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Internal Support Analyst Jobs in Georgia (NOW HIRING)

Ohio State University

ATS Support Analyst

Augusta, GA · On-site

... internal application process. Welcome to The Ohio State University's career site. We invite you to ... ATS Support Analyst Department:Health System Shared Services | Automated Transport System Under the ...

Euna Solutions

Associate Support Analyst

Atlanta, GA · Hybrid

Contribute to internal knowledge base articles, FAQs, and support documentation as your product expertise grows. * Collaborate with peers and senior analysts to sharpen troubleshooting approaches and ...

Euna Solutions

Associate Support Analyst

Atlanta, GA · On-site

Contribute to internal knowledge base articles, FAQs, and support documentation as your product expertise grows. * Collaborate with peers and senior analysts to sharpen troubleshooting approaches and ...

Amicis Global

Sales Support Analyst Location: 5430 Metric Place, Peachtree Corners, GA,30071 Duration: 12+ Months ... Responsible in the shipping/receiving and intake processing of internal assets supporting ...

Georgia

Business Support Analyst 2

Atlanta, GA · Hybrid

Business Support Analyst 2 Agency: Department of Human Services Job Requisition ID: JR0000003490 ... with internal stakeholders and external vendors to mediate contract-related issues; maintains ...

Georgia

Busi Support Analyst 1

Atlanta, GA · On-site

$41K - $54K/yr

Communicate findings with internal and external stakeholders; work with stakeholders to investigate data quality concerns and address them when necessary. * Provide data analysis support for ongoing ...

Us Bank

Risk Support Analyst

Atlanta, GA · On-site

The Analyst supports the execution, administration, and continuous improvement of enterprise ... This role partners with program leadership, business stakeholders, Internal Audit, external ...

US Bank

Risk Support Analyst

Atlanta, GA · On-site

The Analyst supports the execution, administration, and continuous improvement of enterprise ... This role partners with program leadership, business stakeholders, Internal Audit, external ...

Compugen Systems

Deskside support Analyst

Atlanta, GA · On-site

$22.25 - $30/hr

As a Deskside Support Analyst, you will provide 100% onsite technical support to end users ... You will work closely with internal IT teams to ensure timely resolution of technical issues and ...

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Internal Support Analyst information

What does an internal support analyst do?

An Internal Support Analyst is responsible for assisting employees within an organization by troubleshooting technical issues, maintaining computer systems, and ensuring smooth operation of IT services. They typically provide support for hardware, software, and network-related problems, often acting as the first point of contact for internal users seeking technical help. Internal Support Analysts also document issues, escalate complex problems to specialized teams, and may be involved in training staff on new technologies or systems. Their role is crucial in minimizing downtime and ensuring productivity across the company.

What are the key skills and qualifications needed to thrive as an internal support analyst?

To thrive as an Internal Support Analyst, you need a solid understanding of IT systems, troubleshooting methodologies, and general technical support principles, often supported by a degree in information technology or related experience. Familiarity with help desk ticketing systems, remote access tools, and certifications like CompTIA A+ or ITIL are commonly required. Strong communication, problem-solving, and patience are vital soft skills for effectively assisting colleagues and managing stressful situations. These skills ensure efficient issue resolution, minimal downtime, and a positive support experience for internal users.

What are the typical daily interactions and collaborations for an internal support analyst within an organization?

As an Internal Support Analyst, you will frequently interact with employees across various departments to resolve technical issues, answer software or hardware-related questions, and provide guidance on IT best practices. Collaboration with other IT team members, such as network administrators and help desk staff, is common to ensure swift issue resolution and continuous system improvement. You may also participate in cross-functional meetings to understand business needs and help implement new technologies. These interactions help you build strong internal relationships and develop a broad understanding of the organization’s technology landscape.

What cities in Georgia are hiring for Internal Support Analyst jobs?

