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Internship Genesys Engineer Jobs (NOW HIRING)

At RTX , our internships, co-ops and full-time careers provide an exceptional foundation to work on ... Working understanding of design instruments such as Matlab, LabVIEW, Keysight ADS, Genesys, PSPICE ...

Experience with Amazon Connect, NICE CXone, Genesys Cloud, or other CCaaS platforms. * Experience ... and internship opportunities. * Global Impact: collaborate on impactful projects for top global ...

... antennas (internship and thesis work acceptable) * 1+ years of experience using one of the 3D ... AWR, ADS, Genesys * Familiarity with antenna prototyping tools and techniques * Ability to work in ...

At RTX , our internships, co-ops and full-time careers provide an exceptional foundation to work on ... Working understanding of design instruments such as Matlab, LabVIEW, Keysight ADS, Genesys, PSPICE ...

At RTX , our internships, co-ops and full-time careers provide an exceptional foundation to work on ... Working understanding of design instruments such as Matlab, LabVIEW, Keysight ADS, Genesys, PSPICE ...

... internship and thesis work acceptable) * 1+ years of experience using one of the 3D EM simulation ... AWR, ADS, Genesys * Familiarity with antenna prototyping tools and techniques * Ability to work in ...

At RTX , our internships, co-ops and full-time careers provide an exceptional foundation to work on ... Working understanding of design instruments such as Matlab, LabVIEW, Keysight ADS, Genesys, PSPICE ...

... internship and thesis work acceptable) * 1+ years of experience using one of the 3D EM simulation ... AWR, ADS, Genesys * Familiarity with antenna prototyping tools and techniques * Ability to work in ...

... internship and thesis work acceptable) * 1+ years of experience using one of the 3D EM simulation ... AWR, ADS, Genesys * Familiarity with antenna prototyping tools and techniques * Ability to work in ...

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How much do internship genesys engineer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for internship genesys engineer in the United States is $19.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.91 per hour, depending on experience, location, and employer.

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States with the most job openings for Internship Genesys Engineer jobs include:

Infographic showing various Internship Genesys Engineer job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 2% Part Time, and 5% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $40,174 per year, or $19.3 per hour.

Amazon Connect Support Engineer

Miratech

Texas City, TX • On-site

Full-time

Medical

Posted 21 days ago


Job description

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for an Amazon Connect Support Engineer who will be responsible for supporting and maintaining AWS-based CCaaS and contact center environments to ensure high availability and system reliability. The role focuses on monitoring, troubleshooting, and resolving production issues using observability tools such as Splunk and Zabbix.
This role offers the opportunity to develop broad expertise across multiple leading CCaaS platforms in a modern enterprise contact center environment.
Responsibilities
  • Design, develop, and enhance proactive monitoring capabilities for the AWS Connect CCaaS platform to ensure system reliability and operational excellence.
  • Collaborate closely with developers, architects, and platform owners to enforce logging standards and monitoring best practices that enable effective troubleshooting and observability.
  • Participate in application design sessions and develop end-to-end interaction flows using Splunk to strengthen monitoring and diagnostics capabilities.
  • Troubleshoot production issues, perform root cause analysis, and implement corrective actions to minimize system downtime and service disruptions.
  • Work with vendor partners to drive operational improvements and enhance monitoring frameworks across the platform.
  • Develop and maintain CloudWatch dashboards as a complementary monitoring solution to ensure redundancy and visibility.

Qualifications
  • 4+ years of overall IT experience with strong exposure to CCaaS environments.
  • Solid experience in contact center observability, monitoring, and troubleshooting of production systems.
  • 2+ years of hands-on experience with monitoring tools such as Splunk and CloudWatch.
  • Practical AWS cloud experience, including Lambda, Amazon Connect, Application Load Balancers (ALBs).
  • Experience in at least one scripting language such as Python or JavaScript to support automation and operational efficiency.
  • Excellent communication and teamwork skills with the ability to collaborate across technical teams.

Nice To Have
  • Experience with NICE CXone and/or Genesys Cloud/Genesys Engage contact center platforms
  • Experience with monitoring and observability tools such as Zabbix

We offer:
  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

*Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Additional Information
All your information will be kept confidential according to EEO guidelines.