ZipRecruiter

Log In

1

Isp Technical Support Representative Jobs (NOW HIRING)

LHH US

Technical Support Rep

Rochelle Park, NJ

$50K - $60K/yr

Technical Support Representative Bergen County, NJ Our client, a leader in entertainment technology, is seeking a Technical Support Representative to provide high-quality technical assistance and ...

Docmagic

Technical Support Representative

Torrance, CA · On-site

$26.30 - $36/hr

Position Summary The Technical Support Representative serves as the initial point of contact for primary technical issues and handles escalation inquiries. This role focuses on resolving ...

Xante corp

Technical Support Representative

Mobile, AL · On-site

Technical Support Representative The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific ...

next page

Showing results 1-20

People also search for

All JobsIsp Technical Support Representative Jobs

Isp Technical Support Representative information

See salary details

$12

$21

$31

How much do isp technical support representative jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for isp technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Isp Technical Support Representative vs Customer Support Specialist?

AspectIsp Technical Support RepresentativeCustomer Support Specialist
CredentialsTechnical certifications, knowledge of networking and internet servicesCustomer service skills, communication skills, sometimes technical knowledge
Work EnvironmentCall centers, technical support teams, on-site or remoteCall centers, retail, online support, various industries
Employer & IndustryInternet service providers, telecom companiesVarious industries including retail, tech, finance
Search & Comparison IntentTechnical skills, troubleshooting, internet supportCustomer service, communication, problem-solving

The main difference between an Isp Technical Support Representative and a Customer Support Specialist lies in their focus. The Isp Technical Support Representative primarily handles technical issues related to internet services, requiring technical certifications and networking knowledge. In contrast, the Customer Support Specialist focuses on general customer service and communication skills across various industries. Both roles involve assisting customers, but the technical depth and industry context differ.

What are the key skills and qualifications needed to thrive as an ISP Technical Support Representative, and why are they important?

To thrive as an ISP Technical Support Representative, you need a solid understanding of networking concepts, troubleshooting techniques, and typically a high school diploma or relevant technical certification. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and diagnostic tools like ping and traceroute is essential. Strong communication, patience, and problem-solving abilities help you address customer concerns effectively and maintain satisfaction. These skills ensure timely resolution of technical issues, efficient customer service, and high client retention for the ISP.

What are some common challenges faced by ISP Technical Support Representatives, and how are they typically addressed?

ISP Technical Support Representatives often encounter challenges such as resolving complex connectivity issues, managing high call volumes, and troubleshooting a wide range of customer problems. These challenges are typically addressed through comprehensive training, access to detailed knowledge bases, and ongoing support from senior technical staff. Team collaboration and clear communication are also essential, as representatives frequently escalate difficult cases or work together to solve uncommon technical problems. Developing strong problem-solving skills and staying updated on new technologies can further help representatives succeed in this dynamic role.

What are ISP Technical Support Representatives?

ISP Technical Support Representatives are customer service professionals who assist users with issues related to their internet service provider (ISP). They handle inquiries about internet connectivity, account setup, troubleshooting technical problems, and resolving service disruptions. These representatives communicate with customers via phone, chat, or email, providing step-by-step guidance to resolve issues. They also escalate complex problems to higher-level technical teams when necessary and may assist with billing or account management questions. Their goal is to ensure customer satisfaction by delivering timely and effective support.
What cities are hiring for Isp Technical Support Representative jobs? Cities with the most Isp Technical Support Representative job openings:
What states have the most Isp Technical Support Representative jobs? States with the most job openings for Isp Technical Support Representative jobs include:
Infographic showing various Isp Technical Support Representative job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.
Technical Support Representative

Technical Support Representative

DocMagic

Torrance, CA

Full-time

Medical, Retirement, PTO

Posted 28 days ago

Job description


Who is DocMagic

DocMagicistheleadingproviderofdigitalsolutionsfortheeMortgageindustry,includingregulatorycompliance,documentgeneration,eSignature,andcompleteeClosings.DocMagichasbeensolvingthemortgageindustry'stoughestchallengeswithinnovativetechnologysolutionssince1987.Today,wecontinuetoleadtheindustrywithaward-winningproprietarysoftware,mobileapps,andweb-basedsolutions.RecentawardsincludeHousingWirenamingDocMagica2025Tech100winnerforthe13thyearinarow,recognizingourinnovationindigitallendingandourimpactontheindustry,aswellaskeyemployeesreceivingHousingWireTechTrendsetterandVanguardawards.


WhyWorkatDocMagic

At DocMagic, our culture is built on teamwork, innovation, and collaboration, which contribute to our reputation for excellence. We are committed to living these values every day. We offer competitive benefits, including comprehensive health coverage, paid time off, company-paid holidays and a 401K with company matching. We also offer on-site wellness classes, snacks and monthly food trucks. But it is not all about work; we believe in building connections, from team building activities to our employee gatherings, we love coming together to celebrate. Join us and be a part of a team that values innovation and is committed to shaping the future of work.


Position Summary

The Technical Support Representative serves as the initial point of contact for primary technical issues and handles escalation inquiries. This role focuses on resolving straightforward issues, providing excellent customer service, and escalating complex problems to higher support tiers as needed.


Essential Functions

  • Provide first-level support for routine technical issues via phone, email, and chat.
  • Troubleshoot technical issues related to software usage, account access, and service functionality.
  • Document customer interactions in the support ticketing system, ensuring accuracy and completeness.
  • Assist internal DocMagic employees with technical issues, including authentication and testing configurations.
  • Follow standard troubleshooting protocols to identify and resolve common software and system issues.
  • Assist customers with basic setup, configuration, and product navigation.
  • Escalate unresolved or complex issues to Technical Support Representative 2 or higher, ensuring all relevant details and troubleshooting steps taken thus far are included.
  • Contribute ideas and solutions to streamline support operations and improve response times.
  • Document key processes and contribute to the ongoing maintenance of DocMagic's reference materials.
  • Communicate effectively with Development by creating clear and accurate Jira tickets that follow the established ticket writing guidelines.
  • Manage and prioritize multiple and often competing tasks.


Required Qualifications

  • 2-4 years of experience in a technical support or customer service role.
  • Detail-oriented, excellent at following documentation and checklists.
  • Familiarity with troubleshooting processes and basic technical terminology.
  • Strong verbal and written communication skills.
  • Ability to quickly learn and adapt to new technologies and tools.
  • Strong analytical skills and familiarity with debugging tools and configuration purposes.
  • Experience with ticketing systems such as Salesforce and Jira.
  • General knowledge of SaaS platforms and cloud-based technologies.
  • Familiarity with understanding and working with XML data structures.
  • Knowledge of API's and database systems a plus
  • Knowledge of the mortgage finance industry is a highly desirable qualification.

Other Duties

In addition to performing the essential functions of the job, this position may require other duties as assigned. Duties, responsibilities, and activities may change at any time with or without notice.




#zr

Apply