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Internship Automotive Fixed Operations Jobs in California

Stellantis

Service Lane Process Manager

Redding, CA · On-site

$98K - $147K/yr

Minimum of 8 years in high-volume automotive retail, with deep knowledge of fixed operations and service department management. * Process Mastery: Expert-level understanding of the Service Drive ...

Stellantis

Service Lane Process Manager

Redding, CA · On-site

$98K - $147K/yr

Minimum of 8 years in high-volume automotive retail, with deep knowledge of fixed operations and service department management. * Process Mastery: Expert-level understanding of the Service Drive ...

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Internship Automotive Fixed Operations information

What is the difference between Internship Automotive Fixed Operations vs Automotive Service Advisor?

AspectInternship Automotive Fixed OperationsAutomotive Service Advisor
CredentialsTypically pursuing or completed relevant automotive training or certificationsHigh school diploma; some certifications preferred
Work EnvironmentTraining environment within dealerships, assisting with service processesCustomer-facing role in dealership service departments
Employer & Industry UsageUsed as a training position in automotive dealershipsFull-time role in automotive service departments

In summary, an Internship Automotive Fixed Operations is a training position aimed at gaining experience in dealership service operations, while an Automotive Service Advisor is a full-time customer service role responsible for communicating vehicle repairs and estimates. The internship provides foundational knowledge, whereas the service advisor role involves direct customer interaction and sales.

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The most popular types of Automotive Fixed Operations jobs in California are:

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For Internship Automotive Fixed Operations jobs in California, the most frequently searched job titles are:

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Internship Automotive Fixed Operations jobs near you
Infographic showing various Internship Automotive Fixed Operations job openings in California as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Service Lane Process Manager

Stellantis

Redding, CA • On-site

$98K - $147K/yr

Full-time

Posted 20 days ago

Stellantis rating

7.5

Company rating: 7.5 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

13th of 45 rated automakers

Job description

The Service Drive Process Trainer standardizes the "road-to-the-sale" within the service lane. They ensure that valets, porters, greeters, and advisors operate as a cohesive unit, following proven protocols to eliminate bottlenecks and provide a premium customer experience.
Key Responsibilities:
  • Workflow Optimization: Map and refine the physical movement of vehicles on the drive to ensure no customer is left waiting and the lane remains clear for incoming traffic.
  • Service Lane Protocol Training: Instruct staff on the "11 key processes," including proper meeting and greeting, vehicle walk-arounds, and the "active delivery" phase.
  • Digital Integration Coaching: Train teams on the seamless use of iPads or mobile devices for digital multi-point inspections (MPIs), photo documentation, and electronic check-ins.
  • Standardized "Word Tracks": Develop and implement scripts for greeters and advisors to ensure every customer receives a consistent, high-value presentation of services.
  • Fixed Operations Support: Collaborate with the Parts and Service departments to ensure the "back-counter" and shop floor are in sync with promises made on the service drive.
  • Customer Interaction Oversight: Observe live interactions on the drive to provide real-time coaching on soft skills like empathy and conflict resolution.

Success Metrics (KPIs)
The effectiveness of this role is measured by improvements in:
  • Lane Efficiency: Reduction in the time from vehicle arrival to repair order (RO) creation.
  • MPI Performance: Increase in the percentage of vehicles receiving a full digital multi-point inspection.
  • Average Repair Order (ARO): Higher dollar value per customer visit through better process-driven presentations.
  • Net Promoter Score (NPS): Enhanced customer loyalty and satisfaction scores directly tied to the service drive experience

SALARY: $98,600-147,800, pay will depend on several factors including experience and location of position
Basic Qualifications:
  • Bachelor's degree
  • Minimum of 8 years in high-volume automotive retail, with deep knowledge of fixed operations and service department management.
  • Process Mastery: Expert-level understanding of the Service Drive Process, including scheduling, intake workflows, dispatching, and quality control.
  • Software Proficiency: Hands-on experience with major Dealer Management Systems (DMS) and digital inspection tools (e.g., wiADVISOR, X-Time, etc.).
  • Analytical Ability: Skill in interpreting KPIs like Effective Labor Rate (ELR), Average Repair Order (ARO), and First-Time Fix Rate to pinpoint training needs.
  • Facilitation Skills: Strong ability to conduct both classroom-style workshops and hands-on "on-the-drive" coaching sessions.

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