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Internship Remote Crisis Hotline Jobs (NOW HIRING)

Miamioh

Post-Internship Clinical Residency

Oxford, OH · On-site +1

Intervenes in crisis and emergency situations of a mental health nature with students, including ... Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami ...

Miamioh

Intervenes in crisis and emergency situations of a mental health nature with students, including ... Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami ...

SafeHorizon

Team Leader - Hotlines - Remote

Manhattan, NY · On-site +1

$17.50 - $23/hr

... crisis intervention and/or suicide risk assessment skills. The Team Leader manages staff members ... Utilize hotline technology to assess staff overall productivity. Including the accuracy and ...

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Internship Remote Crisis Hotline information

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How much do internship remote crisis hotline jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for internship remote crisis hotline in the United States is $17.31, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by interns working remotely for a crisis hotline, and how can they be addressed?

Interns working remotely for a crisis hotline often face challenges such as managing emotional stress from difficult calls, maintaining boundaries between work and personal life, and feeling isolated from team support. To address these, organizations typically provide regular supervision, access to debriefing sessions, and ongoing training. It's important for interns to proactively communicate with supervisors and participate in peer support groups to foster connection and resilience. Setting a dedicated workspace and adhering to a structured schedule can also help maintain a healthy work-life balance.

What is the difference between Internship Remote Crisis Hotline vs Volunteer Crisis Counselor?

AspectInternship Remote Crisis HotlineVolunteer Crisis Counselor
Required CredentialsHigh school diploma or equivalent; some roles may require coursework in psychology or social workTypically requires training in crisis intervention; certifications vary by organization
Work EnvironmentRemote, flexible hours, supervised by staffRemote or in-person, often volunteer-based, supervised by organization staff
Employer & Industry UsageNonprofit organizations, mental health services, crisis intervention programsNonprofit crisis centers, mental health organizations, community support services

The Internship Remote Crisis Hotline is a structured program for students or individuals seeking experience in crisis intervention, often with a focus on training and supervision. Volunteer Crisis Counselors are trained volunteers providing support, usually with more direct client interaction. Both roles serve in the mental health and crisis support industry but differ mainly in their level of commitment, training, and program structure.

What is a remote crisis hotline internship?

A remote crisis hotline internship is a temporary, supervised position where interns provide support to individuals in crisis via phone, chat, or text, working from a remote location. Interns are trained to listen, assess situations, and offer appropriate resources or referrals under the guidance of experienced supervisors. This role helps interns gain hands-on experience in mental health, active listening, and crisis intervention while offering flexibility to work from home.

What are the key skills and qualifications needed to thrive as an Internship Remote Crisis Hotline worker, and why are they important?

To thrive as an Internship Remote Crisis Hotline worker, you need strong active listening, crisis intervention abilities, and a foundational understanding of mental health principles, often supported by coursework in psychology or social work. Familiarity with crisis management platforms, call routing systems, and confidentiality protocols is typically required. Empathy, emotional resilience, and effective communication are crucial soft skills for building trust and providing support to callers in distress. These skills and qualities are essential for ensuring caller safety, delivering appropriate interventions, and maintaining professionalism in high-stress situations.
More about Internship Remote Crisis Hotline jobs
What cities are hiring for Internship Remote Crisis Hotline jobs? Cities with the most Internship Remote Crisis Hotline job openings:
What are the most commonly searched types of Remote Crisis Hotline jobs? The most popular types of Remote Crisis Hotline jobs are:
What states have the most Internship Remote Crisis Hotline jobs? States with the most job openings for Internship Remote Crisis Hotline jobs include:
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Internship Remote Crisis Hotline jobs near you
Infographic showing various Internship Remote Crisis Hotline job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,995 per year, or $17.3 per hour.

