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Intraday Coordinator Jobs (NOW HIRING)

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

Manages Specialist scheduling requirements, coordinating updates, shift changes, and intraday modifications to support operational continuity. * Collaborates with Operations, Quality, and Training to ...

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

Manages Specialist scheduling requirements, coordinating updates, shift changes, and intraday modifications to support operational continuity. * Collaborates with Operations, Quality, and Training to ...

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

Manages Specialist scheduling requirements, coordinating updates, shift changes, and intraday modifications to support operational continuity. * Collaborates with Operations, Quality, and Training to ...

MCI Careers

Workforce Management Analyst

Wichita, KS

Manages Specialist scheduling requirements, coordinating updates, shift changes, and intraday modifications to support operational continuity. * Collaborates with Operations, Quality, and Training to ...

Sheppard Pratt

Central Staffing Coordinator

Towson, MD

$39K - $55K/yr

Incorporate staff planning, intraday schedule management and timekeeping, to make staffing ... Staffing coordinator, Timekeeper or Workforce Analyst * Proficient with Microsoft Office. (Excel ...

Sheppard Pratt

Central Staffing Coordinator

Towson, MD

$39K - $55K/yr

Incorporate staff planning, intraday schedule management and timekeeping, to make staffing ... Staffing coordinator, Timekeeper or Workforce Analyst * Proficient with Microsoft Office. (Excel ...

Sheppard Pratt

Central Staffing Coordinator

Towson, MD · On-site

$18.95 - $26.82/hr

Incorporate staff planning, intraday schedule management and timekeeping, to make staffing ... Staffing coordinator, Timekeeper or Workforce Analyst * Proficient with Microsoft Office. (Excel ...

Sheppard Pratt

Central Staffing Coordinator

Towson, MD · On-site

$18.95 - $26.82/hr

Incorporate staff planning, intraday schedule management and timekeeping, to make staffing ... Staffing coordinator, Timekeeper or Workforce Analyst * Proficient with Microsoft Office. (Excel ...

AAA Washington

Workforce Coordinator

Bellevue, WA · On-site

$23.05 - $27.07/hr

WORKFORCE COORDINATOR WHAT YOU'LL DO: This role supports daily and short-term workforce scheduling ... Support daily and intraday schedule adjustments to address call volume fluctuations, employee call ...

VITAS Healthcare

Coordinator 2 Workforce

Miramar, FL · On-site

Identify service level risks intraday, and partner with Call Center team to create a plan of action to correct. * Work closely with Operations Management to assist them in enforcing schedule ...

VITAS Healthcare

Coordinator 2 Workforce

Miramar, FL · On-site

Identify service level risks intraday, and partner with Call Center team to create a plan of action to correct. * Work closely with Operations Management to assist them in enforcing schedule ...

BNY

Specialist, ETF Services

Boston, MA

$58K - $100K/yr

... intraday monitoring through market close. * Strong communication skills to manage AP interactions and crossfunctional coordination. * Ability to prioritize, manage exceptions, and make riskaware ...

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How much do intraday coordinator jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for intraday coordinator in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

An Intraday Coordinator typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles that can reach this level without a degree often include sales, real estate, or certain entrepreneurial ventures, but they usually require significant skills, networking, or capital. Most jobs with such earnings are performance-based or involve self-employment rather than traditional roles.

What are Intraday Coordinators?

Intraday Coordinators are professionals responsible for managing and optimizing the real-time workflow and staffing within organizations, often in call centers or service operations. Their main task is to monitor, analyze, and adjust schedules throughout the day to ensure that staffing levels meet fluctuating customer demand. They use workforce management software to track metrics like call volume, average handle time, and agent availability. By making real-time decisions and adjustments, Intraday Coordinators help maintain service levels, reduce wait times, and improve overall efficiency.

What is the difference between Intraday Coordinator vs Trade Support Specialist?

AspectIntraday CoordinatorTrade Support Specialist
CredentialsTypically requires a finance or related degree, certifications like Series 7 or 63 are commonSimilar credentials, often with finance or business background, and relevant licenses
Work EnvironmentFast-paced trading floors or financial institutions during trading hoursOffice setting supporting trading activities, often during market hours
Industry UsageCommonly used in asset management, brokerage, and trading firmsWidely used in investment firms, banks, and brokerage companies
Job FocusMonitoring and coordinating intraday trading activities, ensuring smooth executionSupporting trade processing, reconciliation, and client communication

Both roles are integral to financial operations, requiring similar credentials and working in related environments. The Intraday Coordinator primarily oversees real-time trading activities, while the Trade Support Specialist focuses on trade processing and support functions. They often collaborate but serve distinct functions within trading and investment firms.

