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About Us

At FreshDirect, we are reinventing the grocery experience. Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people's homes - faster, fresher, and smarter than anyone else.

We are not just a food company - we are a technology-powered, customer-obsessed team building the most innovative end-to-end food supply chain in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care.

We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients, then use smart data, automation, and logistics to get them to our customers' doors at peak freshness. It's grocery shopping reimagined - and we're just getting started.

If you are passionate about innovation, care deeply about what people eat, and want to be part of a team doing what no one else is doing, come help us build the future of food.

The Role

The Operations Transformation Intern supports strategic improvement initiatives aimed at increasing efficiency, scalability, and service quality across operations. This role provides hands-on exposure to how operational challenges are translated into data-driven process improvements, automation opportunities, workflow redesign, and performance optimization projects. The intern works cross-functionally with plant operations, transportation, planning, and the customer experience team to support high-impact transformation initiatives.

What You'll Do

Support ongoing operational improvement and transformation projects

Document current workflows and identify process gaps, bottlenecks, and inefficiencies

Analyze operational KPIs to identify improvement opportunities

Support root cause analysis for recurring issues and translate data findings into process recommendations

Measure before/after impact of transformation initiatives

Coordinate with plant operations, transportation, planning, and CX teams to ensure project execution

Prepare project updates, dashboards, and leadership-ready summaries

What You'll Bring

Strong analytical and structured problem-solving skills

Advanced Excel skills

Interest in process improvement, project management, and operations strategy

Strong communication and stakeholder management skills

Ability to work across multiple teams and priorities

Power BI, SQL, or process mapping experience is a plus

Must embody and demonstrate company values and culture

Salary: The salary range for this internship is from $23 - $25 per hour.

What You'll Love About Working Here

We're a company that thrives on teamwork. Our evolution is driven by our passionate employees and investment in perfecting the technology that lets us deliver the highest-quality food. Our state-of-the-art facility creates an environment for innovation. We support our employees with on-the-job training for plant employees and drivers, team-building activities, workplace recognition opportunities, and by encouraging direct relationships with our suppliers in the field.

Our Culture
We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.

Equal Opportunity
We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization.

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