Undergraduate Internship, Detention Hotline

Amica Center for Immigrant Rights

Remote

$15.25 - $19.75/hr

Internship

Re-posted 5 days ago

Job description

At Amica Center for Immigrant Rights, we confront the impact that the unjust immigration system has on our clients and communities through direct legal representation, impact litigation, education, and client-centered advocacy. We engage in unwavering legal defense and strategic litigation for immigrants facing detention or deportation, regardless of background, because everyone has the right to be free, safe, and supported. We are the only non-profit organization in the Washington, D.C. area that is exclusively focused on providing legal assistance to adult and child immigrants detained by the government in the Capital Region and beyond.
Position Summary
Amica Center for Immigrant Rights is looking for four undergraduate students to support our Detention Hotline, which connects noncitizen adults held in Immigration and Customs Enforcement (ICE) custody to Amica Center staff for legal education and legal representation. Our Detention Hotline can receive calls from anyone detained in ICE facilities across the US, with most calls coming from individuals detained in Virginia, as well as from residents of the District of Columbia, Maryland, and Virginia who are detained in other states. The Detention Hotline also receives calls from non-detained individuals looking for legal referrals for their loved ones or themselves.
The Detention Hotline Interns will be answering and fielding calls from detained immigrants to our legal staff and fielding messages to answer their questions. They will also conduct legal intakes with clients over the phone, which is the first step in our case distribution process. The Detention Hotline Interns will also assist with administrative tasks relating to the Detention Hotline and client services, including data entry, document translation and document translation coordination, and interpreting (depending on Spanish fluency level). This position will give students the opportunity to utilize and improve their oral Spanish skills and learn more about immigration law, specifically deportation defense. We are currently accepting intern applications for Fall 2026. Our Fall Internship program asks for a commitment of at least 20 hours a week during normal working hours (Monday - Friday, 9 AM to 5 PM ET) for at least 12 weeks, starting on or about August 31, 2026.
Applicants from historically underrepresented groups are encouraged to apply. If relevant, please discuss in your application how your background motivates your interest in this position or otherwise affects your career goals.
Internships are unpaid; however, Amica Center can assist students seeking internship credit or funding.
Scholarship Opportunity
Amica Center for Immigrant Rights invites all prospective interns to apply for the Amica Center Scholarship for the Fall 2026 semester. Amica Center will distribute four $1,000 tax-free* scholarships to eligible interns for the primary purpose of educational and professional development. To learn more, please visit https://amicacenter.org/join-the-fight/careers-internships/ .
*Scholarship funds are intended to be used to pay for tuition and fees required for enrollment or attendance at an educational institution, or for fees, books, supplies, and equipment required for courses at the institution. Scholarship recipients are advised to speak to a tax-expert and report the scholarship funds in their gross income to the IRS.
Hybrid / Remote
To keep our internships accessible to all students regardless of geographic location, all Fall 2026 internships can be completed remotely; however, we will be prioritizing candidates who are able to work in-person on a hybrid schedule from our Washington, DC office. We encourage applicants from local universities, as well as those from outside the D.C. area, to apply.
General Duties & Responsibilities
Detention Hotline (60%)
  • Staff the detention hotline and help detained immigrant individuals access legal services by:
  • connecting callers with Amica Center legal staff
  • delivering follow-up messages relating to individual's cases
  • providing information about Amica Center's upcoming jail visits
  • Data entry relating to client information and interactions over the detention hotline
  • Administrative tasks to prepare for hotline shifts and share information with the Know Your Rights team

Know Your Rights & Legal Education (15%)
  • Conduct telephonic intake interviews with immigrant individuals in detention and enter intake data into our client database
  • Maintain client database by entering intakes or follow-up messages after jail visits
  • Provide ad hoc support to the Jail Visit Teams in their preparation for and breakdown of documents and intakes from the visit.

Translation & Interpreting (15%)
  • Translate documents to be submitted to court in support of the legal immigration cases of clients and pro se individuals
  • Documents include declarations, letters of support, birth certificates, and news articles
  • Interpret calls between Amica Center attorneys and their clients
  • Types of calls include declaration readbacks, hearing prep, offers of legal representation, witness interviews, etc.

Additional Responsibilities (10%)
  • Remotely observe detained master calendar hearings and bond hearings
  • Attend immigration law training opportunities
  • Filing and other administrative assistance as needed
  • Supporting on other projects within the Detention Hotline, the Volunteer Program, and the Know Your Rights team as capacity and interest allow

Requirements
  • Must be pursuing an undergraduate degree
  • Must be 18 or older
  • Working professional proficiency in Spanish required; Spanish fluency preferred
  • Customer service skills including experience communicating with diverse audiences
  • Ease with technology and proficiency in a variety of basic computer programs such as Microsoft Word, Microsoft Excel, and Microsoft Outlook
  • Quick learner & adaptable, with proven ability to learn new software or technology
  • Highly organized and self-motivated
  • Strong interpersonal and communications skills

Required Resources
Given the remote / hybrid nature of this internship, all interns must also have access to:
  • A laptop or computer (*);
  • Reliable internet;
  • A phone.

*Amica Center may be able to provide access to a temporary laptop as needed
Application Process
To be considered for the internship, please fill out the application link and attach the following materials in .pdf format to your Paylocity application.
  • A cover letter indicating your interest in this specific position. Please describe what experiences, personal and professional, have motivated you to apply.
  • A resume; and
  • At least 2 references

Apply through our website!
Please apply to ONLY ONE department within Amica Center. For example, if you apply for this internship with the Detention Hotline, please do not also apply for an internship with the Detained Adult Program. Please choose the department that best matches your preference, skills, and experience.
Please email taylor(at)amicacenter(dot) org with any questions.
Application Deadline: Applications will be reviewed on a rolling basis. Internship application will be open until Friday, July 31.

Apply