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Internship Engineering Change Management Jobs in Delaware

LaMotte Company

Quality Manager

Newark, DE · On-site

$70K - $115K/yr

Lead quality review and approval of engineering, manufacturing, and process changes through the change management process. * Coordinate internal, customer, and third-party audits and ensure timely ...

Hologic

Test Engineer 3

Newark, DE · On-site

... manages engineering change orders as they relate to test equipment. • Responsible for developing and leading training of assemblers, technicians and manufacturing engineers on new fixtures ...

Hologic Inc.

Test Engineer 3

Newark, DE · On-site

Creates and manages engineering change orders as they relate to test equipment. Responsible for developing and leading training of assemblers, technicians and manufacturing engineers on new fixtures ...

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All JobsEngineering Change Management JobsInternship Engineering Change Management JobsInternship Engineering Change Management Jobs in Delaware

Internship Engineering Change Management information

What are the key skills and qualifications needed to thrive as an intern in engineering change management?

To excel in an Internship Engineering Change Management role, you need a foundational understanding of engineering principles, attention to detail, and the pursuit of a relevant technical degree. Familiarity with product lifecycle management (PLM) systems, CAD software, and document control tools is often required. Strong organizational skills, effective communication, and a proactive attitude help interns collaborate with cross-functional teams and manage change documentation efficiently. These abilities are vital for ensuring that engineering changes are implemented accurately, minimizing errors and maintaining project timelines.

What are the typical responsibilities of an intern in engineering change management?

As an intern in Engineering Change Management, you will typically assist in processing and tracking engineering change requests, updating documentation, and coordinating with cross-functional teams such as engineering, manufacturing, and quality assurance. Your work ensures that product modifications are accurately documented and implemented, minimizing delays and errors. This role offers valuable exposure to product lifecycle management and effective communication, as you often need to gather input from various stakeholders to ensure changes are properly reviewed and approved.

What is the difference between Internship Engineering Change Management vs Engineering Change Management?

AspectInternship Engineering Change ManagementEngineering Change Management
CredentialsEnrolled in relevant engineering or management programBachelor's or higher in engineering or related field, often with experience
Work EnvironmentInternship setting, supervised, learning-focusedFull-time professional role, responsible for managing change processes
Employer & IndustryInternship programs in manufacturing, aerospace, automotive, etc.Companies in similar industries, with ongoing change management needs

Internship Engineering Change Management is a learning position where students gain exposure to managing engineering changes, while Engineering Change Management is a full professional role responsible for overseeing change processes in organizations. Interns support teams, whereas professionals lead and implement change strategies.

What is an internship in engineering change management?

An Internship in Engineering Change Management involves assisting with the processes that control and document changes to engineering designs, products, or systems within a company. Interns typically help manage engineering change orders (ECOs), update technical documentation, and coordinate between different departments to ensure changes are implemented smoothly. This role provides valuable experience in project management, technical documentation, and cross-functional communication within engineering teams. Interns gain practical knowledge about how product modifications are tracked and approved in a real-world engineering environment.
What are the most commonly searched types of Engineering Change Management jobs in Delaware? The most popular types of Engineering Change Management jobs in Delaware are:
What cities in Delaware are hiring for Internship Engineering Change Management jobs? Cities in Delaware with the most Internship Engineering Change Management job openings:
Internship Engineering Change Management jobs near you

