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Invoicing Customer Service Representative Jobs in Washington

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Invoicing Customer Service Representative information

What does an invoicing customer service representative do?

An Invoicing Customer Service Representative is responsible for assisting customers with billing and invoicing inquiries. They handle tasks such as resolving discrepancies, processing payments, generating invoices, and answering questions related to account charges. Their role often involves working with both internal teams and customers to ensure accurate and timely billing, as well as providing excellent customer service throughout the process.

What are the key skills and qualifications needed to thrive as an invoicing customer service representative?

To thrive as an Invoicing Customer Service Representative, you need a solid understanding of billing processes, attention to detail, and familiarity with basic accounting principles, usually supported by a high school diploma or equivalent. Experience with invoicing software such as QuickBooks, SAP, or Microsoft Excel is commonly required. Excellent communication, problem-solving, and organizational skills help you effectively address customer inquiries and resolve discrepancies. These abilities ensure accurate billing, timely payments, and high customer satisfaction, which are critical for business operations.

What are some common challenges faced by invoicing customer service representatives, and how can they be managed effectively?

Invoicing Customer Service Representatives often encounter challenges such as resolving billing discrepancies, managing high volumes of inquiries, and communicating complex invoice details to clients. Successful representatives develop strong attention to detail, effective time management, and clear communication skills to address these issues. Collaborating closely with finance and sales teams also helps ensure accurate and timely resolution of customer concerns, which contributes to a positive client experience and smooth workflow.

What is the difference between Invoicing Customer Service Representative vs Billing Specialist?

AspectInvoicing Customer Service Representative

The Invoicing Customer Service Representative primarily handles customer inquiries related to invoices, processes billing requests, and provides support for billing issues. They often work directly with clients to resolve billing discrepancies and ensure accurate invoicing. Billing Specialists, on the other hand, focus more on preparing, reviewing, and managing invoices, ensuring compliance with billing procedures, and maintaining billing records. Both roles require knowledge of billing systems and customer service skills, but the Customer Service Representative emphasizes client interaction, while the Billing Specialist emphasizes invoice accuracy and processing.

Is remote invoicing customer service representative a stressful job?

Remote invoicing customer service representatives often experience moderate stress levels due to handling billing inquiries, resolving payment issues, and maintaining accuracy under deadlines. The job requires strong communication skills and attention to detail, but stress can vary based on workload and company support. Proper training and a well-organized environment can help manage stress effectively.

What is the job description of an invoicing customer service representative?

An invoicing customer service representative handles billing inquiries, processes invoices, and ensures accurate and timely billing for customers. They often use accounting or invoicing software, communicate with clients to resolve billing issues, and maintain records of transactions to support financial accuracy.

What jobs involve invoicing?

Jobs that involve invoicing include roles such as invoicing or billing specialists, accounts receivable clerks, and customer service representatives in finance or accounting departments. These positions typically require skills in financial software, attention to detail, and knowledge of billing procedures to ensure accurate and timely invoicing for products or services.

What are popular job titles related to Invoicing Customer Service Representative jobs in Washington?

For Invoicing Customer Service Representative jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Invoicing Customer Service Representative jobs in Washington look for?

The top searched job categories for Invoicing Customer Service Representative jobs in Washington are:

What cities in Washington are hiring for Invoicing Customer Service Representative jobs?

Cities in Washington with the most Invoicing Customer Service Representative job openings:

Invoicing Customer Service Representative jobs near you

Customer Service Representative

Manassas Park, VA • On-site

Matheson Inc.

8.0

Company rating: 8.0 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

33rd of 87 rated oil and gas companies

People enjoy working here

Good employer

Respectful managers

Learn more about Matheson Inc.external

$15.75 - $21.50/hr

Other

Posted 21 days ago

Job description

Customer Service Representative

The Customer Service Representative (CSR) responds to existing and prospective customers and sales concerning accepting, shipping and delivery of Matheson Tri-Gas (MTG) products and services and ensures that orders are properly invoiced. Additionally, the CSR is responsible for managing requests for products, price and technical information. The job incumbent selects and utilizes the resources necessary to provide superior customer service and to take advantage of opportunities to increase product sales. This individual works closely with Sales, Marketing, Logistics and Technical Support to ensure that the customer service provided meets the performance expectations of the divisions (businesses/markets).

