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Island Resort Jobs (NOW HIRING)

Hotel Investment Services

$13 - $16.50/hr

Front Desk Agent Drummond Island Resort Nestled on more than 2,000 acres along the shores of beautiful Potagannissing Bay, Drummond Island Resort is one of Michigan's premier four-season destination ...

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Island Resort information

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$28K

$81.5K

$233.5K

How much do island resort jobs pay per year?

As of Sep 3, 2026, the average yearly pay for island resort in the United States is $81,549.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $89,500.00 per year, depending on experience, location, and employer.

What is an island resort job?

Island resort jobs refer to a variety of positions available at resorts located on islands, catering to guests seeking vacation or leisure experiences. These jobs can include roles in hospitality, such as front desk staff, housekeepers, chefs, activity coordinators, maintenance workers, spa therapists, and management positions. Working at an island resort often involves providing excellent customer service, ensuring guest satisfaction, and sometimes living on-site or nearby. Employees may work in luxurious, scenic environments but should be prepared for long hours, a fast-paced atmosphere, and sometimes remote locations. Island resort jobs can offer unique perks, such as access to resort amenities and opportunities to meet people from around the world.

What are the key skills and qualifications needed to thrive as an island resort manager, and why are they important?

To thrive as an Island Resort Manager, you need expertise in hospitality management, operations oversight, and guest services, typically supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), booking engines, and safety regulations is essential. Strong leadership, cultural sensitivity, and problem-solving abilities set top performers apart in this role. These skills ensure exceptional guest experiences, seamless operations, and the ability to handle unique challenges inherent to remote resort environments.

What are some common challenges faced by employees working at an island resort, and how can they prepare for them?

Employees at island resorts often face unique challenges such as adapting to remote locations, managing a fast-paced work environment during peak seasons, and providing exceptional service to guests from diverse backgrounds. Team members should be prepared for varying work hours, occasional isolation from mainland amenities, and the need for strong teamwork and communication. Embracing flexibility, cultivating a positive attitude, and being proactive in problem-solving are key strategies for thriving in this dynamic setting.

What is the difference between Island Resort vs Hotel Front Desk Agent?

AspectIsland ResortHotel Front Desk Agent
CredentialsHigh school diploma or equivalent; hospitality certificationsHigh school diploma; hospitality or customer service experience
Work EnvironmentResort setting, often in tropical or remote locationsHotel lobby, urban or suburban locations
Industry UsageResort and hospitality industryHotel and lodging industry
Job RoleGuest check-in/out, reservations, guest servicesCheck-in/out, guest inquiries, reservations

Both roles involve guest services and reservations, but Island Resort positions are specific to resort environments often in tropical locations, while Hotel Front Desk Agents work in standard hotels across various settings. The main differences lie in the work environment and industry focus, with Island Resorts offering a more specialized hospitality experience.

More about Island Resort jobs

What states have the most Island Resort jobs?

States with the most job openings for Island Resort jobs include:

What job categories do people searching Island Resort jobs look for?

The top searched job categories for Island Resort jobs are:

Island Resort jobs near you
Infographic showing various Island Resort job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $81,549 per year, or $39.2 per hour.

