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Intraday Coordinator Jobs (NOW HIRING)

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

Handson experience with real-time operations and servicelevel recovery plans, including managing intraday adjustments, responding to unexpected volume spikes, and coordinating mitigation efforts with ...

SPP

Uncertainty Meteorologist

Little Rock, AR · On-site

$97K - $126K/yr

... intraday, dayahead, and forwardlooking horizons. The role combines numerical weather prediction ... The position partners closely with System Operations and Coordinated Operations to enhance ...

K Health

Director, Virtual Care Operations

New York, NY · On-site +1

$160K - $200K/yr

... care, coordinating scheduling, enabling providers, and ensuring seamless virtual visits across ... intraday management * Drive continuous optimization of labor utilization and operational costs ...

Chewy

Real-Time Analyst

Richardson, TX

Make necessary adjustments in staffing plans and coordinates with operations teams to achieve ... activities intraday and post-mortem to support continuous improvement of Customer Service ...

Chewy

Real-Time Analyst

Goodyear, AZ

Make necessary adjustments in staffing plans and coordinates with operations teams to achieve ... activities intraday and post-mortem to support continuous improvement of Customer Service ...

Chewy

Real-Time Analyst

Hollywood, FL

Make necessary adjustments in staffing plans and coordinates with operations teams to achieve ... activities intraday and post-mortem to support continuous improvement of Customer Service ...

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Intraday Coordinator information

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How much do intraday coordinator jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for intraday coordinator in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

What is an intraday coordinator?

Intraday Coordinators are professionals responsible for managing and optimizing the real-time workflow and staffing within organizations, often in call centers or service operations. Their main task is to monitor, analyze, and adjust schedules throughout the day to ensure that staffing levels meet fluctuating customer demand. They use workforce management software to track metrics like call volume, average handle time, and agent availability. By making real-time decisions and adjustments, Intraday Coordinators help maintain service levels, reduce wait times, and improve overall efficiency.

What is the difference between Intraday Coordinator vs Trade Support Specialist?

AspectIntraday CoordinatorTrade Support Specialist
CredentialsTypically requires a finance or related degree, certifications like Series 7 or 63 are commonSimilar credentials, often with finance or business background, and relevant licenses
Work EnvironmentFast-paced trading floors or financial institutions during trading hoursOffice setting supporting trading activities, often during market hours
Industry UsageCommonly used in asset management, brokerage, and trading firmsWidely used in investment firms, banks, and brokerage companies
Job FocusMonitoring and coordinating intraday trading activities, ensuring smooth executionSupporting trade processing, reconciliation, and client communication

Both roles are integral to financial operations, requiring similar credentials and working in related environments. The Intraday Coordinator primarily oversees real-time trading activities, while the Trade Support Specialist focuses on trade processing and support functions. They often collaborate but serve distinct functions within trading and investment firms.

What are the key skills and qualifications needed to thrive as an intraday coordinator, and why are they important?

To thrive as an Intraday Coordinator, you need strong analytical skills, attention to detail, and proficiency in workforce management concepts, typically supported by experience in call center operations or scheduling. Familiarity with workforce management software (like NICE IEX or Verint), real-time monitoring tools, and proficiency in Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to make quick decisions under pressure are standout soft skills in this role. These competencies ensure optimal staffing, efficient service levels, and effective real-time adjustments to meet business goals in fast-paced environments.

What are some common challenges faced by intraday coordinators, and how can they be managed effectively?

Intraday Coordinators often face the challenge of balancing real-time staffing levels with fluctuating call volumes or workflow demands. Unexpected absences, sudden spikes in customer inquiries, and last-minute schedule changes require quick decision-making and effective communication with both front-line teams and management. To manage these challenges, it’s important to utilize workforce management software, maintain strong relationships with team leads, and stay proactive by monitoring trends throughout the day. Collaboration and adaptability are key to ensuring service levels are met without overburdening staff.
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Intraday Coordinator jobs near you
Infographic showing various Intraday Coordinator job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,503 per year, or $23.3 per hour.

Resource Mgmt Analyst

Health Care Service Corporation

Albuquerque, NM • On-site, Remote

$41K - $92K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 9 days ago

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Job Summary
This Position Is Responsible For Reviewing And Managing Real-Time/Intraday Workforce Management Of Front Or Back Office Functions. Reviewing And Analyze Reporting To Improve Caller Experience, Work Queue Management And Front Line Production Staff Performance Management To Optimize Back Office And Call Center Operational Activity. Ability To Travel.
Job Description
*Review and manage real-time/intraday workforce management of front or back office functions.
*Monitor daily SLAs, productivity, adherence to schedules, adjust schedules as necessary, escalate issues and make recommendations.
*Monitor aging claim and non-claim inquiries, distribute aged inventory workloads, ensure inventory levels are at safe levels and coordinate staffing to meet inventory goals. Process open adjustments.
*Monitor inventory levels, aging, PDI and adjust work mix as necessary, escalate aged issues and make recommendations.
*Complete analysis of inventory management activities, including; coordinating assignments for staff, budget and staffing information, interpreting inventory, performing cost-benefit analysis.
*Review and analyze data to improve caller experience, work queue management and front line production staff performance.
*Utilize Workforce Management tool to identify opportunities to better manage inventory, staffing levels and overall workload.
*Utilize problem solving and analytical skills to design and recommend process improvements.
*Assist with preparation of key strategic and day-to-day reporting materials that will be presented to executive, managerial and front line partners.
*Collaborate with workforce planning team, business solutions, analytics, etc.
Required Job Qualifications:
*Bachelor degree or 4 years of business experience.
*2 years of experience in a claims or customer service.
*Interpersonal and organizational skills.
*Analytical and problem solving skills.
*Clear and concise written and verbal communication skills.
Preferred Job Qualifications:
*Bachelor degree.
*Blue Chip experience.
*Experience with Workforce Management software (scheduling, performance tracking, reporting).
*2 years of experience in Workforce Management planning in a contact center with at least 50 employees.
*Ability to travel.
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
Pay Transparency Statement:
At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
HCSC Employment Statement:
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Base Pay Range
$41,700.00 - $92,800.00
Exact compensation may vary based on skills, experience, and location.

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