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Intouch Insight

Customer Success Manager

KY · Remote

About Intouch Insight Intouch Insight has been helping multi-location brands across North America turn customer feedback and operational data into action since 1992. We've built our reputation on our ...

Intouch Insight

Scheduling Agent

TX · Remote

About Intouch Insight Intouch Insight has been helping multi-location brands across North America turn customer feedback and operational data into action since 1992. We've built our reputation on our ...

EVERSANA INTOUCH

Senior Medical Editor

Chicago, IL · On-site

Company Description EVERSANA INTOUCH ®  is a global, full-service marketing agency network serving the life sciences industry, and is the first - and only - agency network to be part of a fully ...

EVERSANA

Account Director

New York, NY · On-site +1

Company Description EVERSANA INTOUCH ® is a global, full-service marketing agency network serving the life sciences industry, and is the first - and only - agency network to be part of a fully ...

Eversana

Account Director

New York, NY · On-site

Research, develop and collaborate with other Account Directors, EVERSANA INTOUCH departments and agency partners to continuously develop the integrated solutions offering from EVERSANA INTOUCH.

campus4tech

controls software engineer

Houston, TX · On-site

$40.75 - $52/hr

AGT primarily uses Wonderware Intouch for its HMI systems, but a knowledge of other systems would be an advantage. The controls software engineer will work under the software lead and report to the ...

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How much do intouch jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for intouch in the United States is $27.46, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.85 per hour, depending on experience, location, and employer.

What is an Intouch?

An Intouch job typically involves customer service, sales support, or technical assistance, often within a contact center or remote support environment. Employees in these roles interact with customers via phone, email, or chat to resolve inquiries, provide product information, or assist with troubleshooting. Intouch positions require strong communication skills, problem-solving abilities, and a customer-focused mindset.

What does a typical day look like for an Intouch customer service representative?

A typical day for an Intouch Customer Service Representative involves responding to customer inquiries via phone, email, or chat, addressing concerns, and providing product or service information. Team members often collaborate to resolve complex issues and share best practices, creating a supportive environment. The role frequently involves multitasking between different systems, documenting all interactions, and meeting key performance metrics. This fast-paced position is ideal for individuals who enjoy dynamic tasks and making a positive impact on customer satisfaction.

What are the key skills and qualifications needed to thrive in the Intouch position, and why are they important?

To excel as an Intouch Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and standard office technology is common in this role. Patience, active listening, and a positive attitude help you deliver outstanding customer experiences and resolve issues efficiently. These skills are crucial for maintaining customer satisfaction and fostering long-term relationships on behalf of the company.

Is Intouch a good place to work?

Intouch is a company that offers roles in customer service, sales, and technical support, often requiring strong communication skills and familiarity with CRM tools. Employee reviews vary, with some citing positive work environments and others noting high turnover; overall, it depends on the specific role and location. Prospective employees should research company culture and job requirements for their area.
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Intouch jobs near you
Infographic showing various Intouch job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 80% In-person, 10% Hybrid, and 10% Remote job distribution, with an average salary of $57,108 per year, or $27.5 per hour.

Customer Success Manager

Intouch Insight

KY • Remote

Full-time

Re-posted 3 days ago

Job description

About Intouch Insight

Intouch Insight has been helping multi-location brands across North America turn customer feedback and operational data into action since 1992. We've built our reputation on our range of customer experience measurement services and software products, which are trusted by hundreds of North America's most-loved brands, including well-known names in restaurants, retail, grocery and convenience.


The opportunity

We are looking for aCustomer Success Manager (CSM)to join our team. As a CSM, you show our clients Customer Experience done right, by guiding them through the process of onboarding, implementation, training, and on-going adoption of our services and product suite. As part of the Operations team, you work collaboratively across the organization to ensure on-time delivery of programs.


A hands-on approach will enable you to work confidently within our coast-to-coast team, learning about an ever-developing suite of products, and translating that knowledge to consistently provide real customer value.


Responsibilities and Duties

Overall Responsibilities:

  • Own the customer relationship post sales
  • Develop a trusted advisor relationship with customers
  • Provide appropriate business outcomes to ensure the achievement of customer goals
  • Ensure customers receive value through business insights not just data
  • Act as a customer advocate within the company and communicate effectively with internal and external stakeholders to ensure customer retention and customer success
  • Appropriate level of client engagement as per Intouch's client classification
  • Manage Hubspot as appropriate
  • Effectively manage monthly customer invoicing in a timely manner
  • Forecast customer volumes and track monthly project achievements.
  • Complete contract renewals, as applicable
  • Proficiency in market research principles and concepts

Customer Intake:

  • Complete full range of onboarding functions and duties
  • Complete presentations and trainings of our product suite
  • Collaborate with the customer and internal team in development of market research questionnaires using market research best practices
  • Maintain and own project timelines
  • Determine client reporting needs and assist in creating custom dashboards and reports as needed

Ongoing Customer Journey:

  • Educate customers on continuous platform improvements
  • Promote cross-platform usage of products to find opportunities for upsell/cross sell
  • Increase revenue of current client portfolio
  • Other duties as appropriate to represent our Vision, fulfill our Mission, and live by our Values and guiding principles.

Qualifications, Skills & Attitudes:

  • Bachelor's degree in a relevant field or equivalent experience
  • A minimum of 3+ years of experience in Customer Success Management, Client Management or Project Management
  • Detail-oriented and demonstrated commitment to high-quality output
  • Demonstrated ability to proactively contribute value in a team environment.
  • Proficiency with MS suite and Google suite, experience with AI tools.
  • Experience with customer-facing software solutions is preferable
  • Industry-specific experience or even retail experience is an asset
  • French is an asset


Intouch Insight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Intouch welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please contact hr@intouchinsight.com

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