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The Mobile Crisis Supervisor is responsible for supervising the delivery of services in the Mobile Crisis Program in accordance with all program guidelines.

Essential Duties and Responsibilities

• Manages the DAYTIME crisis response system, including referral intake and/or client emergencies.
• Reviews intake information of clients referred for services and determines referral acceptance and case assignment.
• Oversees case responsibilities and provides guidance in case-planning.
• Provides weekly supervision to professional and para-professional staff on therapeutic approaches with clients and offers administrative case support.
• Reviews all written documents created by staff.
• Reviews funding source policies and procedures, updates procedures according to state requirements and trains staff on the implementation of these procedures.
• Ensures consistency in case files, including reviewing that documentation is being filed accordingly.
• Ensures staff handles unusual incidents in a prompt and effective manner.
• Completes various outcome reports, as required.
• Participates in required meetings and trainings with funding source.
• Provides staff with training, education, ongoing supervision, and support.
• Engages staff in professional development.
• Monitors program expenditures to ensure compliance with budgetary constraints.
• Ensures adherence to contractual obligations with the funding source.
• Ensures billing accuracy and timeliness; completes billing procedures for private contracts when necessary.
• Handles client, staff, caretaker, and/or collateral complaints and grievances.
• Conducts regular unit/team meetings with staff.
• Participates in various collateral and community groups to promote agency programs and presence within the community, creating community linkages and opportunities.
• Participates in public speaking engagements to promote agency programs and services.
• Participates in agency management meetings and work groups.
• Assists CQRI in the development of agency documentation to enhance programming and to meet the requirements of the funding source policies and procedures.
• Works to ensure quality of service and the achievement of program outcome goals.
• Provides direct service to children and families in the absence of assigned staff.
• Manages case assignments to ensure an equal distribution of cases and to maintain the appropriate staff-to-client ratios as outlines by the funding source.
• Ensures adequate client contact is maintained in accordance with specific program guidelines and the minimum required contact hours are achieved each month.
• Ensures staff at all levels are closely monitoring child and client safety and are appropriately responsive to any situation posing a risk to, or by, a client.
• Completes and submits performance appraisals in a timely manner.
• Maintains a positive organizational culture.
• Oversees interns.
• Performs duties independently.

This list of essential functions is not intended to be exhaustive. One Hope United reserves the right to revise this job description as needed to comply with actual job requirements.

Qualifications

• Education: Master's in Human Services or related field; license preferred: LCPC, LCSW, LSOE, etc.
• Experience: 2 years related experience in leadership
• Other: Valid driver’s license and acceptable driving record; OHU-required levels of auto insurance coverage.

Required Skills

• Proficient computer skills in a Microsoft Suite environment and adaptive skills to expand software application skills as necessary.
• Highly organized, yet flexible, and can handle multiple priorities/projects well; ability to manage tight deadlines.
• Ability to function well in a team environment.
• Ability to demonstrate project management, analytical, and presentation skills.
• Resourceful in researching issues and developing solutions with minimal supervision.
• Excellent interpersonal and effective communications skills (verbal, written, active listening).
• Demonstrated ability to build professional relationships.
• Demonstrated problem-solving techniques.
• Ability to exercise discretion and ensure confidentiality.

We Invest in You!

Tuition assistance up to $2500 per fiscal year

Up to 4 weeks paid Vacation Days, up to 6 paid Personal Days, 1 paid Mental Health Day, and up to 5 paid Sick days annually

Medical, dental, vision, 403 (b) retirement, flexible spending accounts, health savings account, dependent care, commuter and transit

Agency-paid Life&ADD insurance up to $50K based on salary and short-term disability

Agency-paid long-term after 1 year of employment

Voluntary Supplemental Life&ADD, Critical Illness, Accident and Hospital for Employee, Spouse, and Child(ren)

Voluntary Legal Plans

Voluntary Pet Insurance

Employee Assistance Program with 6 free counseling sessions

Career ladders, professional development, and promotion opportunities

Free LCSW and LCPC Supervision hours available in some locations

A Different Kind of Employer: One Hope United is strong and ready to grow. Are you ready to grow with us?

• 800+ talented professionals strong, serving 10,000 children and families in Illinois and Florida
• Fiscally stable, $70 Million agency-- strong since 1895
• Energetic leadership and a rich community of support

One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug-Free Workplace. OHU participates in E-Verify.