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Isp Technical Support Representative Jobs (NOW HIRING)

shentel

Technical Support Rep I

Winchester, VA

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

shentel

Technical Support Rep I

Lynchburg, VA

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Our Technical ...

Generac

Technical Support Representative

Reno, NV

The Technical Support Representative III is responsible for providing technical support to our authorized dealer network including fielding and resolving technical service issues, providing ...

Robert Half

Technical Support Rep

Sarasota, FL · On-site

We are looking for a Technical Support Rep to join a water industry organization in Sarasota, Florida as part of a contract opportunity with permanent potential. In this onsite role, you will serve ...

OpenEye

Technical Support Representative

Liberty Lake, WA · On-site

$19 - $22/hr

Job Summary As a Technical Support Representative, you will be responsible for supporting all products OpenEye offers as well as secondary software and products necessary for use. You will provide ...

Ag

Technical Support Representative

Grand Prairie, TX · On-site

Airbus Helicopters, Inc. (AHI) is looking for a Technical Support Representative to serve as the critical link between our world-class engineering teams and our valued customers. In this role, you ...

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All JobsIsp Technical Support Representative Jobs

Isp Technical Support Representative information

See salary details

$12

$21

$31

How much do isp technical support representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for isp technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Isp Technical Support Representative vs Customer Support Specialist?

AspectIsp Technical Support RepresentativeCustomer Support Specialist
CredentialsTechnical certifications, knowledge of networking and internet servicesCustomer service skills, communication skills, sometimes technical knowledge
Work EnvironmentCall centers, technical support teams, on-site or remoteCall centers, retail, online support, various industries
Employer & IndustryInternet service providers, telecom companiesVarious industries including retail, tech, finance
Search & Comparison IntentTechnical skills, troubleshooting, internet supportCustomer service, communication, problem-solving

The main difference between an Isp Technical Support Representative and a Customer Support Specialist lies in their focus. The Isp Technical Support Representative primarily handles technical issues related to internet services, requiring technical certifications and networking knowledge. In contrast, the Customer Support Specialist focuses on general customer service and communication skills across various industries. Both roles involve assisting customers, but the technical depth and industry context differ.

What are the key skills and qualifications needed to thrive as an ISP Technical Support Representative, and why are they important?

To thrive as an ISP Technical Support Representative, you need a solid understanding of networking concepts, troubleshooting techniques, and typically a high school diploma or relevant technical certification. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and diagnostic tools like ping and traceroute is essential. Strong communication, patience, and problem-solving abilities help you address customer concerns effectively and maintain satisfaction. These skills ensure timely resolution of technical issues, efficient customer service, and high client retention for the ISP.

What are some common challenges faced by ISP Technical Support Representatives, and how are they typically addressed?

ISP Technical Support Representatives often encounter challenges such as resolving complex connectivity issues, managing high call volumes, and troubleshooting a wide range of customer problems. These challenges are typically addressed through comprehensive training, access to detailed knowledge bases, and ongoing support from senior technical staff. Team collaboration and clear communication are also essential, as representatives frequently escalate difficult cases or work together to solve uncommon technical problems. Developing strong problem-solving skills and staying updated on new technologies can further help representatives succeed in this dynamic role.

What are ISP Technical Support Representatives?

ISP Technical Support Representatives are customer service professionals who assist users with issues related to their internet service provider (ISP). They handle inquiries about internet connectivity, account setup, troubleshooting technical problems, and resolving service disruptions. These representatives communicate with customers via phone, chat, or email, providing step-by-step guidance to resolve issues. They also escalate complex problems to higher-level technical teams when necessary and may assist with billing or account management questions. Their goal is to ensure customer satisfaction by delivering timely and effective support.
What cities are hiring for Isp Technical Support Representative jobs? Cities with the most Isp Technical Support Representative job openings:
What states have the most Isp Technical Support Representative jobs? States with the most job openings for Isp Technical Support Representative jobs include:
Infographic showing various Isp Technical Support Representative job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.
Technical Support Rep I

Technical Support Rep I

shentel

Winchester, VA

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Shentel rating

6.1

Company rating: 6.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

62nd of 76 rated telecommunications companies

Job description

Do you enjoy interacting with people? Are you a natural problem-solver? Do you love working with the latest technology? If this sounds like YOU, come be a part of our growing Shentel Technical Support Team! 

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. 

Our Technical Support Representatives are a part of a supportive, service-oriented team in call center environment who:
• Promote quality customer experience with honest and committed customer care. 
• Engage in real-time troubleshooting with customers to resolve technical issues. 
• Educate residential Shentel customers about the installation and use of products. 
• Capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience.

We offer a great work environment and competitive total compensation package that includes:
• World class 401(k) – up to 8% company contribution
• Medical, dental, vision, and life insurance with company subsidies
• Up to 3 weeks of PTO and up to 9 paid holidays

You worked hard for the following:
• Your reputation as a successful customer service professional who meets and exceeds goals
• Your high school diploma or equivalent
• One year of customer service or call center experience

We are looking for motivated individuals who love a challenge and are ready to meet and exceed their goals.

What are you waiting for? Come join Shentel’s Technical Support Team!

Apply