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Intraday Coordinator Jobs (NOW HIRING)

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

Manages Specialist scheduling requirements, coordinating updates, shift changes, and intraday modifications to support operational continuity. * Collaborates with Operations, Quality, and Training to ...

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

Manages Specialist scheduling requirements, coordinating updates, shift changes, and intraday modifications to support operational continuity. * Collaborates with Operations, Quality, and Training to ...

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

Manages Specialist scheduling requirements, coordinating updates, shift changes, and intraday modifications to support operational continuity. * Collaborates with Operations, Quality, and Training to ...

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

Manages Specialist scheduling requirements, coordinating updates, shift changes, and intraday modifications to support operational continuity. * Collaborates with Operations, Quality, and Training to ...

Sheppard Pratt

Central Staffing Coordinator

Towson, MD · On-site

$39K - $55K/yr

Incorporate staff planning, intraday schedule management and timekeeping, to make staffing ... Staffing coordinator, Timekeeper or Workforce Analyst * Proficient with Microsoft Office. (Excel ...

Field Operations

Traffic Workforce Analyst

Tampa, FL · On-site

... coordination of decentralized Workforce Management resources for outsourcer and Charter ... Update intraday (interval) contact volume and average handle time for all call types and contact ...

Sheppard Pratt

Central Staffing Coordinator

Towson, MD · On-site

$18.95 - $26.82/hr

Incorporate staff planning, intraday schedule management and timekeeping, to make staffing ... Staffing coordinator, Timekeeper or Workforce Analyst * Proficient with Microsoft Office. (Excel ...

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How much do intraday coordinator jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for intraday coordinator in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What is an intraday coordinator?

Intraday Coordinators are professionals responsible for managing and optimizing the real-time workflow and staffing within organizations, often in call centers or service operations. Their main task is to monitor, analyze, and adjust schedules throughout the day to ensure that staffing levels meet fluctuating customer demand. They use workforce management software to track metrics like call volume, average handle time, and agent availability. By making real-time decisions and adjustments, Intraday Coordinators help maintain service levels, reduce wait times, and improve overall efficiency.

What are the key skills and qualifications needed to thrive as an intraday coordinator, and why are they important?

To thrive as an Intraday Coordinator, you need strong analytical skills, attention to detail, and proficiency in workforce management concepts, typically supported by experience in call center operations or scheduling. Familiarity with workforce management software (like NICE IEX or Verint), real-time monitoring tools, and proficiency in Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to make quick decisions under pressure are standout soft skills in this role. These competencies ensure optimal staffing, efficient service levels, and effective real-time adjustments to meet business goals in fast-paced environments.

What are some common challenges faced by intraday coordinators, and how can they be managed effectively?

Intraday Coordinators often face the challenge of balancing real-time staffing levels with fluctuating call volumes or workflow demands. Unexpected absences, sudden spikes in customer inquiries, and last-minute schedule changes require quick decision-making and effective communication with both front-line teams and management. To manage these challenges, it’s important to utilize workforce management software, maintain strong relationships with team leads, and stay proactive by monitoring trends throughout the day. Collaboration and adaptability are key to ensuring service levels are met without overburdening staff.

What is the difference between Intraday Coordinator vs Trade Support Specialist?

AspectIntraday CoordinatorTrade Support Specialist
CredentialsTypically requires a finance or related degree, certifications like Series 7 or 63 are commonSimilar credentials, often with finance or business background, and relevant licenses
Work EnvironmentFast-paced trading floors or financial institutions during trading hoursOffice setting supporting trading activities, often during market hours
Industry UsageCommonly used in asset management, brokerage, and trading firmsWidely used in investment firms, banks, and brokerage companies
Job FocusMonitoring and coordinating intraday trading activities, ensuring smooth executionSupporting trade processing, reconciliation, and client communication

Both roles are integral to financial operations, requiring similar credentials and working in related environments. The Intraday Coordinator primarily oversees real-time trading activities, while the Trade Support Specialist focuses on trade processing and support functions. They often collaborate but serve distinct functions within trading and investment firms.

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Intraday Coordinator jobs near you
Infographic showing various Intraday Coordinator job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.

Workforce Management Coordinator

Pittsburgh, PA • On-site

Automated Health Systems, Inc.
IT Services • 501 - 1,000 employees
Learn more about Automated Health Systems, Inc.external

Full-time

Medical, Dental, Vision, Retirement

Re-posted 13 days ago

Automated Health Systems rating

6.0

Company rating: 6.0 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

Job description

Automated Health Systems, a dynamic healthcare management company, is seeking a Workforce Management Coordinator to support workforce management operations across multiple healthcare contact center programs. This role is responsible for monitoring real-time agent adherence, managing intraday staffing adjustments, and partnering with operations leadership to maintain service level performance in a fast-paced, high-volume environment.
Benefits
  • Health, dental, and vision insurance
  • 401(k)
  • Employee wellness program
  • Training and career growth opportunities

Responsibilities
  • Monitor real-time agent adherence, staffing levels, and queue performance across multiple contact center programs
  • Track adherence exceptions and communicate real-time staffing recommendations to supervisors and operations leadership
  • Process intraday schedule adjustments, including overtime, voluntary time off (VTO), schedule changes, and exception requests
  • Monitor service level, average speed of answer (ASA), occupancy, abandonment rate, and other key workforce metrics
  • Analyze staffing trends and recommend operational adjustments to maintain service levels
  • Produce daily workforce reports and communicate staffing updates throughout each shift
  • Maintain accurate workforce management data, schedules, and activity codes
  • Collaborate with Workforce Management, Operations, and Technical teams to support staffing strategies and operational performance
  • Participate in continuous improvement initiatives and workforce planning activities

Qualifications for the position include
  • Associate's degree in Business, Information Systems, or related field preferred; equivalent experience considered
  • Minimum of 2 years of real-time adherence or workforce management experience in a contact center environment
  • Experience with workforce management platforms such as Verint, NICE IEX, or Genesys Cloud WFM
  • Strong understanding of contact center metrics including service level, adherence, occupancy, ASA, and abandonment rate
  • Advanced Microsoft Excel and reporting skills
  • Ability to remain calm and make sound decisions in a fast-paced operational environment
  • Healthcare, Medicaid, or government contact center experience preferred

Automated Health Systems is an Equal Opportunity Employer.

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