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Internship Content Operations Jobs in Raleigh, NC

Railinc

Manager, Customer Success

Cary, NC · On-site

Provide strategic oversight of Customer Success operations, including support delivery, process ... Provide guidance to interns or contract resources when applicable. * Support advanced configuration ...

Railinc

Manager, Customer Success

Cary, NC

Provide strategic oversight of Customer Success operations, including support delivery, process ... Provide guidance to interns or contract resources when applicable. * Support advanced configuration ...

Align Technology

Marketing Manager

Morrisville, NC

$112.30K - $154.50K/yr

... deployment (content creation, digital design, agency relationships). This person will be ... S. Our internship hourly rates are a standard pay determined based on the position and your ...

Align Technology

Marketing Manager

Raleigh, NC · On-site

... deployment (content creation, digital design, agency relationships). This person will be ... S. Our internship hourly rates are a standard pay determined based on the position and your ...

NCSU

BTEC Scientist

Raleigh, NC · On-site

... interns while training staff and developing internal materials to ensure consistent operational ... Proactively identify and pursue opportunities to ensure BTEC teaching content remains effective ...

ASM Global

Business Analytics Intern

Wake Forest, NC · On-site

Internships REPORTS TO: Director General Manager/Finance FLSA STATUS: Hourly Intern Summary As the ... Essential Duties and Responsibilities * Assist in the effective management of business operations ...

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Internship Content Operations information

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$11

$18

$33

How much do internship content operations jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for internship content operations in Raleigh, NC is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $21.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Internship Content Operations professional, and why are they important?

To thrive in an Internship Content Operations role, you typically need strong organizational skills, attention to detail, and a background in communications or related fields. Familiarity with content management systems (CMS), basic SEO tools, and proficiency in office software like Excel or Google Workspace is often required. Excellent time management, collaboration, and adaptability help interns stand out in fast-paced content environments. These skills ensure smooth content workflows, accuracy, and effective teamwork, all of which are crucial for maintaining high-quality and timely content delivery.

What are some typical projects or tasks that an Internship Content Operations role handles on a daily basis?

As an intern in Content Operations, you can expect to assist with content management tasks such as uploading and organizing digital assets, ensuring the accuracy of metadata, and performing quality checks on published materials. You may also coordinate with editorial, marketing, and technical teams to streamline content workflows or resolve issues related to content publication. This role often involves using content management systems (CMS), tracking project progress, and supporting process improvements, providing a solid foundation for a career in digital media or operations.

What are Internship Content Operations?

Internship Content Operations refers to a role where interns support the planning, creation, management, and optimization of digital content for a company or organization. Interns in this position often assist with coordinating content schedules, uploading materials to websites or platforms, monitoring content performance, and ensuring quality and consistency. This role provides valuable hands-on experience in digital content management, collaboration with marketing or editorial teams, and learning industry-standard tools and workflows. It's ideal for students or recent graduates interested in media, communications, or digital marketing careers.

What is the difference between Internship Content Operations vs Content Coordinator?

AspectInternship Content OperationsContent Coordinator
Required CredentialsTypically pursuing or recent graduate, some familiarity with content managementUsually requires experience or a degree in communications, marketing, or related field
Work EnvironmentInternship setting, often in digital media or marketing teamsFull-time or part-time role within marketing or content teams
Employer & Industry UsageUsed in digital media, marketing, publishing industries for entry-level rolesCommon in media, marketing, and corporate communications sectors

Internship Content Operations typically involves supporting content management tasks under supervision, focusing on learning and assisting with content workflows. In contrast, a Content Coordinator manages content schedules, quality, and publishing processes, often requiring more experience. Both roles are essential in content production but differ in responsibility level and experience requirements.

What are the most commonly searched types of Content Operations jobs in Raleigh, NC? The most popular types of Content Operations jobs in Raleigh, NC are:
What are popular job titles related to Internship Content Operations jobs in Raleigh, NC? For Internship Content Operations jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Internship Content Operations jobs in Raleigh, NC look for? The top searched job categories for Internship Content Operations jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Internship Content Operations jobs? Cities near Raleigh, NC with the most Internship Content Operations job openings:
Internship Content Operations jobs near you
Infographic showing various Internship Content Operations job openings in Raleigh, NC as of May 2026, with employment types broken down into 47% Full Time, 45% Part Time, and 8% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $39,109 per year, or $18.8 per hour.
Manager, Customer Success

Manager, Customer Success

Railinc

Cary, NC • On-site

Full-time

Posted 27 days ago

Job description

Location: Cary, NC (onsite presence is required)
The position combines leadership of a technical support team with ownership-level influence over support systems, including the development of AI capabilities, knowledge management, and operational reporting. The Manager maintains a deep understanding of customer needs, internal systems, and service performance, enabling continuous improvement and alignment with organizational objectives.
Job Accountability/Responsibilities:
Essential Functions - Overview:
  • Provide strategic oversight of Customer Success operations, including support delivery, process design, and continuous improvement initiatives.
  • Serve as a primary subject matter expert for Zendesk within the organization, supporting configuration, optimization, and expansion of platform capabilities.
  • Lead implementation and ongoing development of AI-driven support solutions across all Zendesk channels.
  • Establish and monitor key performance indicators (KPIs) to evaluate team performance, service quality, and operational efficiency.
  • Drive adoption and effective use of support tools and processes across the organization.

