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Intraday Coordinator Jobs (NOW HIRING)

Human Interest

Intraday Workforce Analyst

About the role As an Intraday Workforce Analyst you will support all of our Customer Success teams ... Basic project coordination or change management exposure Why you will love working at Human ...

Human Interest

Intraday Workforce Analyst

OR · On-site +1

About the role As an Intraday Workforce Analyst you will support all of our Customer Success teams ... Basic project coordination or change management exposure Why you will love working at Human ...

MCI Careers

Workforce Management Analyst

Wichita, KS

Manages Specialist scheduling requirements, coordinating updates, shift changes, and intraday modifications to support operational continuity. * Collaborates with Operations, Quality, and Training to ...

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

Manages Specialist scheduling requirements, coordinating updates, shift changes, and intraday modifications to support operational continuity. * Collaborates with Operations, Quality, and Training to ...

MCI Careers

Workforce Management Analyst

Wichita, KS

Manages Specialist scheduling requirements, coordinating updates, shift changes, and intraday modifications to support operational continuity. * Collaborates with Operations, Quality, and Training to ...

MCI Careers

Workforce Management Analyst

Wichita, KS

Manages Specialist scheduling requirements, coordinating updates, shift changes, and intraday modifications to support operational continuity. * Collaborates with Operations, Quality, and Training to ...

Sheppard Pratt

Central Staffing Coordinator

Towson, MD

$39K - $55K/yr

Incorporate staff planning, intraday schedule management and timekeeping, to make staffing ... Staffing coordinator, Timekeeper or Workforce Analyst * Proficient with Microsoft Office. (Excel ...

Sheppard Pratt

Central Staffing Coordinator

Towson, MD · On-site

$18.95 - $26.82/hr

Incorporate staff planning, intraday schedule management and timekeeping, to make staffing ... Staffing coordinator, Timekeeper or Workforce Analyst * Proficient with Microsoft Office. (Excel ...

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Intraday Coordinator information

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How much do intraday coordinator jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for intraday coordinator in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What is an intraday coordinator?

Intraday Coordinators are professionals responsible for managing and optimizing the real-time workflow and staffing within organizations, often in call centers or service operations. Their main task is to monitor, analyze, and adjust schedules throughout the day to ensure that staffing levels meet fluctuating customer demand. They use workforce management software to track metrics like call volume, average handle time, and agent availability. By making real-time decisions and adjustments, Intraday Coordinators help maintain service levels, reduce wait times, and improve overall efficiency.

What are the key skills and qualifications needed to thrive as an intraday coordinator, and why are they important?

To thrive as an Intraday Coordinator, you need strong analytical skills, attention to detail, and proficiency in workforce management concepts, typically supported by experience in call center operations or scheduling. Familiarity with workforce management software (like NICE IEX or Verint), real-time monitoring tools, and proficiency in Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to make quick decisions under pressure are standout soft skills in this role. These competencies ensure optimal staffing, efficient service levels, and effective real-time adjustments to meet business goals in fast-paced environments.

What are some common challenges faced by intraday coordinators, and how can they be managed effectively?

Intraday Coordinators often face the challenge of balancing real-time staffing levels with fluctuating call volumes or workflow demands. Unexpected absences, sudden spikes in customer inquiries, and last-minute schedule changes require quick decision-making and effective communication with both front-line teams and management. To manage these challenges, it’s important to utilize workforce management software, maintain strong relationships with team leads, and stay proactive by monitoring trends throughout the day. Collaboration and adaptability are key to ensuring service levels are met without overburdening staff.

What is the difference between Intraday Coordinator vs Trade Support Specialist?

