Internship Humana Customer Service Jobs in Virginia

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Humana Healthy Horizons in Virginia is seeking a Transition Care Manager (Care Coach 2) in the Central Region to assess members' needs and requirements to achieve and maintain optimal wellness through transitions in and out of various care settings. The Transition Care Manager (Care Coach 2) work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. This position will require travel to Central hospitals 3 times per week minimum.

• Supports and oversees the initial and ongoing member transitions in and out of the various Virginia Medicaid programs, and across care settings to prevent unplanned or unnecessary readmissions, ED visits, or adverse outcomes.
• Guides members towards resources appropriate for their care.
• Coordinates with internal and external stakeholders involved with the member's care to support safe and successful transitions.
• Assists with the planning and preparation for transitions and the follow-up care after transitions are completed.
• Works with the Primary Care Manager (PCM) and/or other member-focused departments of the plan to ensure continuity and coordination of care and member and provider communication.
• Participates in Interdisciplinary Care Team (ICT) meetings and care planning activities.
• Ensures the transfer and receipt of all outstanding prior authorization decisions, utilization management data, and clinical information such as prevention and wellness programs(s), care management and complex case management notes.
• Assists with transitions from the custodial setting to the home and community-based setting.
• Collaborates with the Housing Specialist when the member needs housing support and the Social Worker with community resources and health related social needs.
• Requires telephonic and in-person meetings within assigned region to meet with the long-term care members, hospital/rehab staff discharge planners, family members/POA's PCPs, and other health care professionals in order to prevent custodial placements when possible.
• Assesses and evaluates member's needs and requirements to establish a member specific care plan and coordinates services.
• Ensures members are transitioning to the least restrictive setting to achieve and/or maintain optimal wellbeing by assessing their care needs.

Use your skills to make an impact

Required Qualifications

Transition Coordinators/Transition Care Managers (Care Coach 2) shall meet one (1) of the following qualifications:

• An active, unrestricted Registered Nurse (RN) license in the Commonwealth of Virginia OR
• An active, unrestricted Licensed Practical Nurse (LPN) in the Commonwealth of Virginia OR
• Bachelor's degree in social work, psychology, counseling, gerontology, nursing or health & human services.

Transition Coordinators/Transition Care Managers (Care Coach 2) shall meet ALL of the following requirements:

• Must reside in the Central Region of Virginia (Richmond, Glen Allen, Dinwiddie, Colonial Heights, Chester, Henrico) Will be traveling to the VCU area minimum 3 times per week
• Two (2) years of prior experience in health care and/or case management.
• One (1) year of experience working directly with individuals who meet the Cardinal Care Priority Population criteria (Adults, pediatrics populations at risk for chronic medical conditions & high social needs).
• Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook.
• Ability to use a variety of electronic information applications/software programs including electronic medical records.
• Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.
• Proven ability of critical thinking, organization, written and verbal communication and problem- solving skills.
• Ability to manage multiple or competing priorities in a fast-paced environment.
• This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
• This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance.Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher.

Preferred Qualifications

• Master's degree in social work, Psychology, Counseling, Gerontology, Nursing or Health & Human Services
• Applicable state license in field of study.
• Prior nursing home diversion or long-term care case management experience.
• Prior experience with Medicare & Medicaid recipients.
• Experience with electronic case note documentation and documenting in multiple computer applications/systems.
• Experience working with geriatric population.
• Experience with health promotion, coaching and wellness.
• Knowledge of community health and social service agencies and additional community resources.
• Bilingual or Multilingual: English/Spanish, Arabic, Vietnamese, Amharic, Urdu or other - Must be able to speak, read and write in both languages without limitations and assistance. See "Additional Information" for more information.

Additional Information

• Workstyle: Field - This is a combination of remote and field position where employees perform their core duties at non-company locations, such as providing services at in-patient settings
• Travel: 50 - 75% field interactions with members, and their families and providers. May need to attend onsite meetings occasionally in Humana Healthy Horizons office in Glen Allen, VA.
• Workdays and Hours: Monday - Friday; 8:00am - 5:00pm Eastern Standard Time (EST).
• Language Assessment Statement: Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$59,300 - $80,900 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.