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Isp Technical Support Representative Jobs (NOW HIRING)

Hexagon

Technical Support Representative

$70K - $90K/yr

We are looking for a Technical Support Representative to join our Global Support Organization. Responsibilities include but are not limited to: * Provide technical support for customers and sales ...

Hexagon Geosystems

Technical Support Representative

$70K - $90K/yr

We are looking for a Technical Support Representative to join our Global Support Organization. Responsibilities include but are not limited to: * Provide technical support for customers and sales ...

Generac

Technical Support Representative

Reno, NV

Position Overview The Technical Support Representative III provides advanced technical support for Generac generators, transfer switches, solar inverter systems, and battery energy storage products.

Hexagon

Technical Support Representative

Livermore, CA · On-site

$70K - $90K/yr

We are looking for a Technical Support Representative to join our Global Support Organization. Responsibilities include but are not limited to: * Provide technical support for customers and sales ...

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Isp Technical Support Representative information

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How much do isp technical support representative jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for isp technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is an ISP Technical Support Representative?

ISP Technical Support Representatives are customer service professionals who assist users with issues related to their internet service provider (ISP). They handle inquiries about internet connectivity, account setup, troubleshooting technical problems, and resolving service disruptions. These representatives communicate with customers via phone, chat, or email, providing step-by-step guidance to resolve issues. They also escalate complex problems to higher-level technical teams when necessary and may assist with billing or account management questions. Their goal is to ensure customer satisfaction by delivering timely and effective support.

What are the key skills and qualifications needed to thrive as an ISP Technical Support Representative?

To thrive as an ISP Technical Support Representative, you need a solid understanding of networking concepts, troubleshooting techniques, and typically a high school diploma or relevant technical certification. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and diagnostic tools like ping and traceroute is essential. Strong communication, patience, and problem-solving abilities help you address customer concerns effectively and maintain satisfaction. These skills ensure timely resolution of technical issues, efficient customer service, and high client retention for the ISP.

What are some common challenges faced by ISP Technical Support Representatives, and how are they typically addressed?

ISP Technical Support Representatives often encounter challenges such as resolving complex connectivity issues, managing high call volumes, and troubleshooting a wide range of customer problems. These challenges are typically addressed through comprehensive training, access to detailed knowledge bases, and ongoing support from senior technical staff. Team collaboration and clear communication are also essential, as representatives frequently escalate difficult cases or work together to solve uncommon technical problems. Developing strong problem-solving skills and staying updated on new technologies can further help representatives succeed in this dynamic role.

What is the difference between Isp Technical Support Representative vs Customer Support Specialist?

AspectIsp Technical Support RepresentativeCustomer Support Specialist
CredentialsTechnical certifications, knowledge of networking and internet servicesCustomer service skills, communication skills, sometimes technical knowledge
Work EnvironmentCall centers, technical support teams, on-site or remoteCall centers, retail, online support, various industries
Employer & IndustryInternet service providers, telecom companiesVarious industries including retail, tech, finance
Search & Comparison IntentTechnical skills, troubleshooting, internet supportCustomer service, communication, problem-solving

The main difference between an Isp Technical Support Representative and a Customer Support Specialist lies in their focus. The Isp Technical Support Representative primarily handles technical issues related to internet services, requiring technical certifications and networking knowledge. In contrast, the Customer Support Specialist focuses on general customer service and communication skills across various industries. Both roles involve assisting customers, but the technical depth and industry context differ.

What cities are hiring for Isp Technical Support Representative jobs?

Cities with the most Isp Technical Support Representative job openings:

What states have the most Isp Technical Support Representative jobs?

States with the most job openings for Isp Technical Support Representative jobs include:

What are popular job titles related to Isp Technical Support Representative jobs?

For Isp Technical Support Representative jobs, the most frequently searched job titles are:

Infographic showing various Isp Technical Support Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.

Technical Support Representative

Round Rock, TX • On-site

Facility Solutions Group, Inc.
Facilities Support Services • 1 - 5K employees
Learn more about Facility Solutions Group, Inc.external

$18 - $25/hr

Full-time

Re-posted 26 days ago

Job description

Overview
As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in a variety of methods, such as alarm monitoring, emails, and chat. You will analyze, troubleshoot and resolve technical issues for various types, including connectivity, installation, and equipment defects. You may remotely configure and troubleshoot client's equipment or simply educate customers. In the event that an issue cannot be resolved, you will escalate to the next tier of support or arrange dates, times and access arrangements for a service call. You'll utilize multiple computers and databases to record the results of interactions.
Responsibilities
  • Provides answers to clients by identifying problems; researching answers; guiding clients through corrective steps.
  • Research required information using available resources.
  • Respond to tickets, resolve underlying issues and document occurrences and solutions.
  • Identify and escalate priority issues per Client specifications.
  • Contribute to internal knowledge base.
  • Improves system performance by identifying problems; recommending changes.
  • Follow up and make scheduled callbacks to customers where necessary.
  • Stay current with system information, changes and updates.

Qualifications
The ideal candidate will satisfy the following requirements and qualifications:
  • World-class customer service skills
  • Excellent analyzation skills
  • Problem solving capabilities
  • Proficient computer skills in remote desktops, G-Suite and OS navigation
  • Demonstrated proficiency in typing and grammar
  • Ability to organize documents and records as well as detailed note taking.
  • High School diploma or General Education Degree
  • Experience in Help Desk, Energy Management, HVAC, or Electrical is preferred

Pay Range
USD $18.00 - USD $25.00 /Hr.
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About Facility Solutions Group

Sourced by ZipRecruiter

For 40 years, FSG has helped Businesses of all sizes with Lighting, Electrical, Signage & Technology challenges. But it is not what we do that makes us different, it's why we do it. FSG was founded in 1982 on the guiding principle that Hard work, Dedication to excellence, and Continual learning will always yield a positive result for everyone involved. Since then, FSG has grown from a Small lighting Distributor in San Antonio Texas, to one of the Nation's largest lighting Distributors and Electrical Contractors. Today, FSG employs more than 2000 Employees Nationwide and works with more than a thousand affiliate vendors from all four corners of the Nation. FSG's customers list includes every type of Business from top name Multisite Consumer Brands, to General Contractors, to local neighborhood Businesses.

Industry

Facilities support services

Company size

1,001 - 5,000 Employees

Headquarters location

Austin, TX, US

Year founded

1982

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