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Internship Remote Chat Support Jobs in Texas (NOW HIRING)

Remotetravelcareers

Travel Customer Support

Dallas, TX · Remote

$16.75 - $21.50/hr

We are seeking a remote Travel Customer Support representative to handle customer questions ... Provide clear and friendly support through phone, email, or chat. * Answer basic travel questions ...

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site +1

$37K - $46K/yr

Provide responsive, high-quality customer support over phone and chat to both external customers ... Support tablet devices remotely using remote console tools * Use the knowledge base to deliver fast ...

Cayenta

(Remote) Support Analyst

Allen, TX · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

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All JobsChat Support JobsInternship Remote Chat Support JobsInternship Remote Chat Support Jobs in Texas

Internship Remote Chat Support information

What is an internship remote chat support?

An Internship Remote Chat Support position is an entry-level role where interns assist customers or clients via online chat platforms from a remote location. The primary responsibilities include responding to inquiries, troubleshooting issues, and providing information about products or services in real-time. This position is ideal for gaining customer service experience, improving communication skills, and learning how to handle various support scenarios, all while working from home. Interns typically receive guidance and training from supervisors or experienced support agents. The role may also involve documenting interactions and escalating complex issues to higher-level staff.

What are the key skills and qualifications needed to thrive as an internship remote chat support?

To thrive as an Internship Remote Chat Support, you need strong written communication skills, attention to detail, and a basic understanding of customer service principles, often supported by a high school diploma or ongoing college education. Familiarity with live chat platforms, CRM systems, and ticketing tools such as Zendesk or Intercom is typically expected. Patience, active listening, and problem-solving skills help you stand out by ensuring positive and efficient customer interactions. These skills are vital to provide timely, accurate support and maintain customer satisfaction in a remote, digital environment.

What are some common challenges faced in a remote chat support internship, and how can I overcome them?

One common challenge in a remote chat support internship is maintaining clear and professional communication despite not interacting face-to-face. Interns may also encounter difficulties managing multiple chats simultaneously, especially during peak times. To overcome these challenges, it's important to develop strong written communication skills, stay organized, and utilize available resources or templates provided by your team. Regular check-ins with supervisors and active participation in team meetings can also help you stay connected and receive feedback for improvement.

What is the difference between Internship Remote Chat Support vs Customer Service Representative?

AspectInternship Remote Chat SupportCustomer Service Representative
CredentialsMinimal; often students or entry-levelHigh school diploma or equivalent; some roles may require experience
Work EnvironmentRemote, online chat platformRemote or in-office, phone and chat support
Employer & Industry UsageTech, e-commerce, service sectorsRetail, telecom, finance, various industries
Search & Comparison IntentEntry-level, training, internship opportunitiesCustomer support, client interaction, full-time roles

Internship Remote Chat Support typically involves entry-level, temporary roles focused on online chat assistance, often for students or those seeking experience. Customer Service Representatives may handle multiple communication channels and often work in full-time positions. Both roles are essential for customer engagement but differ mainly in experience level, duration, and scope of responsibilities.

What are the most commonly searched types of Remote Chat Support jobs in Texas?

The most popular types of Remote Chat Support jobs in Texas are:

What are popular job titles related to Internship Remote Chat Support jobs in Texas?

For Internship Remote Chat Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Internship Remote Chat Support jobs in Texas look for?

The top searched job categories for Internship Remote Chat Support jobs in Texas are:

What cities in Texas are hiring for Internship Remote Chat Support jobs?

Cities in Texas with the most Internship Remote Chat Support job openings:

Internship Remote Chat Support jobs near you

Customer Relationship Representative (Part-Time)

Secur-Serv

Fort Worth, TX • On-site, Remote

Part-time

Re-posted 23 days ago

Key responsibilities

  • Respond to candidate inquiries via telephone, email, and chat in a professional and courteous manner.

  • Develop and maintain knowledge of LSAC candidate services, policies, and procedures to provide accurate support.

  • Document candidate feedback, perform data entry, and troubleshoot candidate issues to resolve concerns.

Secur-Serv rating

8.4

Company rating: 8.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

45th of 226 rated it services

Job description

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.
Why Secur-Serv?
Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.
  • Explore new training opportunities through our LinkedIn Learning platform and partners to develop your skills and career.
  • Free wellness and mental health resources via our Employee Assistance Program (EAP) available which is all employees for help with life's stresses and up to three visits with a professional.

