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Internship Remote Crisis Hotline Jobs (NOW HIRING)

Miamioh

Post-Internship Clinical Residency

Oxford, OH · On-site +1

Intervenes in crisis and emergency situations of a mental health nature with students, including ... Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami ...

Miamioh

Intervenes in crisis and emergency situations of a mental health nature with students, including ... Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami ...

SafeHorizon

Team Leader - Hotlines - Remote

Manhattan, NY · On-site +1

$17.50 - $23/hr

... crisis intervention and/or suicide risk assessment skills. The Team Leader manages staff members ... Utilize hotline technology to assess staff overall productivity. Including the accuracy and ...

Zeiders Enterprises

Remote Clinical Counselor

$60K - $80K/yr

Intervene in crisis situations, using sound professional judgment, ethical practice, and common ... and a one-year clinical internship accredited by the American Psychological Association.

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How much do internship remote crisis hotline jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for internship remote crisis hotline in the United States is $17.31, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by interns working remotely for a crisis hotline, and how can they be addressed?

Interns working remotely for a crisis hotline often face challenges such as managing emotional stress from difficult calls, maintaining boundaries between work and personal life, and feeling isolated from team support. To address these, organizations typically provide regular supervision, access to debriefing sessions, and ongoing training. It's important for interns to proactively communicate with supervisors and participate in peer support groups to foster connection and resilience. Setting a dedicated workspace and adhering to a structured schedule can also help maintain a healthy work-life balance.

What is the difference between Internship Remote Crisis Hotline vs Volunteer Crisis Counselor?

AspectInternship Remote Crisis HotlineVolunteer Crisis Counselor
Required CredentialsHigh school diploma or equivalent; some roles may require coursework in psychology or social workTypically requires training in crisis intervention; certifications vary by organization
Work EnvironmentRemote, flexible hours, supervised by staffRemote or in-person, often volunteer-based, supervised by organization staff
Employer & Industry UsageNonprofit organizations, mental health services, crisis intervention programsNonprofit crisis centers, mental health organizations, community support services

The Internship Remote Crisis Hotline is a structured program for students or individuals seeking experience in crisis intervention, often with a focus on training and supervision. Volunteer Crisis Counselors are trained volunteers providing support, usually with more direct client interaction. Both roles serve in the mental health and crisis support industry but differ mainly in their level of commitment, training, and program structure.

What is a remote crisis hotline internship?

A remote crisis hotline internship is a temporary, supervised position where interns provide support to individuals in crisis via phone, chat, or text, working from a remote location. Interns are trained to listen, assess situations, and offer appropriate resources or referrals under the guidance of experienced supervisors. This role helps interns gain hands-on experience in mental health, active listening, and crisis intervention while offering flexibility to work from home.

What are the key skills and qualifications needed to thrive as an Internship Remote Crisis Hotline worker, and why are they important?

To thrive as an Internship Remote Crisis Hotline worker, you need strong active listening, crisis intervention abilities, and a foundational understanding of mental health principles, often supported by coursework in psychology or social work. Familiarity with crisis management platforms, call routing systems, and confidentiality protocols is typically required. Empathy, emotional resilience, and effective communication are crucial soft skills for building trust and providing support to callers in distress. These skills and qualities are essential for ensuring caller safety, delivering appropriate interventions, and maintaining professionalism in high-stress situations.
More about Internship Remote Crisis Hotline jobs
What cities are hiring for Internship Remote Crisis Hotline jobs? Cities with the most Internship Remote Crisis Hotline job openings:
What are the most commonly searched types of Remote Crisis Hotline jobs? The most popular types of Remote Crisis Hotline jobs are:
What states have the most Internship Remote Crisis Hotline jobs? States with the most job openings for Internship Remote Crisis Hotline jobs include:
What job categories do people searching Internship Remote Crisis Hotline jobs look for? The top searched job categories for Internship Remote Crisis Hotline jobs are:
Internship Remote Crisis Hotline jobs near you
Infographic showing various Internship Remote Crisis Hotline job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,995 per year, or $17.3 per hour.

Remote-Based Bilingual Crisis Counselor

Contact Care Line

Knoxville, TN • On-site, Remote

$18 - $24/hr

Full-time

Re-posted 6 days ago

Job description

Job Type
Full-time, Part-time
Description
IMPORTANT NOTE: At this time, we are only hiring employees from the following states: Alabama, Arizona, Florida, Georgia, Louisiana, Missouri, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, West Virginia, and Wyoming.
Note: this is a fully remote position
CONTACT Workplace Expectations
As part of their duties and responsibilities, all CONTACT employees are expected to consistently demonstrate the following:
  • Deliver high-quality work within established timelines, maintaining focus and accountability whether working independently or with guidance.
  • Engage respectfully and professionally with colleagues, supervisors, community partners, and individuals seeking services.
  • Contribute meaningfully to team efforts, embracing collaboration as a core element of CONTACT's mission and daily operations.
  • Operate independently when needed, while maintaining strong communication and coordination with other team members to support shared goals and organizational continuity.
  • Uphold a high level of integrity, responsibility, and trustworthiness when working remotely, ensuring confidentiality, appropriate use of time, and adherence to CONTACT's standards in all settings.

