NOC & Automationย (NOC)ย Managerย
Job Title:ย NOC & Automation Managerย
Department:ย Technical Operationsย /ย NOCย
Reports to: VP of Managed Services
Job Type: Full-timeย
Position Summaryย
The NOC & Automation Manager leads the Network Operations Center and owns the monitoring, RMM, backup oversight, and automation capabilities that support Managed Services. This is a hands-on leadership role responsible for improving operational reliability, reducing manual effort, and building scalable, proactive processes across the managed services environment.ย
Roles and Responsibilitiesย
NOC Operations & Leadershipย
Ensure alerts andย monitoredย events are appropriately prioritized, investigated, escalated, and resolved.ย
Participate in major technical incidents and coordinate effectively with Service Desk, Engineering, Security, and other teams.ย
Monitoring & RMM Platform Ownershipย
Own the health, configuration, standardization, and continued improvement of RMM and monitoring platforms.ย
Track NOC performance,ย monitoringย effectiveness, platform health, and recurring operational trends.ย
Automation & Continuous Improvementย
Design, develop, test, document, andย maintainย automation using scripting, APIs, workflow platforms, and native tool capabilities.ย
Establish standards for automation testing, change control, ownership, documentation, and lifecycle management.ย
Measure automation outcomes through reduced manual effort, improved consistency, faster resolution, and increased service capacity.ย
Platforms, Standards & Collaborationย
Integrate operational platforms,ย improve dataย consistencyย and billing reconciliationย across PSA, RMM, monitoring, documentation, backup, and related systems.ย
Maintain SOPs, runbooks, technical standards, and documentation that support repeatable operations and knowledge sharing.ย
Communicate risks, recurring trends, improvement opportunities, and platform needs to Managed Services leadership.ย
Qualificationsย
Required Skills & Experience:ย
Hands-on scripting and automation experience, preferably PowerShell, REST APIs, and workflow automation.ย
Experience with Microsoft 365, Entra ID, endpoint management, and modern infrastructure operations.ย
Ability to lead technical resources, improve processes, document standards, and coordinate across teams.ย
Preferred Experienceย / Certifications:ย
Experience with ConnectWise Manage,ย NinjaOne,ย Rewst,ย Acronis,ย Power Automate, or comparable platforms.ย
Work Schedule:ย Full-time (40 hoursย per week), Monday to Friday with participation in on-callย supervisorย rotation or extended shift coverage asย needed.ย
Compensation:ย $120,000ย - $130,000 per year,ย commensurateย with experience. Comprehensiveย benefits package included. Cybersecurity training/certificationย support.ย
Disclaimerย
This document outlines the key responsibilities and expectations for theย aboveย role. Responsibilities may evolve based on company priorities,ย technical operationย needs, and business requirements.ย