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Description

Mary's Place is on a mission to ensure that no child sleeps outside. As an organizational thought leader, change agent, and member of the Mary's Place Leadership Team, the Outreach & Diversion Director oversees Mary's Place's mobile outreach work to families who are living unsheltered (e.g., outside, in vehicles, tents, etc.) throughout King County. The director also leads a collaborative of nonprofit organizations providing family services at the Allen Family Center (AFC) in Seattle's Mount Baker neighborhood. Additionally, the director oversees our partnerships with local hospitals to ensure families and pregnant individuals do not discharge into homelessness. 

Throughout these ventures, the Outreach & Diversion Director operates a Housing First model and applies innovative, responsive, and trauma-informed approaches to help families secure permanent housing. Furthermore, the director works to strengthen and broaden the spectrum of outreach and diversion services Mary's Place offers. The director has a keen attention to detail and manages multiple grants, contracts, and budgets. They oversee Mary's Place Outreach Request Portal, steward numerous partnerships, and work to deepen our connections to community stakeholders and providers.  

The Outreach and Diversion Director actively engages in Mary's Place racial equity work-striving for equitable outcomes and taking responsibility for creating, maintaining, and affirming communities for people of color, immigrants, and refugees, trans and gender-non-conforming people, and other populations who routinely encounter systemic oppressions. As an equal opportunity employer, we highly encourage people of color to apply.

This position reports to the Chief Program & Innovation Officer. The director leads the Outreach & Diversion Team, including supervising two Outreach Managers who oversee a combined total of eleven outreach coordinators and specialists, an Outreach Administrative Coordinator, and a variable number of interns.

This is a full-time, exempt position with the flexibility to work some weekends, evenings, and holidays to meet the demands of the job. The annual salary range for this position is $100K - $105K.

Develop and execute a bold vision for the Outreach & Diversion Department that is clearly articulated in a  a theory of change and annual operating plans; track and deliver departmental outcomes and strategic goals; deliver consistently high quality outreach services

Work with the Outreach Managers and Administrative Coordinator to develop and implement comprehensive plans to quickly enroll families living unsheltered and ensure that at least 70% of families exit to sustainable, permanent housing solutions

Actively participate on Mary's Place Extended Leadership Team and Program Leadership Team to guide Mary's Place program vision, strategy, and services

Oversee family services and operations at the Allen Family Center, in collaboration with community partners; ensure the space is welcoming, accessible, and adequately staffed

Create and update Outreach policies and procedures; ensure they are vetted through Mary's Place racial equity tool and are well-documented in the Outreach Service Manual

Research and remain up to date on best practices in outreach and diversion and its intersections with race equity and trauma

Implement mechanisms to elevate and center client voice in decision making and program improvement

Be accountable for the overall safety of Outreach staff, activities, and programming

Provide on-call crisis response as needed

Provide leadership for a team of diverse professionals, including the hiring, direct and indirect supervision, coaching, development, and performance management of staff and interns

Conduct weekly 1:1 supervision meetings with all direct reports, and ensure that all indirect reports receive weekly 1:1 coaching from their direct supervisor; apply trauma-informed and motivational interviewing leadership principles

Ensure that all staff are onboarded and trained with fidelity

Create agendas for and facilitate bi-monthly Outreach staff meetings; review data and outcomes in staff meetings

Approach challenges and collaborative efforts with a strengths-based and solution-oriented positive attitude

Embrace the Mary's Place mission and adhere to organizational policies and

procedures

Create and maintain effective systems for collecting and documenting data in compliance with internal and external requirements

Ensure that all client and program files, policies, procedures, and outcomes follow contractual and agency standards

Ensure accurate and timely reporting of Outreach data, outcomes, and contractual requirements

Develop policies and oversee the management of all financial and direct client assistance requests

Create and manage program budgets; ensure compliance with restricted funding sources; review, approve, and code program expenditures

Seek funding opportunities and assist with grant writing and reporting

Collaboratively set agenda and co-facilitate monthly AFC Leadership Meetings for members of the AFC Collaborative