This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from California, Maryland, Minnesota, Colorado, Washington, New York, Maine, Illinois, or New Jersey.
POSITION SUMMARY
The Customer Relationship Representative provides accurate, professional, courteous, and timely responses to candidate inquiries via telephone, email, and chat for LSAT programs. Efficiently processes candidates' inquiries, researches, and resolves candidate concerns. responsible for representing LSAC, providing first-level telephone, email, and chat support to LSAC registrants in fast paced Contact Center. Works under supervision of the Director of Customer Relationships assisted by Supervisory team.
We have a flexible schedule, where the CRR enters their availability to work various shifts between 9:00am - 9:00pm, and then are scheduled up to 29 hours a week.
  • Must be available to work 40 hours a week for your first 2 weeks for paid training.
  • All CRRs must be available and are scheduled to work a minimum of eight weekends a year to meet our client's needs.

ESSENTIAL RESPONSIBILITIES
  • Follow all Secur-Serv requirements, policies, procedures, and management directions.
  • Develops and maintains complete knowledge of all LSAC candidate services and policies, including: LSAT, CAS, LSAC Publications; LSAT administration; Argumentative Writing, LawHub, LawReady, LSAC online website, testing accommodations and services provided to law schools.
  • Develops and maintains knowledge of all services and policies.
  • Provides proactive front-line candidate communication support, including telephone, email and chat. All CSRs are expected to maintain a helpful, courteous, and professional manner when dealing with our candidates.
  • Documents candidate feedback as directed.
  • Performs any authorized data entry necessary to respond to candidate inquiries.
  • Composes and prepares accurate, helpful, and timely written responses to both routine and complex candidate inquiries via a variety of media, including letters and LSAC and Accommodations email.
  • Performs related research and problem resolution related to candidate files and accounts.
  • Troubleshoots candidate problems, interprets the candidate's problem with a viable solution.
  • Documents issues/problems because of problematic telephone calls or emails for Team Leaders and/or senior representatives for resolution when immediate responses are not possible, notifying candidate of approximate response time.
  • Achieve established guidelines set for CSR performance/quality metrics, for all three channels.
  • Adapts to changing practices and new procedures. Accepts and contributes to goal development and achievement.
  • Monitors LSAC's web site effectiveness and recommends script revision when necessary.
  • Participates in the training of new hires.
  • Acts as a resource to other LSAC departments in supporting their initiatives with products/services.
  • Considers the unique needs of the work unit in providing customer service by adhering to lunch and break schedules and reporting to work on time.
  • Utilizes computer and telephone equipment effectively.
  • Participates in LSAC Forums and webinars to support company initiatives and respond to candidates.
  • Available for in-person meetings, training and sessions, as required.
  • May be required to work overtime or flexible shifts based on LSAC business needs, including early morning, evening and weekends.
  • Assist with LSAC activities, special projects, and routine tasks, as necessary.
  • Responsible for various duties assigned by Supervisor and/or Director, as needed
REQUIREMENTS
  • High School Diploma or GED
  • Minimum 2 years of customer service experience
  • Strong verbal skills, including a clear speaking voice, strong language skills, excellent diction, and tone.
  • Ability to write in a clear and concise manner
  • Strong grammar, punctuation, and proofreading abilities
  • Knowledge of Microsoft Office, Windows, Adobe Acrobat, Excel
  • Strong focus on customer service skills, with focus on problem resolution, first contact resolution,
  • The ability to maintain professionalism and work well under pressure in a production environment.
  • Upbeat, positive disposition and attitude is required.
  • Cooperative, flexible, and being adaptable to change is necessary.
  • Strong interpersonal skills and ability to collaborate well with other staff as a team player in a contact center environment.

PREFERRED SKILLS/EXPERIENCE
  • Ability to work with LSAC application
  • Familiarity with higher education admission procedures and concepts, such as transcripts

PHYSICAL/MENTAL REQUIREMENTS
  • Sit Frequently at a desk
  • Frequent fine hand and finger movements (keyboard, writing, mouse movement)
  • Continual close visual acuity for reading
  • Hearing and Speaking for communication within and outside of company.
  • May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment,
    • Mental Requirements - must be able to consistently:
      • Learn new tasks,
      • Remember Processes,
      • Maintain focus,
      • Complete tasks independently
      • Make timely decisions in the context of a workflow,
      • Ability to communicate effectively,
      • Able to adhere to process protocol in a timely manner

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing [email protected] or calling 402.697.3039.
EEO is the law. To review your rights under Equal Employment Opportunity please visit:www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
Secur-Serv Drug & Alcohol Use Policy

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