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Internship Itil Process Analyst Jobs (NOW HIRING)

PD Inc

Senior ITIL SME

Fort George G Meade, MD · On-site

$111.40K - $143.70K/yr

Seven + years of relevant/recent experience implementing ITIL framework, process improvement, and statistics analysis. * Three + years of relevant/recent experience with Microsoft Office Products.

Exaways Corporation

$56.40K - $75.90K/yr

... ITIL / ITSM practices and methodologies.

Infinitive Inc

IT Process Analyst

Ashburn, VA · On-site

$62.40K - $83.90K/yr

... to Work." IT Process Analyst (Financial Services) We are seeking a detail-oriented IT Process ... ITIL Foundation certification. * Data Governance: Basic understanding of metadata standards or data ...

Infinitive Inc

IT Process Analyst

Ashburn, VA · On-site

$62.40K - $83.90K/yr

... to Work."IT Process Analyst (Financial Services) We are seeking a detail-oriented IT Process ... ITIL Foundation certification. * Data Governance: Basic understanding of metadata standards or data ...

Corning

The ServiceNow Process Analyst is responsible for ensuring successful delivery and optimization of ... ITIL V3/V4, Scrum Master Certification or SAFe (Scaled Agile Framework). • Preferred: ServiceNow ...

Corning

The ServiceNow Process Analyst is responsible for ensuring successful delivery and optimization of ... ITIL V3/V4, Scrum Master Certification or SAFe (Scaled Agile Framework). • Preferred: ServiceNow ...

CDIT LLC

Junior Business Process Analyst

Norfolk, VA · On-site

$25.75 - $34.25/hr

Experience • 0-2 years of experience in business analysis, process analysis, program support, or related field • Internship, academic project work, or entry-level experience supporting process ...

Futran Tech Solutions Pvt. Ltd.

We want someone who manages the following ITIL processes with at least 6-8 years of exp on the ... As a cross functions analyst, you should act as a Single point of contact for the execution of ITIL ...

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How much do internship itil process analyst jobs pay per year?

As of May 28, 2026, the average yearly pay for internship itil process analyst in the United States is $80,542.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,500.00 and $89,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Internship ITIL Process Analyst, and why are they important?

To thrive as an Internship ITIL Process Analyst, you need a foundational understanding of IT service management principles, basic analytical skills, and preferably coursework or certification related to ITIL. Familiarity with ITSM tools like ServiceNow or BMC Remedy, and knowledge of incident, problem, and change management processes are advantageous. Strong attention to detail, effective communication, and a collaborative mindset help interns excel in supporting process improvements and working with diverse teams. These skills ensure efficient IT service delivery, clear documentation, and valuable contributions to process optimization initiatives.

What types of projects and responsibilities can an ITIL Process Analyst intern expect during their internship?

As an ITIL Process Analyst intern, you can expect to work on projects that involve analyzing and improving IT service management processes, such as incident, change, or problem management. Typical responsibilities include gathering and interpreting data, mapping current processes, assisting with documentation, and collaborating with IT teams to implement process improvements. You’ll often work under the guidance of senior analysts, gaining exposure to ITIL best practices and tools, while developing your analytical and communication skills in a collaborative office environment.

What does an Internship ITIL Process Analyst do?

An Internship ITIL Process Analyst assists organizations in optimizing their IT service management processes by applying ITIL (Information Technology Infrastructure Library) best practices. They typically support process analysis, documentation, and improvement initiatives under the guidance of senior analysts or IT managers. Their responsibilities may include gathering data, helping map workflows, participating in meetings to identify inefficiencies, and preparing reports. This role helps interns gain valuable experience in IT service management while contributing to the organization's operational effectiveness.

What is the difference between Internship Itil Process Analyst vs Junior Itil Process Analyst?

AspectInternship Itil Process AnalystJunior Itil Process Analyst
QualificationsEnrolled in or recent graduate of relevant degree, basic ITIL knowledgeEntry-level certification (ITIL Foundation), some work experience
Work EnvironmentInternship setting, supervised, learning-focusedProfessional environment, responsible for supporting processes
ResponsibilitiesAssisting with ITIL processes, learning proceduresSupporting ITIL processes, process documentation, basic analysis

While both roles involve supporting ITIL processes, the Internship Itil Process Analyst is typically a learning position for students or recent graduates, whereas the Junior Itil Process Analyst is an entry-level professional responsible for supporting and executing ITIL processes in a work environment.

What cities are hiring for Internship Itil Process Analyst jobs? Cities with the most Internship Itil Process Analyst job openings:
What are the most commonly searched types of Itil Process Analyst jobs? The most popular types of Itil Process Analyst jobs are:
What states have the most Internship Itil Process Analyst jobs? States with the most job openings for Internship Itil Process Analyst jobs include:
Internship Itil Process Analyst jobs near you
CMDB Platform and ITIL Process Governance Administrator

CMDB Platform and ITIL Process Governance Administrator

Vanguard Group

Dallas, TX • On-site

Full-time

Posted 15 days ago

Vanguard rating

8.7

Company rating: 8.7 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

14th of 138 rated financial services

Job description

Core Responsibilities
CMDB Data Stewardship & Governance
  • Administer and maintain core CMDB reference data, including configuration items, vendors, companies, locations, and organizational hierarchies
  • Support data quality initiatives, including normalization, duplicate remediation, and lifecycle management
  • Enable and support CMDB certification and attestation campaigns to ensure data accuracy and completeness
  • Define and maintain governance policies, standards, and controls aligned with audit and risk expectations

Platform & Process Collaboration
  • Partner with platform and operations teams to convert governance requirements into workflows, controls, and system guardrails
  • Identify gaps, trends, and opportunities for improvement through data analysis and stakeholder engagement

Metrics & Reporting
  • Develop and maintain data quality metrics, dashboards, and reporting frameworks
  • Prepare governance insights and reporting for leadership, audit, and compliance discussions

AI Platform & Process Governance
  • Support governance for AI usage leveraging CMDB data, ensuring controlled, compliant, and intentional use
  • Define and document AI governance guardrails, including approved datasets, controls, and escalation paths
  • Assist in translating AI governance requirements into process controls and certification checkpoints
  • Contribute to AI-ready processes supporting future capabilities such as AIOps, predictive analytics, and AI control frameworks

Qualifications
  • Minimum of five years related work experience, with at least one year of IT service management experience.
  • Undergraduate degree or equivalent combination of training and experience.
  • ITIL Foundation Certification
  • Experience in IT systems, CMDB, data administration, or governance environments
  • Data normalization experience and ability to maintain high-quality structured data
  • Data governance experience, including policies, standards, and controls
  • Ability to operate as a technical administrator while effectively communicating within a governance and process-driven environment
  • Understanding of ITIL processes and service management concepts
  • Experience or exposure to cloud platforms (AWS, Azure, or similar)
  • Strong communication and collaboration skills across technical and business stakeholders

Preferred
  • Hands-on experience with ServiceNow (CMDB, ITSM modules)
  • ServiceNow System Administrator (SNOW SysAdmin) certification or willingness to obtain within 1 year
  • Cloud certification or demonstrated cloud expertise (AWS, Azure, etc.)
  • Knowledge of CMDB governance, certification campaigns, and audit readiness practices
  • Experience with reporting, dashboards, or data analytics tools
  • Exposure to AI governance, AIOps, or automated service management processes

Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission-we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

What Vanguard employees say

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