Director, Customer Engagement & Agent Platforms

Best Egg

Wilmington, DE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Best Egg, now part of Barclays, is a market-leading, tech-enabled financial platform helping people build financial confidence through innovative lending solutions and financial health tools. As a Barclays company, we combine the agility and customer focus of a fintech with the global reach, stability, and purpose of a leading financial institution-working together to create a better financial future for our customers and communities.
At Best Egg, you'll find a culture grounded in our core values-putting people first, creating clarity, delivering with excellence -enhanced by Barclays' commitment to integrity, inclusion, and long-term impact. Together, we empower our colleagues to challenge, innovate, and take ownership while making a meaningful difference in people's financial lives.
With the strength of Barclays behind us, we offer expanded opportunities for growth, development, and career mobility across a global organization-while continuing to build the products and experiences that make Best Egg unique.
We're looking for collaborative, curious problem-solvers who are excited to make an impact and grow with us.
We're proud to be an equal opportunity employer committed to building a diverse and inclusive team.
About the Role
We are seeking a Director, Customer Engagement & Agent Platforms to lead the ownership, management, and optimization of the systems that enable customer engagement and agent execution across operations.
This role sits within Operations and is responsible for ensuring that customer engagement and agent platforms effectively support business strategy, operational workflows, and performance outcomes across originations, servicing, and collections.
The role focuses on platform ownership, configuration, and continuous improvement, not software engineering or direct frontline management.
Platform Ownership & Management
  • Own the performance and effectiveness of customer engagement and agent platforms (SMS, email, voice/IVR, CRM, workflow systems)
  • Ensure platforms are aligned to business strategy, operational workflows, and performance goals
  • Operate as the primary owner of platform outcomes within operations, with end-to-end accountability for performance and continuous improvement
  • Identify opportunities to enhance platform capabilities and improve operational outcomes
  • Identify and implement opportunities to leverage AI and automation within customer engagement and agent platforms to improve efficiency and customer experience

Platform Configuration, Intake & Change Management
  • Establish and manage structured intake, prioritization, backlog and change management processes for platform enhancements
  • Ensure platform changes are executed in a controlled, scalable, and well-documented manner
  • Drive implementation and adoption of AI-enabled features (e.g., chat automation, intelligent routing, agent assist) within platform configurations

Vendor & Platform Management
  • Manage relationships with platform vendors and partners (e.g., Zendesk, messaging platforms, telephony providers)
  • Ensure vendor performance aligns with operational needs and priorities
  • Evaluate and implement enhancements or new capabilities as appropriate
  • Serve as the operations and / or lead for vendor lifecycle management, including platform evaluations, migrations, contract renewals, and ongoing vendor performance management

Cross-Functional Partnership
  • Partner closely with Operations Strategy, Analytics, and business leaders to align platform capabilities with business priorities
  • Coordinate with Product and Engineering teams as needed for system enhancements and integrations
  • Act as a bridge between business needs and platform execution

Workforce & Execution Oversight
  • Provide strategic oversight of workforce management and dialer operations to ensure alignment with platform strategy and business demand
  • Partner with Agent Systems & Operations leadership to coordinate capacity, execution, and system behavior
  • Ensure alignment between workforce planning, platform configuration, and customer engagement strategy
  • Support development of scalable execution models, including BPO-supported intraday operations

What Success Looks Like
  • Platforms are clearly owned, well-managed, and aligned to business priorities
  • Platform changes are executed through structured, consistent intake and change management processes
  • Customer engagement and agent workflows are continuously optimized
  • Workforce execution is aligned with platform strategy and demand
  • Vendor partners are accountable and aligned with operational goals
  • AI and automation capabilities are effectively leveraged within platforms to improve efficiency, customer experience, and scalability
  • The team operates with clear priorities, ownership, and strong execution discipline

Qualifications
  • 8-12+ years of experience in operations, platform management, or related roles
  • Experience owning and managing engagement, CRM, or contact center platforms / vendors (e.g., Zendesk, messaging platforms, telephony/IVR systems)
  • Demonstrated experience establishing structured processes (intake, prioritization, change management)
  • Strong understanding of operational workflows and customer/agent experience
  • Experience managing platform configuration and workflow optimization
  • Demonstrated experience identifying and implementing AI capabilities and tools
  • Experience driving cross-functional initiatives in complex environments

Preferred Qualifications
  • Experience in financial services, fintech, or contact center environments
  • Experience partnering with Product, Engineering, or Technology teams
  • Familiarity with AI-enabled customer engagement tools (e.g., chatbots, agent assist, intelligent routing)

$150,000 - $165,000 a year
Employee Benefits
Best Egg offers many additional benefits for our employees, including (but not limited to):
• Pre-tax and post-tax retirement savings plans with a competitive company matching
program
• Generous paid time-off plans including vacation, personal/sick time, paid short--
term and long-term disability leaves, paid parental leave, and paid company
holidays
• Multiple health care plans to choose from, including dental and vision options
• Flexible Spending Plans for Health Care, Dependent Care, and Health
Reimbursement Accounts
• Company-paid benefits such as life insurance, wellness platforms, employee
assistance programs, and Health Advocate programs
• Other great discounted benefits include identity theft protection, pet insurance,
fitness center reimbursements, and many more!
In compliance with the CCPA, Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy here

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