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Internal Support Analyst Jobs (NOW HIRING)

RLDatix

Customer Support Analyst

Chicago, IL · On-site

Customer Support Analyst RLDatix is on a mission to transform care delivery worldwide, ensuring ... Create and maintain customer-facing knowledge base content and internal support notes from approved ...

RLDatix

Customer Support Analyst

Chicago, IL

Customer Support Analyst RLDatix is on a mission to transform care delivery worldwide, ensuring ... Create and maintain customer-facing knowledge base content and internal support notes from approved ...

Harris

$50K - $55K/yr

SUPPORT ANALYST Fully Remote | Full-Time | Customer Support | Reports to Manager, Support Services ... Learn, implement, and deliver training on our software applications to both customers and internal ...

US Tech Solutions

Support Analyst

Raleigh, NC · On-site

Support Analyst Duration: 12 Months Location: 4101 Capital Blvd. Raleigh NC 27604 Our Client is ... Communicating technical information to a variety of internal and external stakeholders both ...

Passport Labs, Inc.

Support Analyst

Charlotte, NC · On-site

Support Analyst Full Time Hybrid, Charlotte, NC, US 2 days ago Requisition ID: 1053 Department ... Properly escalate unresolved issues to appropriate internal teams About You: Your hustle and ...

Passport, Inc.

Support Analyst

Charlotte, NC · On-site

Support Analyst Full Time Hybrid, Charlotte, NC, US 6 days ago Requisition ID: 1053 Department ... Properly escalation unresolved issues to appropriate internal teams About You Your hustle and ...

Passport, Inc.

Support Analyst Full Time Hybrid, Charlotte, NC, US 6 days ago Requisition ID: 1053 Department ... Properly escalation unresolved issues to appropriate internal teams About You Your hustle and ...

Fresh Express

Support Analyst

Windermere, FL · On-site

We are seeking a highly motivated ERP Analyst to support and enhance our enterprise resource ... Ensure data accuracy, integrity, and compliance with internal controls * Ability to translate ...

Fresh Express Salads

Support Analyst

Windermere, FL · On-site

We are seeking a highly motivated ERP Analyst to support and enhance our enterprise resource ... Ensure data accuracy, integrity, and compliance with internal controls * Ability to translate ...

Benchling

Product Support Analyst

Boston, MA · On-site

$73K - $90K/yr

The Product Support Analyst plays a key role on the team supporting our customers and internal Benchling teams as they use Benchling to transform how their teams work together. To be successful in ...

Fresh Express

Support Analyst

Windermere, FL · On-site

We are seeking a highly motivated ERP Analyst to support and enhance our enterprise resource ... internal teams and external partnersAssist with system upgrades, patches, testing, and ...

Sierra Interactive

Support Analyst

As a Sierra Interactive Support Analyst, you will provide excellent technical and account ... Leverage available resources, such as knowledge bases and internal documentation, or seek help from ...

TECO

Data Support Analyst

Tampa, FL · Hybrid

Data Support Analyst Company: TECO Partners State and City: Florida - Tampa Shift: 8 Hr. X 5 Days ... In this role, you will work with internal teams, vendors, service providers, marketers, and ...

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Internal Support Analyst information

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$14

$31

$56

How much do internal support analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for internal support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What does an internal support analyst do?

An Internal Support Analyst is responsible for assisting employees within an organization by troubleshooting technical issues, maintaining computer systems, and ensuring smooth operation of IT services. They typically provide support for hardware, software, and network-related problems, often acting as the first point of contact for internal users seeking technical help. Internal Support Analysts also document issues, escalate complex problems to specialized teams, and may be involved in training staff on new technologies or systems. Their role is crucial in minimizing downtime and ensuring productivity across the company.

What are the key skills and qualifications needed to thrive as an internal support analyst?

To thrive as an Internal Support Analyst, you need a solid understanding of IT systems, troubleshooting methodologies, and general technical support principles, often supported by a degree in information technology or related experience. Familiarity with help desk ticketing systems, remote access tools, and certifications like CompTIA A+ or ITIL are commonly required. Strong communication, problem-solving, and patience are vital soft skills for effectively assisting colleagues and managing stressful situations. These skills ensure efficient issue resolution, minimal downtime, and a positive support experience for internal users.

What are the typical daily interactions and collaborations for an internal support analyst within an organization?

As an Internal Support Analyst, you will frequently interact with employees across various departments to resolve technical issues, answer software or hardware-related questions, and provide guidance on IT best practices. Collaboration with other IT team members, such as network administrators and help desk staff, is common to ensure swift issue resolution and continuous system improvement. You may also participate in cross-functional meetings to understand business needs and help implement new technologies. These interactions help you build strong internal relationships and develop a broad understanding of the organization’s technology landscape.

What cities are hiring for Internal Support Analyst jobs?

Cities with the most Internal Support Analyst job openings:

What states have the most Internal Support Analyst jobs?

States with the most job openings for Internal Support Analyst jobs include:

What are popular job titles related to Internal Support Analyst jobs?

For Internal Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Internal Support Analyst job openings in the United States as of September 2026, with employment types broken down into 40% Full Time, 20% Temporary, and 40% Contract. Highlights an 100% In-person job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

murex support analyst

Chicago, IL

360 IT Professionals
See more jobs at 360 IT Professionalsexternal

Contractor

Re-posted 20 days ago

Job description

Job Description

Location: Chicago, IL (60604)

Duration: 4-6+ Months

Robust knowledge in the following areas of Murex:

  • FO/MO/BO functionalities
  • Back Office Support - OSP, workflow, payments, accounting, confirmations
  • Front office - Deal entry, simulation, pricing, pretrade rules, understanding of trading products
  • Middle Office - VAR, RISK
  • Creating/editing simulation views/layouts
  • Trade workflows
  • Adding/editing typologies (structures)
  • Importing test cases/configuration changes
  • End of Day (EOD) Processing.
  1. Monitor Murex based support tickets, provide support with all end-user issues, escalate issues to the support manager as needed.
  1. Communicate effectively in non-technical terms with end users to troubleshoot issues and bring to resolution.
  1. Ability to not only diagnose Murex issues but effectively train internal support staff on how to diagnose similar issues going forward.
  1. Contribute to customer and support analyst "how to" documentation, knowledge base articles, and internal troubleshooting guides.
  1. Ability to prioritize tasks and manage time effectively under time constraints.
Additional Information

All your information will be kept confidential according to EEO guidelines.

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