Role: Jr. Data Analyst
Location: Warren, MI (Hybrid)
Duration: 1 year
Rate: Market
Need local to MI
Key Responsibilities:
- Develop and maintain daily, weekly, monthly, and quarterly KPI performance reports for all Dealer Chat departments.
- Create and maintain Power BI dashboards to visualize key metrics and trends.
- Use XM Discover to supplement reporting with insights related to customer behavior and operational outcomes.
- Maintain a reporting pipeline calendar and track digital headcount metrics.
- Participate in quarterly analytics reviews, weekly operational meetings, and vendor calls.
- Assist in defining and refining KPIs, setting performance targets, and supporting annual planning efforts.
- Provide data-driven support for forecasting, scheduling audits, and strategy development.
- Collaborate with Dealer Chat team leads, support staff, and coordinators on data and project initiatives.
- Maintain and enhance Microsoft Access databases, including VBA components.
- Communicate findings and recommendations clearly to stakeholders at multiple levels of the organization.
- Support a metrics-based culture by educating and coaching others on analytics and reporting best practices.
Required Qualifications:
- Bachelor’s Degree required
- 6+ years of experience in data analytics, reporting, or related functions
- Strong verbal and written communication skills; able to explain complex data to non-technical audiences
- Proven experience managing stakeholders and working cross-functionally with internal teams and external vendors
- Expertise in Power BI for building dashboards and visual reports
- Proficient in Microsoft Access, including managing VBA code
- Demonstrated ability to analyze large datasets and synthesize insights from multiple sources
- Self-starter who thrives in a fast-paced environment and can adapt to shifting priorities
- Strong organizational skills and attention to detail
- Customer-focused, collaborative, and results-driven mindset