Front Desk Agent at Drummond Island Resort

Hotel Investment Services

On-site

$13 - $16.50/hr

Full-time

Re-posted 9 days ago

Job description

Front Desk Agent
Drummond Island Resort
Nestled on more than 2,000 acres along the shores of beautiful Potagannissing Bay, Drummond Island Resort is one of Michigan's premier four-season destination resorts. From championship golf at The Rock, waterfront dining, marina services, and outdoor adventures to exceptional lodging, weddings, meetings, and family vacations, our resort offers guests an unforgettable island experience. Our Front Desk Agents are the first and last impression of the resort, playing a critical role in creating memorable guest experiences through outstanding hospitality, professionalism, and personalized service.
Position Overview
The Front Desk Agent serves as the primary point of contact for guests before, during, and after their stay. This position is responsible for reservations, guest check-in and check-out, resort information, cashiering, guest service recovery, and promoting the many amenities and activities available throughout Drummond Island Resort. This is a seasonal position
Successful candidates are friendly, organized, detail-oriented, and enjoy helping guests create memorable vacation experiences.
Essential Duties & Responsibilities
Guest Service
  • Welcome guests with a warm, friendly, and professional demeanor.
  • Perform all guest check-in and check-out procedures accurately and efficiently.
  • Register guests, verify identification and payment information, and assign accommodations.
  • Respond promptly and professionally to guest requests, questions, and concerns.
  • Resolve guest issues whenever possible and escalate concerns appropriately when necessary.
  • Provide personalized recommendations for resort activities, dining, local attractions, and island experiences.
  • Create positive guest interactions that encourage repeat visits and referrals.

Reservations
  • Process reservation requests received by phone, email, online booking channels, and walk-in guests.
  • Modify and cancel reservations while following established policies.
  • Verify room or cabin availability and recommend accommodations that best meet guest needs.
  • Explain room types, rates, resort packages, deposit requirements, guarantees, and cancellation policies.
  • Document guest preferences and special requests accurately.
  • Maintain accurate reservation records within the property's reservation system.

Resort Sales & Guest Information
Educate guests on the many experiences available throughout Drummond Island Resort, including:
  • The Rock Golf Course and tee time reservations
  • The Range Sporting Clays & Skeet Shooting
  • The Ridge ORV Park
  • Marina slip rentals
  • Bicycle rentals
  • Kayak, canoe, and paddleboard rentals
  • Paintball
  • Golf memberships
  • Fitness memberships
  • Dining reservations at Bayside Dining and Pins Bar & Grill
  • Weddings, meetings, and resort events

Front Desk Operations
  • Maintain accurate guest accounts and payment information.
  • Process cash, credit card, and electronic payments according to company procedures.
  • Maintain accurate records of guest arrivals, departures, and room status.
  • Coordinate with Housekeeping regarding room readiness and guest requests.
  • Communicate effectively with Maintenance, Food & Beverage, Golf, Recreation, and other departments to ensure exceptional guest experiences.
  • Assist with group arrivals, weddings, conferences, and VIP guests.
  • Maintain cleanliness and organization of the Front Desk and lobby area.

Guest Relations
  • Assist guests with dining reservations and activity scheduling.
  • Provide directions and transportation information.
  • Be knowledgeable of island events, attractions, ferry schedules, and seasonal activities.
  • Handle guest concerns calmly, professionally, and with urgency.
  • Follow all guest service recovery procedures established by management.

Additional Responsibilities
  • Assist with setting up and maintaining the Lodge continental breakfast when assigned.
  • Answer telephones using professional etiquette.
  • Respond to emails promptly and accurately.
  • Maintain confidentiality of guest information.
  • Follow all resort safety, security, and cash handling procedures.
  • Assist other departments during busy periods as needed.
  • Perform additional duties as assigned.

Qualifications
  • High School Diploma or GED
  • Excellent customer service skills
  • Strong verbal and written communication skills
  • Professional appearance and positive attitude
  • Strong organizational and multitasking abilities
  • Basic computer proficiency including Microsoft Office, email, and internet applications
  • Ability to work flexible hours including evenings, weekends, and holidays

Preferred
  • Previous hotel, resort, hospitality, or customer service experience
  • Experience with hotel property management systems (Infor HMS, Opera, Hilton OnQ, or similar)
  • Cash handling experience

Physical Requirements
  • Ability to stand for extended periods.
  • Ability to walk throughout the resort property.
  • Ability to occasionally lift and carry up to 20 pounds.
  • Ability to use computers, telephones, and office equipment throughout the workday.
  • Ability to work in a fast-paced hospitality environment.

Apply