Location: Chatsworth, CAÂ
Schedule: Full-time, onsite Monday-Friday, 9:00 AM-5:00 PM. The role also participates in weekly early-morning video calls with the international headquarters on Monday at 6:30 AM and on Wednesday or Thursday at 6:00 AM; these calls may be taken from home.
KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for an Operations & Customer Support Specialist | Bilingual (English/Spanish), ERP, Inventory & Order FulfillmentÂ
This is a new position supporting the launch and growth of a North American subsidiary of an international luxury consumer-products company. The Operations & Customer Service Specialist will support customer service, inventory, order fulfillment, shipping, returns, and related administrative activities. This person will work directly with the US leader and collaborate regularly with the international headquarters team.
Customer Service
- Respond to customer inquiries by email, phone, and chat in both English and Spanish.
- Handle basic product and order questions and escalate sales inquiries as appropriate.
- Resolve order issues, track shipments, and process returns, exchanges, and repairs.
- Identify patterns in customer questions or issues and surface them to the team.
- Provide a warm, responsive customer experience as North American sales volume grows.
Stock and Inventory
- Receive incoming merchandise, inspect it for accuracy and quality, and record inventory in the ERP system
- Enter and maintain serial numbers and support serialized inventory tracking for high-value merchandise.
- Receive purchase orders, move inventory into the designated vault or secure stockroom, and maintain accurate inventory locations.
- Maintain accurate, real-time inventory records and investigate and resolve stock discrepancies.
- Perform regular cycle counts and support periodic full physical inventories.
- Keep the stockroom and vault organized and secure, following established procedures for high-value merchandise.
- Work with the international headquarters team as needed to learn and follow inventory and ERP workflows.
Orders and Shipping
- Pick, pack, and prepare customer orders for shipment accurately and efficiently.
- Pull orders from the ERP system and complete the required inventory and order updates.
- Generate shipping labels, invoices, and required export or customs documentation.
- Coordinate with fulfillment and shipping partners, including FedEx, DHL, UPS, and other service providers, to support timely delivery.
- Monitor order status daily and flag and follow up on exceptions or delays.
- Process inbound returns, including inspection, restocking, serial-number validation, and system updates.
- Coordinate with the company's customs broker on international shipments and provide required information or documentation. The customs broker is responsible for customs clearance.
Administration and Reporting
- Maintain accurate records across customer interactions, orders, inventory, shipping, returns, and repairs.
- Prepare simple stock and order reports for management and the international headquarters team.
- Participate in weekly video calls with the international headquarters team.
- Use the initial ramp-up period to learn the company's products, systems, and procedures and help document or improve workflows as the business grows.
- Assist with other operational and administrative tasks as needed in a small startup environment.Â
Requirements:
- Fluent in English and Spanish, both written and spoken. The interview process will include a Spanish-language assessment with the international headquarters team.
- 2+ years of experience in customer service, operations, logistics, inventory control, order management, or a related operational role.
- Experience working with an ERP system (Oracle NetSuite, SAP, Microsoft Dynamics, Acumatica, Sage, Epicor, Infor, or similar).
- Experience processing customer orders, returns, exchanges, and shipments.
- Experience supporting inventory control and order fulfillment operations.
- Comfortable coordinating domestic and international shipments.
- Strong organizational skills with exceptional attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office, particularly Excel.
- Strong communicator who remains calm, responsive, and professional under pressure.
Nice to Have
- Experience with Oracle NetSuite.
- Experience with Shopify or other e-commerce platforms.
- Experience supporting luxury goods, jewelry, watches, or other high-value inventory.
- Experience with serialized inventory, lot tracking, or inventory traceability.
- Exposure to import/export documentation or customs processes.
Work Style and Schedule
- Comfortable working in a startup environment with limited process documentation, fluctuating workloads, and downtime during the initial ramp-up period.
- Self-directed and willing to learn the company's products, systems, and workflows and help establish processes as the business grows.
- Able to manage multiple responsibilities and changing priorities in a small-team environment.
- Able to work full-time onsite in Chatsworth, CA, Monday-Friday, 9:00 AM-5:00 PM.
- Able to participate in early-morning video calls with the international headquarters team on Monday at 6:30 AM and Wednesday or Thursday at 6:00 AM. These calls may be taken from home.
Compensation depends on experience but is typically $30-35/hr (as an hourly FTE)
ABOUT KORE1
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.
Education:Employment Type: FULL_TIME