Essential Functions - People Management:
  • Lead and develop a team of Customer Success Specialists and Technical Business Analysts (up to 11 direct reports), ensuring strong performance, engagement, and growth.
  • Provide ongoing coaching, feedback, and career development support to team members.
  • Lead hiring efforts, including job description development, resume screening, and conducting phone and on-site interviews.
  • Coordinate onboarding and training programs to ensure team readiness and consistency in support delivery.
  • Reinforce organizational priorities and customer-centric principles across the team.

Essential Functions - Service and Support:
  • Oversee daily support operations to ensure timely, accurate, and professional resolution of customer inquiries.
  • Review and analyze support cases to identify trends, escalation risks, and opportunities for process improvement.
  • Own Incident Management scheduling and coordination, including administration of PagerDuty and support for critical case response.
  • Provide 24/7 escalation support for high-impact customer issues and service disruptions.
  • Design and implement process improvements to increase efficiency, reduce resolution time, and enhance customer experience.
  • Maintain and evolve support documentation, training materials, and operational procedures to reflect best practices.
  • Support pre-release and post-launch activities, including testing coordination and team readiness.

Essential Functions - Account Management:
  • Act as a voice of the customer by translating support insights and feedback into actionable improvements across the organization.
  • Support relationships with key stakeholders by ensuring consistent, high-quality service delivery.
  • Communicate customer trends, risks, and opportunities to internal teams, including Product and Leadership.
  • Assist with alignment on service expectations and delivery for key accounts as needed.

Key Measures:
  • Customer Satisfaction (CSAT) and survey performance.
  • Service Level Agreement (SLA) compliance.
  • Reduction in average time to resolution and escalation rates.
  • Adoption and effective utilization of Zendesk across the organization.
  • Performance and impact of AI-driven support (e.g., automated resolution rate).
  • Operational efficiency improvements, including cost to serve.
  • Team performance, hiring success, and employee development outcomes.

Non-Essential Functions:
  • Serve as a flexible resource within Customer Success, supporting additional initiatives as needed.
  • Provide guidance to interns or contract resources when applicable.
  • Support advanced configuration and optimization within Zendesk, including workflows, automations, and reporting.
  • Lead development and maintenance of the external Help Center, including knowledge base content creation and structure.
  • Contribute to cross-functional initiatives, including pre-implementation processes and internal planning discussions.
  • Assist with business continuity, disaster recovery planning, and coordination of related activities.
  • Additional duties as required.

Knowledge, Skills, abilities/minimum requirements/competencies:
  • Strong management skills and successful at developing staff.
  • Must work effectively within the department and across departments.
  • Ability to communicate at all levels of an organization.
  • Manage critical product and/or customer situations to successful conclusion.
  • Ability to handle multiple activities in a deadline-oriented environment, manage priorities, and always remain professional.
  • Demonstrated experience delivering excellent customer service to external customers.
  • Strong technical foundation including knowledge and understanding of leveraging technology for business needs, an understanding of software application concepts and architecture.

Education, experience, certification/training:
  • Bachelor's degree required (in business administration, transportation/logistics, or IT a plus).
  • 5 years' work experience in a related support environment.
  • 3+ years' experience leading teams; proven ability to lead effectively or equivalent experience.
  • Experience hiring/interviewing job candidates.

Values:
  • Results: We deliver on our promises to create value for the freight rail industry through talented people, good ideas, business leadership and great technology.
  • Collaboration: We collaborate with our teams and our customers to get the job done, respecting individual ideas and contributions, and moving forward in pursuit of shared goals.
  • Service: We serve the changing needs of our customers and our industry to enhance the value they bring to our community, the environment, and our economy.

Physical Requirements:
  • Sedentary work: Assignment involves sitting at workstation (desk) most of the time (up to 8 hours) with only occasional walking and/or standing.
  • Keyboarding: Primarily using fingers for typing.
  • Talking: Expressing or communicating verbally through use of spoken words (accurately conveying detailed or important spoken instructions to others).
  • Hearing: Ability to receive detailed information through oral communication and to make discriminations in sound.
  • Visual: Through close visual acuity, required to perform activities such as: preparing and analyzing data and figures; transcribing; viewing computer terminal; extensive reading (with or without correction).
  • Environment: Because the requirements of this position require frequent, often informal collaboration with other Railinc colleagues and external stakeholders, and to maximize the development of the skills and responsibilities essential for this position, Railinc expects that the work required of this role be performed predominantly in the office consistent with Railinc's in-the-office work policies, as communicated by Human Resources and/or Senior Management. Any individual variations on in-the-office work policies will be reviewed by Human Resources on a case-by-case basis. As work is performed predominantly within an office setting, there is no substantial exposure to adverse environmental conditions (i.e., extreme heat, cold, noise, etc.).

Disclaimer:
The preceding job description has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The company reserves the right to change, modify and/or delete aspects of this position as needed at any time.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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