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Intraday Coordinator Jobs (NOW HIRING)

Cityblock Health

Analyst, Provider Team Capacity

$71K - $90K/yr

Intraday Management: Adjusts daily schedules and coverage plans to account for unplanned absences ... Coordination & Support * Sprint Support: Executes the administrative and data-tracking components ...

BKV

Gas Scheduling Coordinator

$18.25 - $23/hr

Intern may assist the team with preparation for daily nomination cycles, including Timely, Intraday, and Evening cycles, under close supervision. Physical Demands * Ability to sit for extended ...

Chewy

Real-Time Analyst

Goodyear, AZ

Make necessary adjustments in staffing plans and coordinates with operations teams to achieve ... activities intraday and post-mortem to support continuous improvement of Customer Service ...

Chewy

Real-Time Analyst

Hollywood, FL

Make necessary adjustments in staffing plans and coordinates with operations teams to achieve ... activities intraday and post-mortem to support continuous improvement of Customer Service ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

Hands-on experience with real-time operations and service-level recovery plans, including managing intraday adjustments, responding to unexpected volume spikes, and coordinating mitigation efforts ...

MCI Careers

Workforce Management Manager

Wichita, KS

Handson experience with real-time operations and servicelevel recovery plans, including managing intraday adjustments, responding to unexpected volume spikes, and coordinating mitigation efforts with ...

Chewy

Real-Time Analyst

Richardson, TX · On-site

Make necessary adjustments in staffing plans and coordinates with operations teams to achieve ... activities intraday and post-mortem to support continuous improvement of Customer Service ...

ShyftOff

ASC - Agent Success Coordinator

Tampa, FL · Remote

Coordinate with workforce management on absences, early outs, and intraday adjustments. * Support quick decisions that protect client SLAs. Get New Agents to Production * Guide agents through ...

BNY

Senior Specialist, ETF Services

Lake Mary, FL · On-site

... intraday monitoring through market close. * Strong communication skills to manage AP interactions and crossfunctional coordination. * Ability to prioritize, manage exceptions, and make riskaware ...

ShyftOff

ASC - Agent Success Coordinator

Tampa, FL · On-site

$60K - $65K/yr

Coordinate with workforce management on absences, early outs, and intraday adjustments. * Support quick decisions that protect client SLAs. Get New Agents to Production * Guide agents through ...

ShyftOff

ASC - Agent Success Coordinator

Tampa, FL · On-site

Coordinate with workforce management on absences, early outs, and intraday adjustments. * Support quick decisions that protect client SLAs. Get New Agents to Production * Guide agents through ...

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Intraday Coordinator information

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How much do intraday coordinator jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for intraday coordinator in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What is an intraday coordinator?

Intraday Coordinators are professionals responsible for managing and optimizing the real-time workflow and staffing within organizations, often in call centers or service operations. Their main task is to monitor, analyze, and adjust schedules throughout the day to ensure that staffing levels meet fluctuating customer demand. They use workforce management software to track metrics like call volume, average handle time, and agent availability. By making real-time decisions and adjustments, Intraday Coordinators help maintain service levels, reduce wait times, and improve overall efficiency.

What are the key skills and qualifications needed to thrive as an intraday coordinator, and why are they important?

To thrive as an Intraday Coordinator, you need strong analytical skills, attention to detail, and proficiency in workforce management concepts, typically supported by experience in call center operations or scheduling. Familiarity with workforce management software (like NICE IEX or Verint), real-time monitoring tools, and proficiency in Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to make quick decisions under pressure are standout soft skills in this role. These competencies ensure optimal staffing, efficient service levels, and effective real-time adjustments to meet business goals in fast-paced environments.

What are some common challenges faced by intraday coordinators, and how can they be managed effectively?

Intraday Coordinators often face the challenge of balancing real-time staffing levels with fluctuating call volumes or workflow demands. Unexpected absences, sudden spikes in customer inquiries, and last-minute schedule changes require quick decision-making and effective communication with both front-line teams and management. To manage these challenges, it’s important to utilize workforce management software, maintain strong relationships with team leads, and stay proactive by monitoring trends throughout the day. Collaboration and adaptability are key to ensuring service levels are met without overburdening staff.

What is the difference between Intraday Coordinator vs Trade Support Specialist?