Cities in Georgia with the most Internal Support Analyst job openings:

Field Support Analyst II (Billing Analyst)

Forest Park, GA • On-site

4pconsultinginc
Industrial Automation Equipment Manufacturing • 1 - 10 employees
Learn more about 4pconsultingincexternal

$46K - $61K/yr

Contractor

Re-posted 4 days ago

Job description

Field Support Analyst II (Billing Analyst)

Experience Level: 0–3 Years
Location: Forest Park, GA
Department: Lighting & Smart Services / Utility Services

Contract- 3 Years

Client- Georgia Power

Position Summary

The Field Support Analyst II (Billing Analyst) is responsible for ensuring the timely and accurate billing of Lighting & Smart Services, Video Surveillance, Colocation, and Utility Services customers. This role supports both regulated and unregulated billing processes, conducts audits, resolves disputes, and assists with collections activities.

The Analyst serves as a liaison across multiple departments and supports compliance, contract validation, rate application, and billing system accuracy. The ideal candidate has strong billing, customer service, and analytical skills and thrives in a fast-paced, compliance-driven environment.

Key ResponsibilitiesBilling & Account Coordination
  • Ensure accurate and timely billing for Lighting & Smart Services Business Unit (LSSBU) and Utility Services accounts
  • Coordinate with:
    • Marketing Key Account Managers
    • National Accounts
    • Pricing & Rates
    • Region Customer Service
    • Metering Specialists
    • Meter Data Management Team
  • Establish new accounts and apply appropriate rate/rider combinations per company rules and regulations
  • Coordinate billing for:
    • New Contracts
    • Broken Contracts
    • NESBs
    • One-time and recurring charges
Compliance & Quality Control
  • Review unregulated commercial contracts for accuracy and completeness
  • Maintain billing documentation in:
    • CSS
    • LAMP
    • Power Services Database
    • Documentum
  • Perform monthly CSS compliance requirements
  • Resolve WFM issues
  • Ensure adherence to applicable regulatory and internal compliance standards
Billing Analysis & Adjustments
  • Conduct periodic audits of billing records
  • Investigate and resolve customer disputes
  • Analyze billing results based on:
    • Commercial contracts
    • Regulated tariffs (EOL, TOU, etc.)
  • Research historical data for billing adjustments and audits
  • Perform offline billing calculations using internal systems
  • Adhere to electric service adjustment compliance requirements
Customer & Internal Support
  • Support internal and external customer inquiries
  • Assist with collections activities, including contacting customers regarding past-due invoices
  • Collaborate with Engineering and Sales to correct billing discrepancies
  • Support new business onboarding and process updates
Required QualificationsEducation & Experience
  • 0–3 years of billing and/or customer service experience
  • Bachelor’s degree preferred
  • Customer Service and/or Marketing/Sales experience required
  • Experience with complex billing systems strongly desired
Technical Skills
  • Proficiency in Microsoft Office Suite:
    • Excel (advanced preferred)
    • Word
    • Teams
    • Access
  • Extensive CSS knowledge preferred
  • General database knowledge
  • Experience analyzing commercial contracts and tariffs preferred
Knowledge & Functional Understanding

Familiarity with:

  • Customer Service Standards
  • Electric Service Rates & Tariffs (Commercial & Industrial)
  • Lighting Contracts (Commercial, Residential, Industrial, Governmental)
  • Distribution Construction & Forestry Services Contracts
  • Business compliance and controls
Core Competencies
  • Strong analytical and problem-solving skills
  • High attention to detail
  • Ability to work independently with minimal supervision
  • Strong interpersonal and communication skills
  • Ability to perform in a fast-paced, deadline-driven environment
  • Sound decision-making capability
  • Team collaboration and relationship building
Ideal Candidate Profile

The ideal candidate is detail-oriented, analytical, and customer-focused with a foundational understanding of billing systems and contract compliance. This individual thrives in structured, compliance-driven environments and is comfortable coordinating across multiple departments.