectives.
  • Provide strategic recommendations to leadership on emerging issues and communications considerations.

Partner Enablement & Communications Support
  • Serve as a resource to internal teams on key company positions, strategic priorities, and emerging issues.
  • Develop and maintain communications toolkits, messaging frameworks, briefing materials, and playbooks that support consistent communication across the company.
  • Partner with project teams and business units to develop communications strategies that support strategic initiatives and enterprise priorities.
  • Help ensure communications efforts across the organization are aligned with corporate messaging and business objectives.

Qualifications
  • Bachelor's degree required.
  • 7-12 years of experience in strategic communications, corporate affairs, public affairs, government affairs, public policy, management consulting, corporate strategy, energy, technology, infrastructure, or related fields.
  • Demonstrated understanding of the electric utility industry, energy markets, regulatory environments, and the issues shaping the future of energy.
  • Experience supporting strategic initiatives involving large-load customers, energy infrastructure, grid modernization, energy policy, data centers, hyperscaler growth, or emerging technologies is preferred.
  • Experience working with or supporting hyperscalers, technology companies, large industrial customers, energy developers, infrastructure organizations, or other complex stakeholder environments is a plus.
  • Strong project management and organizational skills, with the ability to manage multiple priorities and initiatives simultaneously.
  • Excellent written, verbal, and presentation communication skills.
  • Demonstrated ability to influence without direct authority and build alignment across diverse stakeholder groups.
  • Strong business acumen and ability to connect communications strategies to organizational objectives.
  • Ability to synthesize complex business, regulatory, technical, and policy issues into clear and actionable recommendations.
  • Experience operating in highly visible, fast-paced, and matrixed organizations.

About Us
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
Southern Company (NYSE: SO) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com.
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf. Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
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