AspectIntraday CoordinatorTrade Support Specialist
CredentialsTypically requires a finance or related degree, certifications like Series 7 or 63 are commonSimilar credentials, often with finance or business background, and relevant licenses
Work EnvironmentFast-paced trading floors or financial institutions during trading hoursOffice setting supporting trading activities, often during market hours
Industry UsageCommonly used in asset management, brokerage, and trading firmsWidely used in investment firms, banks, and brokerage companies
Job FocusMonitoring and coordinating intraday trading activities, ensuring smooth executionSupporting trade processing, reconciliation, and client communication

Both roles are integral to financial operations, requiring similar credentials and working in related environments. The Intraday Coordinator primarily oversees real-time trading activities, while the Trade Support Specialist focuses on trade processing and support functions. They often collaborate but serve distinct functions within trading and investment firms.

More about Intraday Coordinator jobs

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Cities with the most Intraday Coordinator job openings:

What states have the most Intraday Coordinator jobs?

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What job categories do people searching Intraday Coordinator jobs look for?

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Intraday Coordinator jobs near you
Infographic showing various Intraday Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.

Analyst, Provider Team Capacity

Cityblock Health

Remote

$71K - $90K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 22 days ago

Cityblock Health rating

9.6

Company rating: 9.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Job Description:
Analyst, Provider Team Capacity
The Analyst, Provider Team Capacity is responsible for the day-to-day tactical execution of Provider capacity planning and real-time queue oversight. The Analyst ensures that our members receive timely care by monitoring "live" task queues, identifying staffing gaps, and re-routing work to ensure care team delivery pods are operating at peak efficiency. The Analyst is a data-driven problem solver who balances the technical requirements of workforce management with an understanding of the human needs of our care teams and members.
Responsibilities:
Real-Time Queue & Task Monitoring
  • Active Oversight: Perform continuous monitoring of care team delivery pod queues, ensuring that tasks are moving through the workflow and alerting leadership to potential bottlenecks.
  • Inbox Management: Support and task care teams based upon athena messages
  • Task Assignment: Re-assigns tasks in real-time based on current staffing levels, priority of member needs, and pod capacity.
  • Membership Management: Creates lists of members for assignment based upon common gaps or tasking needs. Oversees administrative duties in platforms for eligibility and member management
  • Intraday Management: Adjusts daily schedules and coverage plans to account for unplanned absences or surges in member outreach.

Operational Reporting & Analysis
  • Performance Tracking: Executes daily and weekly "control reporting" to track key metrics such as response times, task aging, and pod utilization rates.
  • Trend Identification: Analyzes data signals to identify recurring operational gaps, providing the WFM Manager with actionable insights for long-term staffing adjustments.
  • Data Integrity: Ensures all workforce data within the WFM tools and is accurate and reflects current care team structures.

Coordination & Support
  • Sprint Support: Executes the administrative and data-tracking components of local market "sprints" or operational initiatives.
  • Team Liaison: Acts as a point of contact for frontline staff regarding schedule updates, shift swaps, and coverage inquiries.
  • Connects with payor partners and members regarding enrollment status. Trains market stakeholders and staff at large in the disenrollment process and member management workflow.
  • Coordinates pending disenrollments with care teams.

Success Metrics
  • Queue Health: Maintenance of task aging and response times within the target "Green" zone for assigned pods.
  • Reporting Accuracy: Timely delivery of daily/weekly performance reports with 100% data reliability.
  • Membership Data Fidelity: Clarity and accuracy of membership data driving workforce management
  • Coverage Stability: Minimal "uncovered" intervals due to proactive intraday adjustments.

Requirements:
  • Bachelor's degree
  • 3+ years of experience in workforce management, operations, or data analysis (Healthcare or Startup experience preferred).
  • WFM Tooling: Proficiency with workforce management platforms
  • Analytical Skills: Google Sheets skills (VLOOKUPs, Pivot Tables).
  • Ability to interpret data dashboards and translate numbers into operational "stories."
  • Ability to solve moderate-to-complex problems independently, such as resolving scheduling conflicts or technical queue errors.

Behavioral Competencies
  • Results Driver: You take ownership of your daily tasks, using data to monitor your own progress and escalating issues before they become member-facing problems.
  • Member Advocate: You understand that every data point represents a member; you drive efficiency to ensure members get the support they need faster.
  • Growth Agent: You adapt quickly to new tools and processes, maintaining a positive attitude during operational shifts or market changes.
  • Team Builder: You work collaboratively with cross-functional partners, providing clear and helpful information to care team members regarding their schedules and tasks.

We take into account an individual's qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company's equity program, paid time off, including vacation and sick leave. The actual offer will be at the company's sole discretion and determined by relevant business considerations, including the final candidate's qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:
$71,000.00 - $90,500.00 Annual
Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

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