AspectIntraday CoordinatorTrade Support Specialist
CredentialsTypically requires a finance or related degree, certifications like Series 7 or 63 are commonSimilar credentials, often with finance or business background, and relevant licenses
Work EnvironmentFast-paced trading floors or financial institutions during trading hoursOffice setting supporting trading activities, often during market hours
Industry UsageCommonly used in asset management, brokerage, and trading firmsWidely used in investment firms, banks, and brokerage companies
Job FocusMonitoring and coordinating intraday trading activities, ensuring smooth executionSupporting trade processing, reconciliation, and client communication

Both roles are integral to financial operations, requiring similar credentials and working in related environments. The Intraday Coordinator primarily oversees real-time trading activities, while the Trade Support Specialist focuses on trade processing and support functions. They often collaborate but serve distinct functions within trading and investment firms.

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Intraday Coordinator jobs near you
Infographic showing various Intraday Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.

Workforce Real-Time Coordinator

1-800 Contacts

Draper, UT • On-site, Remote

Full-time

Medical, Retirement, PTO

Posted 4 days ago

Job description

Who we are
SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We're owned by KKR - one of the world's largest and most successful private equity investment companies. We've built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!
Why you want this job
If you enjoy working in a fast-paced environment where your decisions have an immediate impact, this is a great opportunity to make a difference every day. As an Intraday Coordinator, you'll use real-time data and problem-solving skills to keep our Customer Department and distribution operations running smoothly while balancing customer experience, employee experience, and business needs. You'll work closely with leaders and frontline teams to spot issues, make quick decisions, and proactively adjust resources as priorities shift. It's a role where your analytical thinking, communication skills, and ability to stay calm under pressure can directly improve how we serve our customers and support our teams.
What you'll do
  • Monitor real-time activity for all channels and distribution workflows via CxOne/IEX, tracking volumes, adherence, shrinkage, and variances.
  • Track/report intraday KPIs (Service Level, ASA, AHT, Occupancy, Concurrency, Adherence); share updates/dashboards with Operations/leadership.
  • Detect risks early, escalate, and recommend real-time actions to sustain service levels and customer experiences.
  • Perform intraday adjustments (staffing, schedules, skilling, routing, breaks, overtime, VTO, reallocation) using CxOne/IEX for optimal coverage/efficiency.
  • Coordinate outage/incident communication and crisis response across IT, Operations, and site leadership.
  • Provide frontline WFM support: handle Attendance line calls, inbox/email requests, texting, EEM and short-notice changes/exceptions.
  • Conduct ad hoc data pulls, analysis, and reporting for partners to drive decisions and improvements.
  • Collaborate with Operations/cross-functional teams for precise interval coverage, integrating omnichannel/distribution needs.
  • Document accurately, follow workflows/policies, and support process enhancements.
What you'll need
  • 1+ years in workforce management, real-time monitoring, or contact centers, with knowledge of key metrics (Service Level, ASA, AHT, Occupancy, Adherence, Shrinkage).
  • Experience with NICE CxOne, IEX, or similar WFM platforms are strongly preferred for real-time monitoring/adjustments.
  • Strong analytical skills to rapidly interpret trends/data, draw conclusions, and recommend actions.
  • Exceptional communication (oral, written, listening) for clear insights, escalations, and collaboration.
  • Ability to manage multiple priorities and decide quickly in fast-paced, high-volume settings.
  • Proficiency in Excel/Word; sharp attention to detail for monitoring, reporting, and analysis.
  • Willingness and ability to work 3 days per week onsite as part of our hybrid work model.
Why we will love you
  • Organized, self-motivated, independent/team problem-solving capabilities.
  • Solid grasp of customer service operations and real-time drivers for optimal experiences.
  • Professionalism in confidentiality, trust-building, relationships, and adapting to change.
  • Big-hearted, caring attitude focused on positive agent/customer outcomes.
Perks
  • Free eye exams for your entire family
  • Deep discounts on lenses, glasses, and other services
  • Amazing healthcare coverage
  • 401(k) match
  • Flexible PTO
  • Tuition reimbursement program
  • In-house restaurant with highly discounted meals (Steak dinner under $6)
  • Free snacks, ice cream, and drinks every day
  • Full onsite gym

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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