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Isp Technical Support Representative Jobs (NOW HIRING)

EBSCO

Technical Support Representative

$37K - $52K/yr

Your Opportunity The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external ...

EBSCO

Technical Support Representative

$37K - $52K/yr

Your Opportunity The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external ...

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The Technical Support Representative is responsible for providing accurate, solutions-focused technical support to customers, sales representatives, service partners, and end users across AMETEK ...

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Technical Support Rep

Oakland, CA · On-site +1

For more information, view The Role of the Technical Support Representative Within WeVote, we support our candidates as users of our platform. Timeliness in response is important to their user ...

BI-TEK LLC

Technical Support Representative

Charlotte, NC · On-site

$50K - $65K/yr

Join BI-TEK LLC as a Technical Support Representative and become a vital part of our dynamic team in Charlotte, NC! In this role, you'll provide exceptional support to our clients, ensuring they have ...

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Isp Technical Support Representative information

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How much do isp technical support representative jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for isp technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is an ISP Technical Support Representative?

ISP Technical Support Representatives are customer service professionals who assist users with issues related to their internet service provider (ISP). They handle inquiries about internet connectivity, account setup, troubleshooting technical problems, and resolving service disruptions. These representatives communicate with customers via phone, chat, or email, providing step-by-step guidance to resolve issues. They also escalate complex problems to higher-level technical teams when necessary and may assist with billing or account management questions. Their goal is to ensure customer satisfaction by delivering timely and effective support.

What are the key skills and qualifications needed to thrive as an ISP Technical Support Representative?

To thrive as an ISP Technical Support Representative, you need a solid understanding of networking concepts, troubleshooting techniques, and typically a high school diploma or relevant technical certification. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and diagnostic tools like ping and traceroute is essential. Strong communication, patience, and problem-solving abilities help you address customer concerns effectively and maintain satisfaction. These skills ensure timely resolution of technical issues, efficient customer service, and high client retention for the ISP.

What are some common challenges faced by ISP Technical Support Representatives, and how are they typically addressed?

ISP Technical Support Representatives often encounter challenges such as resolving complex connectivity issues, managing high call volumes, and troubleshooting a wide range of customer problems. These challenges are typically addressed through comprehensive training, access to detailed knowledge bases, and ongoing support from senior technical staff. Team collaboration and clear communication are also essential, as representatives frequently escalate difficult cases or work together to solve uncommon technical problems. Developing strong problem-solving skills and staying updated on new technologies can further help representatives succeed in this dynamic role.

What is the difference between Isp Technical Support Representative vs Customer Support Specialist?

AspectIsp Technical Support RepresentativeCustomer Support Specialist
CredentialsTechnical certifications, knowledge of networking and internet servicesCustomer service skills, communication skills, sometimes technical knowledge
Work EnvironmentCall centers, technical support teams, on-site or remoteCall centers, retail, online support, various industries
Employer & IndustryInternet service providers, telecom companiesVarious industries including retail, tech, finance
Search & Comparison IntentTechnical skills, troubleshooting, internet supportCustomer service, communication, problem-solving

The main difference between an Isp Technical Support Representative and a Customer Support Specialist lies in their focus. The Isp Technical Support Representative primarily handles technical issues related to internet services, requiring technical certifications and networking knowledge. In contrast, the Customer Support Specialist focuses on general customer service and communication skills across various industries. Both roles involve assisting customers, but the technical depth and industry context differ.

What cities are hiring for Isp Technical Support Representative jobs?

Cities with the most Isp Technical Support Representative job openings:

What states have the most Isp Technical Support Representative jobs?

States with the most job openings for Isp Technical Support Representative jobs include:

What are popular job titles related to Isp Technical Support Representative jobs?

For Isp Technical Support Representative jobs, the most frequently searched job titles are:

Infographic showing various Isp Technical Support Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.

Technical Support Representative

Remote

EBSCO
Construction • 11 - 50 employees
Learn more about EBSCOexternal

$37K - $52K/yr

Full-time

Posted 20 days ago

Job description

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we're driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information - when, where and how people need it. We're seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.
Your Opportunity
The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external clients. Using various problem identification skills, the Technical Support Representative diagnoses problems, identifies solutions, and drives issues to resolution. The Technical Support Representative must work with other internal organizations to communicate, prioritize, and advocate on behalf of the customer. The Technical Support Representative must communicate action plans to both client(s) and internal customers as appropriate.
What You'll Do
  • Effectively utilize customer support skills to maintain a positive working relationship between sales, its customers and partners
  • Demonstrate positive customer support skills validated by maintaining a high level of customer satisfaction
  • Provide first line diagnostic/troubleshooting support and technical expertise via phone and email to ensure customer satisfaction
  • Answer customer questions and inquiries across entire suite of EBSCO products
  • Perform problem determination / problem source identification to understand the root cause of a customer's issue
  • Collaborate and negotiate with other support operations/organizations to prioritize and diagnose problems to resolution
  • Instruct clients with explanation of product features, installation, configuration, and deployment of product upgrades both verbally and in writing
  • Communicate action plans to the client or EBSCO representative as appropriate
  • Troubleshoot and resolve specific product related issues while maximizing customer satisfaction
  • Conduct independent research in order to find solutions to customer problems
  • Contributes to department attainment of organizational objectives and high client satisfaction

Your Team
Our team enjoys the flexibility and greater work life balance that working remotely offers. Ample resources, tools, training, and support are provided to ensure your continued success as a Technical Support Representative, as well as your further development and career growth at EIS.
About You
  • 2+ Years of experience in an application support or software support role
  • Proven experience supporting enterprise or customer-facing applications
  • Must have excellent communication skills, with the ability to translate technical issues into user-friendly language
  • Experience working with issue tracking/ticketing systems

What sets you apart
  • Strong working knowledge of MS Office Suite
  • Strong organization skills a must
  • Ability to work well in a team environment
  • BA/BS degree or equivalent practical experience in Customer Support or call center environment
  • Bi-lingual (Spanish)

Pay Range
USD $37,055.00 - USD $52,935.00 /Yr.

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