Position Summary
CONTACT Care Line is East Tennessee's first crisis hotline. Our 988 Crisis Program provides text and phone-based support for individuals experiencing emotional distress or suicidal crisis. Crisis Counselors are responsible for assessing suicide risk, offering compassionate support, ensuring timely documentation, and collaborating with visitors to create safety plans. In addition to responding on the front lines, counselors are expected to engage in follow-ups, maintain communication standards, and adhere to all clinical, legal, and operational guidelines.
CONTACT's team culture values mutual support, professional growth, and a shared mission to make a difference- every single day.
Primary Duties and Responsibilities
Crisis Intervention and Support
  • Respond to 988 telephone interactions in Spanish in a timely, compassionate, and culturally sensitive manner
  • Assess and mitigate suicide risk using established protocols and safety planning procedures
  • Deliver emotional support utilizing active listening and de-escalation skills
  • Provide referrals to appropriate community resources as needed
  • Follow all clinical and operational protocols, including making outbound calls to high-risk visitors and conducting independent follow-ups
  • Initiate and conduct follow-up outreach based on visitor needs, program and services guidelines, and clinical judgment
  • Participate in and complete training for phone-based services in both Spanish and English; maintain readiness to support Spanish-speaking visitors at all times

Clinical Documentation and Communication
  • Accurately and thoroughly document all visitor interactions in accordance with organizational procedures
  • Complete documentation within 8 minutes per interaction, ensuring clinical details are clear, timely, and aligned with documentation standards
  • Engage in SBAR (Situation, Background, Assessment, Recommendation) consultations for escalated visitor cases and mandatory reporting (MR) conversations
  • Use Slack as the virtual home office, maintaining an active presence and responding promptly and professionally to al work-related messages within 3 minutes during scheduled shifts. This include shift-chat consults, DMs from staff and your supervisor during your shift. Social or update channels do not require a response within 3 minutes.
  • Participate in meetings and supervision sessions on Microsoft Teams and be prepared to join video calls professionally when requested during scheduled shifts or for pre-arranged meetings
  • Read and appropriately engage with all communications and updates from leadership, including the #updates and #paid-staff-topics channels on Slack
  • Attend monthly staff meetings and actively participate in team-wide discussions and initiatives

Mandatory Reporting and Compliance
  • Be knowledgeable of and adhere to all mandatory reporting requirements, policies, and procedures
  • Assist in the completion of reports involving suspected child or vulnerable adult abuse
  • Keep current with Title VI training and ensure adherence to non-discrimination and equity standards
  • Comply fully with all policies and procedures outlined in the Operations Handbook, Clinical Policy Documents, Clinical Operating Procedures, and Lifeline metrics.

Professional Development and Team Collaboration
  • Complete all required continuing education, including clinical refreshers, Mind Meld sessions, and other assigned trainings
  • Attend regular supervision sessions and implement feedback from supervisors
  • Participate in performance reviews, including probationary and ongoing evaluations
  • Meet or exceed performance benchmarks for quality, productivity, attendance, and ethical conduct
  • Support the onboarding of new team members through mentoring when requested

Requirements
Experience, Skills, Licenses/Certifications:
  • Must be 18 years of age or older
  • Must not be a current or recent (within the past 3 years) client of any CONTACT Care Line crisis program
  • Bachelor's Degree from an accredited institution with a minimum of 120 college credits in Social Work or a related mental health field, or equivalent experience required
  • Minimum of 1 year of experience in mental health, crisis intervention, or a related field preferred
  • Fluent in both Spanish and English, with the ability to provide culturally responsive care in both languages
  • Strong empathic listening and reflective communication skills
  • Ability to remain calm and apply logical reasoning in high-stress or high-risk situations
  • Skilled in identifying and responding to imminent risk, with appropriate urgency and clinical awareness
  • Demonstrated proficiency in using web-based applications, navigating websites, and troubleshooting basic technical issues
  • Growth mindset with a willingness to receive and implement feedback promptly
  • Commitment to non-judgmental, compassionate support for all visitors, regardless of personal, political, or philosophical differences
  • Resourceful, solution-focused mindset with the ability to make independent decisions under pressure
  • Commitment to open, timely, and respectful two-way communication
  • All clinical staff at CONTACT Care Line are required to complete CONTACT Crisis Counselor Basic Training within the first two weeks of employment

Physical requirements include the ability to remain in a stationary position for prolonged periods and work continuously from a computer with high speed, secure internet.
A hardwired Ethernet connection is required for this position to ensure consistent call and chat quality.
Salary Description
18-24

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