Develop and establish strong community relationships with community-based organizations to provide robust services for Mary's Place families

Coordinate with community providers and coalitions that advocate for the well-being of unsheltered families, pregnant individuals, and single adult women

Develop relationships with municipal government agencies and coordinate with their emergency response teams

Cultivate strong collaborative relationships with all Mary's Place departments

Attend, coordinate, and lead Outreach-related events as needed

Create and implement a clear program strategy that works in collaboration with local hospitals

Develop community relationships with housing providers, landlords, and other stakeholders to provide robust services for Mary's Place Outreach families

This position description generally describes the principal functions of the Outreach & Diversion Director position, the level of knowledge and skills typically required, and the general scope of responsibility. It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements. Individuals will perform other duties as assigned.

Requirements

Skills/Qualifications 

Four or more years of experience in housing and homelessness services (e.g. outreach, rapid rehousing, housing navigation, etc.); extensive knowledge of Seattle and King County housing programs 

Three or more years of experience supervising paid staff 

Three or more years of experience managing programs; demonstrated experience evaluating and scaling programs 

Demonstrated understanding of trauma informed care, motivational interviewing, and harm reduction principles; MSW strongly preferred 

Demonstrated experience managing complex grants and program budgets 

Demonstrated ability to work well with individuals: experiencing acute behavioral and physical health needs, fleeing family violence and/or sex trafficking, and/or experiencing substance use disorder while pregnant and/or parenting 

Demonstrated ability to work well with people from all racial, cultural, social, and economic backgrounds with various identities and experiences 

Strong ties and community connections to South Seattle and South King County preferred 

Demonstrated creative problem solving, conflict mediation, and crisis management skills 

Demonstrated knowledge of hospital and clinic system preferred 

Demonstrated ability to set appropriate boundaries and maintain professional demeanor in a high stress environment 

Highly motivated, self-started, resourceful, attention to detail, flexible, and possesses a positive attitude 

Ability to work well independently in a self-directed manner and as part of a team 

Exceptional time management and organizational skills, attention to detail, and proven ability to multitask, set priorities, and meet deadlines 

Strong customer service skills and ability to maintain strict confidentiality 

Proficiency with Microsoft Suite and HMIS; experience with Agency/Chasers preferred 

Strong reading, writing, speaking, and listening (communication) skills in English; additional fluency in Portuguese, Amharic, Spanish, Lingala, Oromo, French, Russian, Tigrinya, or Marshallese is preferred

Legally able to drive in Washington State and flexibility to be mobile to meet emergent needs 

Willing to take and submit a TB test within thirty days of hire.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear

The employee is frequently required to stand, walk, use hands to finger, handle, or feel, type, and reach with hands and arms; and requires the ability to occasionally push, pull, lift and/or carry supplies up to 25 pounds

Work takes place in a social services environment where long periods of siting, working on a computer, walking to various work areas, going up and down stairs, and standing are required

Travel to program sites and meetings outside the office and around the county are necessary

Efforts like attention to detail, interacting with others in-person and through email, using critical thinking skills to strategize, develop and implement business plans, create and edit documents, listen and participate verbally at meetings

In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. Mary's Place will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship to Mary's Place would result.

Details 

In addition, Mary's Place offers the following benefits to full-time staff:

Medical and dental insurance with the cost for core employee coverage paid at 100% by the company and competitive family rates 

Basic Life insurance of $50,000 at no cost to employee; option to buy additional coverage 

403(b) plan with 50% employer match on the first 6% employee contribution. Eligible to participate upon hire; eligible for match after first year of employment 

Unlimited use ORCA pass for a small deduction per pay period 

15 days paid time off (PTO) each calendar year 

10 days of sick time each calendar year 

10 days of flexible floating holidays each calendar year (accrued 40 hours on Jan. 1 and July 1 and pro-rated during first year) 

Employee Assistance Program 

www.marysplaceseattle.org