Essential Functions

  • Responsible for developing customer relationships ensuring that both new and existing customers have the best possible opinion of MTG at their first interface with the order fulfillment process by providing prompt, professional and friendly service that communicates a sincere customer focus and with a high sense of urgency.
  • Through phone contact and/or customer visits on/off site with strategic customers
  • Responsible for managing orders from new or existing customers from the time a new customer is identified until the product has been delivered and invoicing is completed which includes:
    • Capturing then updating customer specific data – name, account number, item numbers/descriptions, quantities, pricing, special delivery needs, packaging/labeling, shipping and quality documentation requirements as well as billing needs per account or per order, as required.
    • Querying customer to identify their needs and then defining options/services, which MTG can provide.
    • Being knowledgeable of MTG's functional organization, the business/markets served and their special needs and product types.
    • Understanding the workings of a complex, transaction –based enterprise computer system so that customer/item specific data is entered and edited in a manner that results in the best possible data integrity.
    • Matching the needs defined by customers, which could be unique by order, with the capabilities of MTG in the most constructive manner.
    • Processing credits/debits and customer returns on a timely basis within defined policies and procedures to minimize impact on MTG's receivables and to ensure that customer adjustments are not an on-going source of customer dissatisfaction.
    • Providing timely notification to customer's regarding changes in product availability, delivery promises or any other capability that was promised at the time order commitments are made.
    • Having the broadest possible understanding of the impact of actions regarding customer relationship failures, shipping wrong product due to a misunderstanding or order entry error or not having a sense of urgency for completing returns/adjustments.
    • Responsible for identifying problematic situations that if not addressed would result in a "lost customer", notifying the right people or functions promptly to ensure customer satisfaction and then following up to ensure resolution.
    • Responsible for identifying and communicating opportunities or trends based upon customer requests or comments that could lead to a new market or area for improvement for MTG.
    • Responsible for making decisions within corporate policies and guidelines.
    • Responsible for on-going self-development regarding business management, market understanding, problem solving, conflict resolution, negotiation and to improve soft skills that determine the difference between minimally acceptable service and "customer delight".

Core competencies required (skills essential to job success): Interpersonal savvy, functional and technical skills, organizing, time management, problem solving, customer focus, negotiating and timely decision making.

Core competencies desired (skills that enhance job success): Peer relationships, dealing with ambiguity, composure, integrity and trust.

Technical Knowledge:

  • Knowledge of MTG's business
  • Knowledge of MTG's functional areas
  • Knowledge of MTG's products
  • Knowledge of MTG's transaction systems
  • Telephone Communications
  • Computer skills
  • Knowledge of invoicing and shipping procedures
  • Knowledge of compliance and regulations as it relates to shipping/handling of MTG's products

Required for All Jobs

  • Performs other duties as assigned
  • Complies with all policies and standards

Qualifications

Education

Associates

Bachelor's Degree - B.S. in Business, Marketing or the Sciences - Preferred

Work Experience

1-3 years

3-5 years - 3 plus years experience in Customer Service, preferably in an industrial/technical environment And/or B.S. in Business, Marketing or the Sciences

7-9 years

10+years

Knowledge, Skills and Abilities

Excel, Word, Visio, Power Point, Adobe, Outlook, Webex, TIMS a plus

Licenses and Certifications

Licenses/Certification Details - Time Frame - Required/ Preferred

Physical Demands/Working Conditions

Physical Demands Category:

Physical Demand - N/A - Rarely - Occasionally - Frequently - Constantly - Weight

Stationary Position - X

Move/Traverse - X

Stationary Position/Seated - X

Transport/Lifting - X

Transport/Carrying - X

Exerting Force/Pushing - X

Exerting Force/Pulling - X

Ascend/Descend - X

Balancing - X

Position Self/Stooping - X

Position Self/Kneeling - X

Position Self/Crouching - X

Position Self/Crawling - X

Reaching - X

Handling - X

Grasping - X

Feeling - X

Communicate/Talking - X

Communicate/Hearing - X

Repetitive Motions - X

Coordination - X

Travel Requirements

Estimated Amount - Brief Description

Mental Demands

Working Condition - N/A - Rarely - Occasionally - Frequently - Constantly

Salary Range is $22.00 to $25.00

What Matheson employees say

Pay

Benefits

Hours and flexibility

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