What is intraday in call center?

In an intraday coordinator role within a call center, the term 'intraday' refers to the management and monitoring of daily operations, including staffing, call volume, and performance metrics, to ensure smooth service delivery throughout the workday. This involves real-time decision-making and adjusting resources to meet targets and handle fluctuations in call traffic.

What are the key skills and qualifications needed to thrive as an Intraday Coordinator, and why are they important?

To thrive as an Intraday Coordinator, you need strong analytical skills, attention to detail, and proficiency in workforce management concepts, typically supported by experience in call center operations or scheduling. Familiarity with workforce management software (like NICE IEX or Verint), real-time monitoring tools, and proficiency in Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to make quick decisions under pressure are standout soft skills in this role. These competencies ensure optimal staffing, efficient service levels, and effective real-time adjustments to meet business goals in fast-paced environments.

Is WFM a good career?

Workforce Management (WFM) is a key component of many organizations, including roles like Intraday Coordinator, focusing on scheduling, staffing, and real-time operational adjustments. It offers opportunities for analytical skills, problem-solving, and technology use, often requiring familiarity with WFM software and data analysis. The career can be stable and growth-oriented for those interested in operations and resource planning.

What is the highest paying job as a coordinator?

The highest paying coordinator roles are often in specialized fields such as project management, operations, or logistics, with senior or executive-level coordinators earning higher salaries. Factors like industry, experience, certifications, and location influence compensation, with some coordinators earning six-figure salaries in large organizations or high-demand sectors.

What are some common challenges faced by Intraday Coordinators, and how can they be managed effectively?

Intraday Coordinators often face the challenge of balancing real-time staffing levels with fluctuating call volumes or workflow demands. Unexpected absences, sudden spikes in customer inquiries, and last-minute schedule changes require quick decision-making and effective communication with both front-line teams and management. To manage these challenges, it’s important to utilize workforce management software, maintain strong relationships with team leads, and stay proactive by monitoring trends throughout the day. Collaboration and adaptability are key to ensuring service levels are met without overburdening staff.
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Intraday Coordinator jobs near you
Infographic showing various Intraday Coordinator job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.
Workforce Management Analyst

Workforce Management Analyst

MCI Careers

Wichita, KS • On-site

Full-time

Posted 27 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

The WFM Analyst plays a key role in sustaining real-time operational efficiency by closely tracking staffing availability, performance indicators, and incoming volume throughout the day, making timely adjustments and coordinating with operations teams as needed to ensure service levels remain stable and consistently achieved.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Monitors intraday volume, real-time staffing levels, and agent adherence throughout the day to proactively identify service risks, performance gaps, or shifts in customer demand.
  • Executes staffing plans with accuracy, making informed adjustments to ensure service level agreements (SLAs) remain stable and consistently achieved.
  • Adjusts schedules for approximately 50 agents in response to volume fluctuations, staffing gaps, or operational changes, ensuring coverage aligns with current business needs.
  • Delivers timely and clear intraday reporting and insights to operational leaders, highlighting trends, variances, and recommended corrective actions to maintain performance targets.
  • Manages Specialist scheduling requirements, coordinating updates, shift changes, and intraday modifications to support operational continuity.
  • Collaborates with Operations, Quality, and Training to communicate intraday risks and recommend tactical adjustments that enhance customer experience and maintain workflow balance.
  • Monitors agent states, occupancy levels, and productivity metrics to optimize resource utilization and identify opportunities for improved efficiency.
  • Assists in reviewing deviations between forecasted and actual volume, helping identify root causes and contributing insights to improve long-term forecasting accuracy.
  • Supports escalation and recovery efforts by providing real-time data, outlining options, and coordinating staffing adjustments to stabilize service during unplanned events.
  • Ensures all schedule decisions and intraday actions are accurately documented and communicated promptly to stakeholders and impacted teams.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • 3 years in workforce management, scheduling, or real-time analysis.
  • Strong analytical and data interpretation skills.
  • Experience working with WFM systems and reporting tools.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Advanced Excel or data analysis skills.
  • Strong communication and coordination abilities.

Nice to Have

  • Experience with forecasting or capacity models.
  • Knowledge of reporting dashboards (Power BI, Tableau).
  • Exposure to multi-channel workforce environments.
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

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